Exterior

Reviews of Aloft Frisco

3 out of 5
Aloft Frisco
3202 Parkwood Blvd, Frisco, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Property conditions & facilities
Easy checking in checking out. Room super clean! A convenient location.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Lauren, it's wonderful to hear that you found Aloft Frisco's check-in and check-out processes smooth, and appreciated our meticulously clean rooms and accessible location. We always strive to provide a top-notch experience. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Very clean
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/29
Ramon, we're thrilled to hear you enjoyed the impeccable service and cleanliness at Aloft Frisco. It's wonderful to know our team members were able to contribute to a memorable stay for you. Thanks for the high praise, and we sincerely hope to welcome you back for another excellent experience.

6/10 Okay

Lemar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/28
Thank you for the feedback, Lemar.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/14
Ronald, it's wonderful to hear that everything was exceptional during your stay at Aloft Frisco. We strive to deliver a positive experience to all our guests and we are elated that we succeeded in meeting your expectations. We look forward to hosting you again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided excellent customer service and were attentive to our needs
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/10
Mary, it's splendid to hear that you experienced top-notch service from our team members at Aloft Frisco. They'll be delighted to know they meet your needs exceptionally. We eagerly anticipate your return for another excellent stay.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/10
Justin, thank you for choosing Aloft Frisco and sharing your rating. We're delighted to know that your stay met expectations. Your satisfaction is our greatest reward. We hope to have you again with us in the future.

4/10 Poor

Ratana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely not as nice as the photos look.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/9
Ratana, it's disappointing to hear your expectations were not fulfilled during your recent stay. We strive to present a genuine representation of our property in photos and regret if this was not your experience. We'll certainly take your feedback into account to ensure future guests' satisfaction. We hope you will consider giving us another chance to improve your impression.

8/10 Good

Brian

Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/9
Brian, thank you for choosing Aloft Frisco and leaving a rating. We appreciate your feedback and we're glad that you had a satisfactory stay. We are constantly working on providing an even better experience for our guests and your rating helps us a great deal with that. We look forward to welcoming you back for an even better stay on your next visit.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/5
Mary, we're thrilled to hear about your excellent experience at Aloft Frisco. It's heartening to know you enjoyed our well-maintained surroundings and found our team members exceptional. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/1
Tanya, thank you for your top rating of Aloft Frisco. It's wonderful to hear that your stay with us merited a perfect score. We value your feedback and hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/25
Rodney, it's great to see that you had an enjoyable visit at Aloft Frisco. The whole team works hard to provide a fantastic experience, so your lovely feedback is truly appreciated. We hope to welcome you back on your next trip.

10/10 Excellent

Amberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth and easy check-in.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/23
Amberly, it's wonderful to hear that your check-in process at Aloft Frisco was seamless and straightforward. We aim to provide expedient service to all our guests and glad to know we hit the mark with you. We hope to welcome you back in the future.

10/10 Excellent

Rafael Ballesteros

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and simple to check in and out
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/3/14
Rafael, thank you for sharing your positive review. We're delighted to know that Aloft Frisco provided you with an effortless experience. It's wonderful to hear about the ease of your check-in and check-out process. We value your feedback and are looking forward to your next visit with us.

10/10 Excellent

Anzu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/12
Anzu, thank you for your top-rated review of Aloft Frisco! We're thrilled to see you had a great experience with us. We look forward to your next visit.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Nice, clean, comfortable hote!
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/3/3
Melanie, it's wonderful to know that you found the Aloft Frisco to be tidy and satisfying to your comfort needs. We're delighted that our team members exceeded your expectations with their friendliness. We sincerely appreciate your positive feedback and look forward to seeing you again on your next visit.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and the staff was nice!
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/17
Sharon, it's terrific to hear you had a positive experience at Aloft Frisco. We're glad you found our hotel to be neat and appreciated the friendliness of our team members. We hope to welcome you back in the near future.

10/10 Excellent

kamyar, washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff made my stay enjoyable.
Stayed 7 nights in Jan 2024
Response from Customer Service on 2024/2/8
Kamyar, we're ecstatic you had such an enjoyable experience at Aloft Frisco. Knowing that our phenomenal team played a pivotal role in your stay is rewarding. We hope to offer you the same courteous and accommodating service during your next visit.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/6
Jordan, thank you for your rating! We're delighted that your experience at Aloft Frisco was a great one. We appreciate your support for our hotel and hope to see you again soon.

2/10 Terrible

Kandice, Arlington

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property was under remodel during our stay.
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/26
Kandice, we understand that renovations during your stay may have inconvenienced you. We aim towards constant improvement for our guest experiences and sometimes this involves updates to our facility. Your patience and understanding are much appreciated and we look forward to the opportunity of serving you again in the future, where you can experience our refreshed features firsthand.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very friendly!
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/23
Lynne, it's wonderful to hear that you found the team members at the front desk of Aloft Frisco to be very amicable. We pride ourselves on our commitment to excellent service, so your comments are greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Jackie

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/15
Jackie, thank you for your rating! It's wonderful to know you had a fantastic experience at Aloft Frisco. Our team appreciates your positive feedback. We hope to have the opportunity to welcome you back on your next trip.

