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Awesome stay!

The place was very clean

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

The staff at the front desk had little to any customer service skills sadly they were too busy talking amoungst themselves. The hotel had a pool and the path from the pool to anywhere in the lobby was completely wet.

The staff were very friendly and helpful. The room was clean and ready to go when we arrived.

For the price point & location, this property is great despite small rooms & showers.

Jose was so helpful. Ordered my cab for an early departure and was there early in the morning to help me with my bags into the cab. Great service. I'll stay there again!

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

The only problem I had was the staff complained when I brought Dunkin Donuts coffee from across the street into the lobby. I’m sorry but when I’m spending $4,000 for a trip I feel like I can get my coffee from anywhere I please They kept saying no outside food or drink

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

We enjoyed our two night stay at the Romer's. We came in on the subway from JFK, and it was about 1 block walk from the subway station. We came to eat food and see the museums, and Hell's Kitchen is ground zero for foodies! We found great places to eat within a 15 minute walking distance. Two things we didn't prepare for. We came to NYC with practically no cash, as we had just come from a recent trip to Europe, where everything is cashless. Tips are still paid in cash in NYC in many...

Our stay was a family trip we reserved 2 rooms and we were no where near eachother. One room was on 2nd floor other on 5th floor. Which was not ideal. Breakfast was very good but very hard when it was super busy. Think the would benefit in opening up the room where the food is take down the wall and make it one big open area . But everything was tastey and hot or cold. Perfect temps. Staff was wonderful and kind. We would absolutely go back.

Very new interior. A good deal compared with other hotels in the area. Nice midtown location. Nearby subway and bus. Nice little cafe inside hotel (and bar in late afternoon and evening. Rooms while not large are big enough and larger than many hotels.

I'm a regular at Pod 39 when I come to NYC by myself. It's very minimalist and if I was planning to spend more time in my room, I'd go elsewhere, but exactly what I need when I'm in the city to see shows and check out some exhibitions. Always clean and my room is always ready when I arrive (which has not been my experience at other NYC hotels).

Water filling station in hallway was a first.

Perfect. Hotel in New York and they also hold your bag for you. After you check out, I love that

Love staying at SpringHill Suites whenever I am in the area. Hotel is clean, up to date, has free breakfast, and is close to many restaurants, American Dream and the City!

This is a well maintained property in a safe walkable part of Midtown East. I would def stay here again (I'm tri-state and travel to the city often). One note for non-tech folks, there are no room keys, it's all done on your phone through an app. I've stay at hotels where this was an option, but for this hotel it is the only option. This does allow you to set everything up before arrival (maybe after you have stayed a few times), having said that there was a staff member there to help me through...