Outdoor pool
Check availability

Reviews of The Palms of Destin

3.5 out of 5
The Palms of Destin
4201 Indian Bayou Trail, Destin, FL

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We were unable to use amenties due to a conflict between rental property and site property.
Stayed 4 nights in Nov 2019
Response from Julia on 2019/12/11
We apologize for the inconvenience. We always recommend confirming your reservation with whichever property management company you booked through.

6/10 Okay

Tim, Dunn N C

Traveled with family
Liked: Amenities, property conditions & facilities
Pool was nice. Room was ok. Check in was not good.
Stayed 7 nights in Oct 2019
Response from Julia on 2019/10/21
Please reach out to us directly so we may note your feedback.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money.
Terribly let down. Stayed here with wife and two kids. Outside the room was decent and the pool area was ok. The main shallow pool was the best the kids pool mushroom was freezing and the splash pad barely worked. The room itself was a disaster. The mattress was a spring and it had collapsed on my side. The rug was filthy and you need to wear shoes so your feet don't get extremely dirty. There were stains on the rug and couch. The couch cushions constantly fall into themselves. Spotted the largest cockroach I've ever seen in the kitchen on the 12th floor. The washer was loaded with mold and smelled like it. The toilets had stains in them. Had to call for the AC to be repaired. Cieling fan also made noise and needed repair. Turns out the blades were lucky to not fall off and hit us according to repair man. They were installed completely wrong. I have pics of most of these things. We started to take them after it became comical.
Stayed 4 nights in Aug 2019
Response from Julia on 2019/10/8
Thanks for the feedback. We've passed everything along to our whole team for mediation for future guests.

8/10 Good

Brandi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Julia on 2019/8/20
Thanks for the feedback, Brandi! We hope to see you back again.

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities, room comfort
Everything was great about the condo. Perfect location to the beach. Enjoyed the pools. Our fridge did have a fish odor which we had to throw all of our food away because of this. The management staff was kind and friendly and did reimburse us for our food loss. Truly enjoyed our first beach vacation as a married couple.
Stayed 4 nights in May 2019
Response from ResortQuest_NWFL on 2019/5/30
Thanks for the review, Kelly! We're sorry that happened with your food and the fridge. We hope it didn't put too much of a damper on your vacation. We hope you'll visit us again!

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from ResortQuest_NWFL on 2019/5/30
Thanks for the five stars!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They supplied a iron and it didn't work and it took about 12 hours to get another one
Stayed 3 nights in May 2019
Response from ResortQuest_NWFL on 2019/5/30
Thanks for the five stars! We're sorry you had issues with getting an iron but are glad you had a great experience overall.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. There are a few things in the room that need attention. There were a couple of upper outlets out. A couple bulbs needed changing and the cable wouldn't work in the master bedroom. However, we loved it and would stay again in the same room just as it is!
Stayed 3 nights in May 2019
Response from ResortQuest_NWFL on 2019/5/30
Thanks for leaving feedback about your stay. We're sorry if the issues you encountered put a damper on your vacation, but we're glad you had a great experience overall. We hope to see you again soon!

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
What I liked about the Palms of Destin was a clean, comfortable room that stayed cool with ceiling fans - didn't need to use the air conditioning once. They were located close to a Walmart so I was able to get groceries for my condo unit. The pool area is amazing- looks like lagoons in a tropical locale. Hot tub was very large and warm without being scalding. What I didn't like was the lack of communication about checking in and using the amenities at the resort. I had to call and ask about everything because there was never anyone at the so-called front desk and who was there wasn't helpful or knowledgable. They have key codes for everything here - into the building, into the room, into e pool area, etc. I didn't know that until I got there and couldn't get into the building where my condo unit was. I was given the key code for my room upfront and that was it. No warning about needing the code for anything else so I thought the room code would work on everything and it does NOT. No one suggested I would need to go to the front desk to get all the codes I needed, including the WIFI access, and told me that it would be in the packet in my room. It was not. My packet consisted of a vague set of instructions on how to check out (I still had to call to get that clarified) and that was it. The phone number they suggest you call when you have issues - the people there simply refer you back to the front desk and since no one is at the front desk or isn't knowledgable it's useless
Stayed 4 nights in Apr 2019
Response from ResortQuest_NWFL on 2019/5/30
Thank you for leaving feedback about your stay at The Palms of Destin. We're truly sorry that your experience with the resort and the staff did not exceed your expectations. We'll check with our team and see what was going on and how things can be improved. We hope that you still enjoyed your trip despite your encounters, and we hope you'll consider visiting us again. Have a wonderful day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that the property has a large beautiful pool, and a hot tub. The heated pool could have been a bit bigger as it was full when we visited with the weather being cooler. The location is great, at the center of Destin, although wish we could have easily walked to the ocean (across the street, but other hotels blocked it). The room was a good size and was clean, but the balcony faced the parking lot. The only real concern was the funny odor in the room, I think it is from the carpet which could easily be swapped out with new or harder flooring. There is a free shuttle to take you to the beach, which we didn't use, but the idea is great. Overall we were very pleased with our experience at the Palms, and would likely return.
Stayed 4 nights in Apr 2019
Response from ResortQuest_NWFL on 2019/5/30
Thanks for leaving feedback about your stay at The Palms of Destin. We're sorry if the pool, the view, and the carpet put a damper on your stay, but we're glad you had a great experience overall. We hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from ResortQuest_NWFL on 2019/5/30
Thanks for the review, Joseph!

6/10 Okay

Yesi

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Restrooms were dirty. Other than that the room was good. One bad experience at tje resort with the pool security being extremely mean. My nephew jumped in to the pool and they got on to him for "diving". He clearky wasn't diving, another resort guest stepped in and told the pool security "he is clearly playing and jumped in yo the pool that is not diving". The security male just stood there no apology and made everyone uncomfortable.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked the size of the room. The management company is a disaster
Stayed 6 nights in Mar 2019

6/10 Okay

Rachel, Texas

First of all I asked for a lower level room but was given a 12th floor room. Pool closed at 10pm which is too early for summer time. First night they said the pool was closed because a storm was on the way. Never rained. Third day a child had a accident in the pool so they closed it for the rest of the day. Also the coffee maker in our room is as broken.
Stayed 4 nights in Aug 2018