6/10 Okay

Matthew

Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/13
We appreciate the feedback, Matthew.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Patti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gathering space in the lobby was excellent for our crew who was attending the FCS Championship. The rooms were spacious, comfortable, and clean.
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/16
Patti, it's truly rewarding to hear that the communal area in the lobby at Aloft Frisco served as a wonderful meeting spot for your group while attending the FCS Championship. We're pleased your stay was enhanced by our ample, cozy, and immaculate rooms. We look forward to welcoming your crew back for any future events.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/8
Dustin, thank you for choosing to stay at Aloft Frisco. We're delighted to know your experience was exceptional. Your perfect score means a lot to us and we look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 2024/1/13
David, thanks for choosing Aloft Frisco. It's wonderful to know your stay was nothing short of a top score. We value such positive feedback from guests like you. Do visit us again for another great experience!

10/10 Excellent

Frode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/29
Frode, thank you for taking the time to leave a rating for Aloft Frisco. We appreciate your support and are thrilled to see your positive experience with us. We hope to welcome you back soon for another stellar stay. Safe travels!

8/10 Good

chandrashekar

Liked: Cleanliness, staff & service, property conditions & facilities
it is clean place well maintained inside. Very cramp chick in place front desk no proper food. no breakfast ok place very high price for that place not worth it No bathtub only standing shower. water was cold i will not stay there again too much money for that place not worth it tehre are better places
Stayed 3 nights in Dec 2023
Response from Customer Service on 2023/12/24
Chandrashekar, thank you for taking the time to share your experience. It's certainly disheartening to discover the property didn't exceed your value expectations. We sincerely apologize for any inconveniences with the check-in process and the amenities like what we offer for food for breakfast as well as at the bar in our establishment. Your feedback on water temperatures during your stay will be valuable as we continuously strive for improvements. We hope you will consider giving us another opportunity to provide a more satisfactory stay in the future.

10/10 Excellent

Sorhaya

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from Customer Service on 2023/12/11
Sorhaya, it's wonderful to hear you considered your time at Aloft Frisco as excellent. We genuinely appreciate your feedback. We would be delighted to have you back again in the future.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frisco A loft
Nice place Great location
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/10
Thank you for taking the time to leave us a 8/10 rating, Richard!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Aloft Frisco.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/8
Aloft Frisco appreciates the time taken to rate us. It's delightful to know that your experience matched your expectations. We're eager to host you again in the future. Thank you for your trust in our hotel.

10/10 Excellent

Cruz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, they offer a free shuttle within 5 miles. And that by its self saved a good amount on Uber for short look arounds. Felt safe walking around and felt safe walking within that 5 mile perimeter as well. Shops, food, bars, late night $6 Uber to in n out. It was a great stay.
Stayed 5 nights in Nov 2023
Response from Customer Service on 2023/12/5
Cruz, it's uplifting to hear that you had an amazing stay at Aloft Frisco. Our complimentary shuttle service sure is a handy perk! We're glad you felt secure both at our hotel and the nearby surroundings. It sounds like you took full advantage of the vibrant local dining and shopping scene as well. Next time you're in the area, we hope to welcome you back for another great stay.

10/10 Excellent

greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Stayed 2 nights in Dec 2023
Response from Customer Service on 2023/12/5
Thank you for the great rating, Greg!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Aloft Frisco! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Treona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really really nice trip. Just didn't like the dark/dim hallways.
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/30
Treona, it's wonderful to hear you had an enjoyable stay at Aloft Frisco. We appreciate your comment on the lighting in the hallways and will definitely consider it for future improvements. We look forward to serving you again soon.

6/10 Okay

Carla

Liked: Cleanliness, staff & service
Overall the stay was comfortable. The staff was very friendly! But we only got 1 water bottle for 3 adults. The room was oddly organized. There was not a chair to comfortably sit on only an office chair. There was a bench but it was placed under the TV. So in order to watch the tv we had no choice but to sit on the bed. It was an odd layout. This room would be good for those who only need a room to sleep in.
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/29
Carla, thank you for your feedback about your experience. It's great to hear our team members made a positive impression, yet we regret to learn that certain aspects of your visit weren't ideal. We note your comments about the room's layout and availability of water and will take them into careful consideration for future enhancements. We look forward to delivering a smoother stay next time.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/28
Alexis, thank you for your wonderful feedback. We are overjoyed to hear you loved everything at Aloft Frisco. Your satisfaction is paramount and we're pleased to see we exceeded your expectations. We can't wait to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Gena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This A Loft was beautiful, our room was great. I cannot wait to stay there again.
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/28
Gena, we're delighted to hear you enjoyed your time at Aloft Frisco. It's wonderful you found your room accommodating and are looking forward to staying with us again. Your kind words are greatly appreciated and we're eagerly anticipating your return.

10/10 Excellent

Tamyla

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again
Stayed 3 nights in Nov 2023
Response from Customer Service on 2023/11/21
Tamyla, it's wonderful to hear that your stay at Aloft Frisco was memorable enough to prompt a return visit. We're eagerly awaiting your next stay with us.

