All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 211 out of 703 reviews" "
10 - Excellent
211
Rating 8 - Good. 211 out of 703 reviews" "
8 - Good
211
Rating 6 - Okay. 135 out of 703 reviews" "
6 - Okay
135
Rating 4 - Poor. 67 out of 703 reviews" "
4 - Poor
67
Rating 2 - Terrible. 79 out of 703 reviews" "
2 - Terrible
79
7.6/10
Cleanliness
7.8/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
Dionne
2024/5/14
Liked: Cleanliness
Dionne
Stayed 2 nights in May 2024
Response from Tianna RediResponse Specialist on 2024/5/15
Hello Dionne, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Denton appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
8/10 Good
Melissa
2024/5/13
Liked: Cleanliness, staff & service
Melissa
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on 2024/5/14
Hello Melissa, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Denton appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
Response from Tianna RediResponse Specialist on 2024/5/14
Hello David,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Denton. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist
6/10 Okay
Leigh
Traveled with partner
2024/5/13
Disliked: Staff & service
The rooms are nice, the AC unit needs to be updated but there’s no elevator so this was very inconvenient! The neighborhood is a little sketchy however there is a Waffle House across the street! The attendant mumbled and I could barely understand him! I would most likely not return!
Leigh
Stayed 3 nights in May 2024
Response from Tianna RediResponse Specialist on 2024/5/13
Dear Leigh, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Denton. It's great to read that you were pleased with the room and the convenience of our location. However, you mentioned that the elevator was an inconvenience to your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
Response from Tianna RediResponse Specialist on 2024/5/12
Dear Sergio, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. I am sorry that your experience did not meet your expectations. You mentioned that the area in which we reside was not to your liking, resulting in your 2/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist
Pool needed big-time clean up. Cigarette butts and bottle caps on pool. Air filters in AC were very dirty ( we washed them out). This helped the AC work better.
Chad
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on 2024/5/12
Dear Chad,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Denton. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I was truly disappointed to hear that the pool and the air conditioner hindered your stay. We strive to provide guests with all the comforts of home, so I am disheartened to see your 2/5 score.The staff and I appreciate your comments, as it will only help us to improve. Please know that we value you as our guest and appreciate your business. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist
Waited at the front desk for a long time before being waited on. Could not connect to wifi after many tries.
Frank
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on 2024/5/9
Dear Frank, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DENTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you encountered. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Very truly yours,Oshane Red Roof Management RediResponse Specialist
Response from Oshane RediResponse Specialist on 2024/5/6
Dear Jasmin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Oshane Red Roof ManagementRediResponse Specialist
Response from Xao RediResponse Specialist on 2024/4/28
The team at our Red Roof Inn & Suites Denton would like to thank you for sharing your feedback with us, Fernanda. We were elated to read that we accomplished our goal to provide you with a great stay. You noted that you had the perfect stay, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
The staff was great excellent the property was very clean it had flowers around the property that were beautiful and the grass was and everybody was just perfect it was a perfect solution for us we had two rooms and could have been happier it was priced correctly thank everybody involved for us
Colonel
Stayed 13 nights in Apr 2024
Response from LaTunde RediResponse Specialist on 2024/4/17
Dear Colonel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the property was excellent, the staff was great and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
We always stay here and love the cleanliness of it !
Juan
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 2024/4/17
Dear Juan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you always make us your choice of stay and you are pleased with the cleanliness. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Okay
Renee
2024/4/15
Liked: Staff & service
Renee
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 2024/4/17
Hello Renee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
CLAUDIA
2024/4/10
CLAUDIA
Stayed 6 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 2024/4/12
Hello Claudia,I am pleased to have had you as our guest at our Red Roof Inn & Suites Denton. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Response from Toni-Ann RediResponse Specialist on 2024/4/9
Dear Melissa,Thank you for being a guest here at our Red Roof Inn Suites Denton. We are happy to have been able to provide you with comfortability during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Response from Toni-Ann RediResponse Specialist on 2024/4/8
Dear Guillermo,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. I am sorry that your experience did not meet your expectations, as you indicated that the room had an odor. This is regrettable to see as this is not the usual experience our guests have with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
2/10 Terrible
Albert
Business traveler, Traveled with partner
2024/4/7
Stayed for 8 days and was told only get toiletries twice a week and no room service. Asked if pool was open and was told no needs to be inspected an hour later there’s a whole family in there.
