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"Clean room, great locations "

"Our stay in New York left us with mixed feelings The only positive aspect was the location The hotel is very close to Times Square, which was convenient and central Unfortunately, the experience was very disappointing We arrived at 2:00 AM after a long flight and were told there was no room available, even though we had booked and paid in advance We were sent to another hotel in the middle of the night, which was extremely frustrating The next day, we were told to return in the morning, but the room was still not ready During our stay, the staff was not friendly or helpful On Friday evening, there was no hot water, so we couldn’t shower We contacted the front desk, but received no real assistance, only a general explanation To make matters worse, staff members mocked my accent when I tried to communicate, which was disrespectful and unacceptable Overall, this experience did not meet basic expectations and I would not recommend staying here."

"Room was clean and bed was comfortable. Great location in midtown "

"By far the best hotel and staff I’ve ever stayed with in New York "

"everyone at this hotel was so kind and generous. I highly recommend it’s a very clean hotel in an in great location."

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"Arrived in NYC on the hottest day so far this year. I booked two rooms and one room had no functioning AC. Took almost 5 hours to determine the compressor was shot and then another hour or so to get a different room. The staff was wonderful during this issue and refunded a credit for the inconvenience."

"Clean hotel, attentive staff. Great location with nice views of the city. Starbucks downstairs in lobby for morning coffee and a muffin. Across from Madison Square. Parking at Dock as recommended right across the street and convenient. Subway right across the street. Restaurants and bars nearby. Would def stay here again. "

"Check in was a mess with no on line available….ling line. Elevators got overwhelmed with surge after workshops"