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"A lovely place to stay with very welcoming staff, clean spacious rooms and a fabulous gift store. "

"Nice clean big rooms. The hotel was a bit off the city center, though. But it’s ok for us. We are already tired of walking around the center. Time to rest and do the onsen at the hotel"

"Good size room. Like the free flow of drinks (local sake, Asahi beer, coffee/tea) provided from 5pm till midnight at the lobby. Cosy lounge area. Very helpful and friendly staff. Top marks to all of them. Hotel very conveniently located near the old town. I would recommend trying at least once the Japanese breakfast provided by the hotel. "

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"Hotel was nice with a nice public bath. Breakfast had many options and night noodles and snacks available after public bath was nice. Rooms were comfortable."

"Really enjoyed my hotel stay, when you walk in the lobby smells lovely and the staff are welcoming! I was very happy with my room and the onsen. Staff were also helpful when I was looking for tour recommendations for fishing. I learned currently not the season, but I’ll be back!"

"Clean, spot on service "

"Everything was awesome, the provision of yukata and being able to use the private family onsen was great "

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."