Albert
Stayed 8 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on 2024/4/8
Dear Albert,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. Issues you've mentioned regarding no room service and misinformation provided about the pool are regrettable to see, as this is not the standard Red Roof upholds. Upon investigation, I am seeing where your reservation with us had been cancelled.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
6/10 Okay
Pearl
Business traveler, Traveled with family
2024/4/1
Liked: Cleanliness
The lobby and the room had an unpleasant scent
Pearl
Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on 2024/4/1
Hi Pearl,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Denton. Please accept our most sincere apologies for the scent you mentioned the lobby had. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Juan
Traveled with partner
2024/3/25
Liked: Amenities
The only thing is we had trouble with the internet but every thing else was excellent
Juan
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 2024/3/27
Dear Juan, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. In regards to the internet, we encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
Response from LaTunde RediResponse Specialist on 2024/3/15
Dear Alexander,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that we a fine hotel for the price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
3 story, no elevator. Dirty carpet all the way up. Feels like rat hole crack house.
Steve
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 2024/3/14
Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, the cleanliness and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Christy
2024/3/12
Christy
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 2024/3/13
Hello Christy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
this property is not worth what they charge per night property. maybe half.
Jason
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 2024/2/28
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the value for money. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
Response from Samantha Rediresponse Specialist on 2024/2/10
Thanks for sharing this perfect rating, Kristin. The staff at the RED ROOF INN & SUITES DENTON and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
Response from Samantha Rediresponse Specialist on 2024/2/10
Thanks for sharing this perfect rating, John. The staff at the RED ROOF INN & SUITES DENTON and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
It’s always nice when we stay there and there was a whole bunch of guys parting outside making lots of noise , but the management put a stop to it really quick !
Juan
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 2024/1/29
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am sorry that you were affected by the noise disturbance coming from the other guests that were at the location. We are happy that our management team put a stop to that real quick.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
This was our 2nd stay recently, and it’s a lot nicer than I expected. Our room was clean, and comfortable. We would definitely stay there again.
Mario
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 2024/1/24
Dear Mario,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness and comfort of the room. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
Response from Kamaria RediResponse Specialist on 2024/1/24
Hello Joann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
Response from LaTunde, Rediresponse Specialist on 2024/1/19
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Good
Lana
Traveled with pets
2024/1/15
Disliked: Amenities
Lana
Stayed 2 nights in Jan 2024
Response from LaTunde RediResponse Specialist on 2024/1/15
Hello Lana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
Hairs on toilet, shower, and pillows. Friendly front desk.
Verified traveler
Stayed 2 nights in Jan 2024
Response from Recordo Rediresponse Specialist on 2024/1/13
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Denton. It's great to hear that you were pleased with the service our staff extended. However, you stated that you encountered poor housekeeping conditions which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
6/10 Okay
roy, kyle
Traveled with partner
2024/1/5
Liked: Staff & service
The 1st room we were given was dirty the bed was not made dirty dishes. When we were assigned to another room it was facing the HWY the people up stairs sounded like a herd animals. The front desk was nice but it wasn't very restful.
roy
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 2024/1/8
Dear Roy,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DENTON. It’s great to hear that you found our staff to be very courteous. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with cleanliness and noise.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
10/10 Excellent
Alfonso
2024/1/4
Alfonso
Stayed 3 nights in Jan 2024
Response from Antonio,RediResponse Specialist on 2024/1/8
Hello Alfonso, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
10/10 Excellent
Johnice
2024/1/4
Johnice
Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 2024/1/29
Hello Johnice,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
My stay was horrible. There was hair everywhere. I don't think the sheets wer ever washed. There was dog hair everywhere and the room reaked of wet dog. You could smell marijuana all tyne time. There were homeless people at the door begging me to purchase them a room for the night.
