"We had a great stay at Hotel Sigiriya! The views of Sigiriya Rock were beautiful, and we really enjoyed the breakfast. Our room was on the smaller side, but it was comfortable enough for our stay. The pool looked lovely as well, although unfortunately we didn’t get a chance to use it.
There were two disappointments during our stay. First, before arriving, I contacted the hotel management to request a simple birthday surprise—a decorated room with a “Happy Birthday” message and a small cake. The hotel acknowledged the request, and I even noticed it written in the corner of our check-in paperwork. Unfortunately, the request was overlooked and the surprise never happened. It was a missed opportunity to make an already wonderful stay truly special. Hopefully, they can follow through next time!
The second disappointment was on our second day. The cleaning staff made an elephant out of towels and placed it on our bed. When we dismantled it to use the towels, we realized that they appeared to be our previously used towels. We found this quite concerning and unsanitary, especially since used towels had been arranged and placed directly on the bed.
Despite these issues, we had a lovely overall stay, enjoyed the beautiful surroundings, and appreciated the friendly service. With a little more attention to these details, the hotel could make the experience truly exceptional. We would consider staying again and hope for an even better experience next time."