10/10 Excellent

Courtney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried and True
As always the Aloft does not disappoint!!
Stayed 2 nights in Nov 2023
Response from Customer Service on 2023/11/15
Courtney, it's wonderful to hear that you continue to have great experiences at Aloft Frisco! We're incredibly pleased that we consistently meet your expectations and aim to keep it that way. Looking forward to welcoming you back on your next visit.

10/10 Excellent

tameta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff i was a great stay
Stayed 3 nights in Nov 2023
Response from Customer Service on 2023/11/18
Thank you for sharing this wonderful review, Tameta!We are very pleased to hear that you had an enjoyable experience at Aloft Frisco! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

10/10 Excellent

Nicaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/12
Thank you for the fantastic rating, Nicaya!We strive to make all of our guests feel welcome and relaxed during their time at Aloft Frisco! We can't wait to see you again soon.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Room was made up everyday which was very nice.
Stayed 3 nights in Oct 2023
Response from Customer Service on 2023/10/30
Barbara, we're thrilled to hear that you enjoyed the strategic location of Aloft Frisco. It's great to know that our daily room cleaning met your expectations and added to the comfort of your stay. We appreciate your feedback and look forward to welcoming you back to Aloft Frisco in the future.

2/10 Terrible

Agam

Heater wasn’t working
Stayed 1 night in Oct 2023
Response from Customer Service on 2023/10/29
We appreciate the feedback, Agam.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Dion, McKinney

Stayed 1 night in Oct 2023
Response from Customer Service on 2023/11/11
Thank you for the wonderful rating, Dion!It's fantastic you enjoyed your time at Aloft Frisco so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable place only problem was that tv didnt work but everything else
Stayed 1 night in Oct 2023
Response from Customer Service on 2023/10/20
Jan, we appreciate your feedback. It's fantastic to hear you found comfort at Aloft Frisco. Our team members apologize for any inconvenience experienced with the television in your room. We have shared this with the necessary parties to ensure a thorough check on our tech amenities moving forward. Looking forward to providing you with an even more enjoyable stay next time.

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Oct 2023
Response from Customer Service on 2023/10/18
Pedro, it's wonderful to hear that you had a fantastic stay at Aloft Frisco! We strive to provide an enjoyable experience for our guests, so we're thrilled your visit met that standard. We eagerly anticipate your next visit!

10/10 Excellent

Carlos Avila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Aloft in Frisco. Love the modern sleek decorations of the lobby, clean rooms, bed was excellent, the staff was super friendly and close to great restaurants. I really enjoyed my stay....
Stayed 3 nights in Oct 2023
Response from Customer Service on 2023/10/16
Carlos, thank you for sharing your excellent experience at Aloft Frisco. We're thrilled to hear you appreciated our contemporary aesthetics and spotless rooms, with special mention of our comfortable beds. It's also great that our team members contributed positively to your stay and that you enjoyed the nearby dining options. Your satisfaction is our reward and we look forward to welcoming you back soon!

10/10 Excellent

JEENA

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel
Stayed 3 nights in Sep 2023
Response from Customer Service on 2023/10/16
Jeena, it's wonderful to hear that you enjoyed your stay with us at Aloft Frisco. We dedicate ourselves to ensuring all guests have a delightful visit and your feedback showcases that our efforts are working. We hope to provide another great experience on your next visit.

10/10 Excellent

Christina K

Great rooms and service
Stayed 2 nights in Oct 2023
Response from Customer Service on 2023/10/10
Christina, it is a joy to hear that you enjoyed your stay with us at Aloft Frisco. Our team members work hard to provide the best service and accommodations. We look forward to welcoming you back in the future.

6/10 Okay

Imran, Orange Park

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My recent stay at this property fell short of my expectations for a comfortable experience. I encountered numerous issues during my visit, one of which was the ongoing construction that disrupted my sleep early on a Saturday morning. Additionally, the TV in the bedroom had significant volume issues; even at maximum volume, it was barely audible. The bathroom lacked an exhaust fan, causing unpleasant odors to linger in the unit. Upon check-in, there was a technical hiccup with the credit card machine, requiring the staff member to kneel down lower cycle the machine. The property was clean, they did let me check in early but given the other drawbacks, I'm afraid I won’t be staying here again.
Stayed 2 nights in Oct 2023
Response from Customer Service on 2023/10/9
Imran, it's unfortunate that your recent stay was not up to your expectations. We understand there were disturbances due to construction and equipment challenges on-site. Please know that the comfort and convenience of guests is a priority, and we've taken note of your feedback as we continuously aim to improve our guests' experience. Our team member's attempt to resolve the card machine issue demonstrates this commitment.It's good to hear that the cleanliness of our property met your standards and that we were able to accommodate an early check-in for you. We do hope despite your current sentiments, that you might reconsider staying with us in the future as we continue to strive for a more seamless guest experience.

10/10 Excellent

Shellese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 2023/10/8
Thanks for the outstanding rating, Shellese!We're delighted your time at Aloft Frisco was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.