Awful experience
Elizabeth
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 2024/1/3
Dear Elizabeth, We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
Had no soap, was provided some except shampoo or conditioner when asked. Loud guest partying outside, they were asked to turn it down but only after we called and asked the office todo so.
Beds extremely hard.
Danielle
Stayed 2 nights in Dec 2023
Response from Carla RediResponse Specialist on 2024/1/3
Dear Danielle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding there no being no soap, the inconvenience caused by the noise from outside and the bed not being to your liking. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, your feedback is very important to us, so thank you for sharing. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4/10 Poor
Roberto
2023/12/22
Roberto
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 2023/12/24
Hello Roberto,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
Response from Olivia RediResponse Specialist on 2023/12/21
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Okay
Marissa
2023/12/17
Liked: Cleanliness, staff & service
Marissa
Stayed 1 night in Dec 2023
4/10 Poor
Aaron
Traveled with family and small children, Business traveler
I was told there was free breakfast and there was not
Aaron
Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 2023/11/28
Thanks for sharing your feedback with us, Aaron. The team at our Red Roof Inn & Suites Denton was saddened to see that we failed to provide you with a satisfactory stay. You stated that the misinformation around breakfast hindered your stay. Please be advised that while we do not offer one, we are in close proximity of eateries that you may take advantage of. nevertheless, your feedback may be taken into account as Red Roof aims to grow.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
6/10 Okay
Eva
2023/11/21
Good enough for a1 night stay. Pretty clean.
Eva
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 2023/11/22
Dear Eva,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 Poor
Brent
2023/11/18
Liked: Staff & service
Brent
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 2023/11/19
Hello Brent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Dannielle Rediresponse Specialist on 2023/11/14
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Oshane RediResponse Specialist on 2023/11/11
Dear Liliana,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
8/10 Good
Becky
2023/11/7
Becky
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on 2023/11/9
Hello Becky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excellent
Dona
Traveled with partner
2023/11/5
Liked: Amenities
Stay was great
Dona
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on 2023/11/7
Dear Dona, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
6/10 Okay
James
Traveled with group
2023/10/29
Liked: Cleanliness, staff & service, room comfort
James
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 2023/10/31
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
2/10 Terrible
Earl
2023/10/28
Earl
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 2023/11/19
Hello Earl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Good
Pamela
Traveled with partner
2023/10/24
Liked: Cleanliness
Property was older, but kept nicely. Room was clean, had to request for room to be cleaned on third day and towels to be replaced. Noisy upstairs at night. But did quiet down after 11pm. Very reasonable rates compared to other motels in the area.
Pamela
Stayed 7 nights in Oct 2023
Response from Oshane RediResponse Specialist on 2023/10/25
Dear Pamela, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON regarding the cleanliness and rates. I do apologize for the noise disturbances caused along with the other issues mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
The property is in need of a deep cleaning and updates. The entire hotel smelled like food. The room wasn't in great shape. The shower wasn't clean. I don't feel like the room matched my expectations after reviewing the photos of the hotel. The staff were nice but we left after just one night and moved hotels. The area is also not the best.
Angela
Response from Recordo Rediresponse Specialist on 2023/10/18
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. I'm happy you liked our hospitable staff. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness, the condition of our rooms and property location. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
It was really difficult to get the room to cool down at all and smelled off throughout the hotel. My main issue though was the area around the hotel. There were groups of people drinking and fighting in the parking lot pretty constantly at night.
Wyatt
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 2023/10/18
Hello Wyatt,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. It's saddening to hear that your stay didn't meet your expectations due to the indicated foul odor, issues operating the AC and persons that were loitering around the property. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist