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Reviews of Courtyard By Marriott Danbury

3 out of 5
Courtyard By Marriott Danbury
3 Eagle Rd, Danbury, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 372 reviews" "
Rating 8 - Good. 118 out of 372 reviews" "
Rating 6 - Okay. 29 out of 372 reviews" "
Rating 4 - Poor. 9 out of 372 reviews" "
Rating 2 - Terrible. 7 out of 372 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charissa

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Patti

Traveled with partner
Liked: Amenities
Very ordinary
Stayed 2 nights in Mar 2024
Response from Kristin Alma on 2024/3/18
Thank you so much for the wonderful feedback!We look forward to welcoming you back very soon, at the Courtyard by Marriott Danbury!

6/10 Okay

Jesse

Traveled with family
Liked: Cleanliness, staff & service
Staff is great. Clean. Typical room. Pool was very small. Food was mediocre. Eat outside the hotel.
Stayed 1 night in Feb 2024
Response from Kristin Alma - 203.730.2228 on 2024/2/27
Thank you so much for the feedback!May I inquire if you ate in our Bistro during breakfast or dinner? We'd love to discuss further!I can be reached at the hotel directly.We hope to welcome you back again!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has great.
Stayed 1 night in Feb 2024
Response from Kristin Alma on 2024/3/18
Thank you so much for the wonderful feedback!We look forward to welcoming you back very soon, at the Courtyard by Marriott Danbury!

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 5 nights in Dec 2023

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff
Stayed 4 nights in Dec 2023

4/10 Poor

Gail

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristin Alma on 2023/12/31
Thank you for your survey!Any additional feedback is appreciated.This will help us to improve stays for the future and all our guests.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful & very attentive. Jonathan and the hotel manager made my stay very comfortable. Hotel was immaculate!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy quick check in. Very clean room. Nice lounge area to have a drink and relax
Stayed 1 night in Nov 2023

6/10 Okay

Wuanita

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

BEATRICE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in
Stayed 1 night in Nov 2023

6/10 Okay

Queli, Greenbelt

Traveled with family
Disliked: Cleanliness
We requested a nonsmoking room and got a smoking room. We complained and they moved us to another room that has a ladybug problem. The AC kept going off every 2 hours. There was a nasty, dry, crusty, wash towel hanging in the bathroom. We won’t be staying here again.
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Never again
Positives first. Clean, comfy room. Friendly staff. Now for the bad. Place was under heavy construction and it wasnt mentioned during booking. Was directed to emter through a side door, which was locked and unattended. Needed a giest leaving to gain access. As soon as i arrive back with dinner, the fire alarm goes off. The shoddy contractors broke a sprinkler line. Unbelievable. The loud constructive continued until almost 8 pm.
Stayed 1 night in Oct 2023

10/10 Excellent

regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

tobias

Stayed 1 night in Sep 2023

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kristin Alma, General Manager on 2023/9/6
Hello Marie,Thank you very much for your feedback. We hope to welcome you back very soon!Kristin Alma

6/10 Okay

Robin

Stayed 1 night in Aug 2023
Response from Kristin Alma, General Manager on 2023/9/6
Robin,Thank you for your feedback. I would love to hear from you on how we can ensure your next visit will be a 5!We hope to welcome you back soon.Kristin Alma, General Manager

10/10 Excellent

Danielle

Traveled with family
Liked: Property conditions & facilities
We were there for a lacrosse tournament. The gentleman. Behind the counter and check in was already apologizing to other patrons because we were all there. I didn’t like that.
Stayed 2 nights in Jul 2023
Response from Kristin Alma, General Manager on 2023/9/6
Hi Danielle,Thank you very much for the feedback. My name is Kristin Alma, General Manager of the Courtyard and I have recently joined. I hope to welcome you back in the coming months. All the best.Kristin Alma, General Manager

8/10 Good

Joel R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place for a weekend
Stayed 3 nights in Jun 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel was very kind.
Stayed 1 night in Jun 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
If your travels take you to Danbury, this hotel is a great choice!
Stayed 1 night in May 2023

10/10 Excellent

Sharon, Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are renovations in progress, so some amenities were not available. The lack of these amenities were of little impact to me personally, however, it would have been better to know about the construction at the time of making my reservation instead of so close to the check in date I would have paid a penalty for canceling. If someone was booking this particular hotel because it advertised a particular amenity, they would be stuck with this hotel even though another nearby hotel DOES have the amenity. The hot tub, for example.
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Jude

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick stay
We were in town for a wedding. Great service checking in. It was clean and pleasant and absolutely no problems
Stayed 1 night in Dec 2022
Response from Nick on 2023/2/27
Dear Sandra,Thank you for taking the time to leave us a review. We are thrilled to hear that you had a pleasant stay with us and that our team provided great service during your check-in. We take pride in ensuring a clean and comfortable environment for all our guests and we are glad to hear that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back soon!Sincerely,Nick HazelGeneral Manager

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Friendly staff.
Stayed 1 night in Aug 2022

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

Francis, Bronx

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location was perfect shopping and restaurant was in close proximity..... (There was a blackout on the second floor and it would have been great if the front desk inform everyone on that floor).
Stayed 2 nights in Jul 2022

10/10 Excellent

Aline

Stayed 1 night in Jul 2022

2/10 Terrible

Michael T

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy seemed like he didnt want to be there.. Not friendly at all.. there were about 65 kids running around the halls and property most of the night.. very disturbing.. I dont believe we will be staying here ever again..
Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was really on with quick responses to all requests. In the post Covid19 world where so many hotels have never returned to former service this is rare indeed. Staff was very friendly and happy to be doing their jobs. I would stay here again.
Stayed 3 nights in Jul 2022

8/10 Good

Marjorie

Business traveler
Liked: Cleanliness, staff & service, amenities
The people are great, dispite being short staffed. Like all businesses are these days.
Stayed 2 nights in Jun 2022

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun trip
Nice Place, not noisy. Great restaurant right in the parking lot. Gas fire out back could be a little bigger but still a nice sitting area to hang out with a glass of wine.
Stayed 2 nights in Jun 2022

8/10 Good

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

thomas

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2022

6/10 Okay

Michael

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2022

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, amenities
Room layout and furnishings were very good. However, the floors and furniture were dirty, and noise penetrates from upper floors, especially at 4AM! The restaurant was closed the night we arrived and every night thereafter and only open for breakfast on one morning. Staff were helpful and friendly, but unable to make the visit pleasant.
Stayed 4 nights in Jun 2022

10/10 Excellent

marae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms
Stayed 2 nights in May 2022

10/10 Excellent

Christopher, Portland

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2022

8/10 Good

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Choice in Danbury
Clean facility with friendly staff and convenient location. There were a lot of "groups" on site and early it seemed that it was going to be a very loud evening, but it was quiet and we were able to rest well.
Stayed 1 night in May 2022

10/10 Excellent

Yenifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that I could check in through the app with no need to stop at the front desk and I was even able to get a key on my phone through the app to allow me to go directly to my room. I even checked out through the app. Amazing experience.
Stayed 1 night in May 2022

8/10 Good

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Pros: The staff was nice. Parking was very easy. The amenities like the pool and gym was a plus. Cons: The room looked really old and had the stale carpet scent. The bathroom was clean, but also looked very old and dated. The balcony had no furniture and it was dirty. It was the most expensive hotel in the area and it was really disappointing overall.
Stayed 2 nights in May 2022

4/10 Poor

Marcelle

Liked: Staff & service
Disliked: Property conditions & facilities
Pool looked cloudy and we were so surprised at how small it was. Hottub was out of orderwhich we were so looking forward too!!!! Although the rooms are big and clean there was a hugh stain on the ceiling over one if the beds,i was a bit concerned something might start leaking in the middle of the night. We were on the thrid floor with a wedding group whom im sure got a discount rm rate, unfortunately they were in and out all evening, a bit load!!!! They are a couple other hotels in the area id look into before returning.
Stayed 1 night in Apr 2022