Indoor pool

Reviews of Comfort Suites Coralville I-80

2.5 out of 5
Comfort Suites Coralville I-80
2431 James St, Coralville, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Customer service could have been better. It was as if our being here was an inconvenience. Other than that, I would recommend.
Stayed 1 night in May 2024
Response from Manager on 2024/5/20
Hello Barbara,We appreciate your recommendation and regret to learn about your customer service experience. We encourage guests to reach out to our management team with any concerns so that we can continue to improve our service quality. Thank you for your feedback.

10/10 Excellent

Brent, Mason City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and super clean facility.
Stayed 2 nights in May 2024
Response from Misty on 2024/5/15
Thank you so much for the 5/5 rating and your kind words. We hope to see you again next time you come though our area.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice room. Large pool and hot tub. Nice free breakfast. Always had a good smell when walking in! Staff was really friendly.
Stayed 4 nights in May 2024
Response from Misty on 2024/5/15
Thank you so much for the 5/5 rating and you kind words about our facilities and staff. We hope your will stay with us again if you are even in the area.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Apr 2024
Response from Misty on 2024/5/15
Thank you so much for the 5/5 rating/ We hope to see you again :)

8/10 Good

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway and close to everything you need
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/19
Hello Danielle,We're delighted that our convenient location met your needs during your stay. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us. Please don't hesitate to reach out if you have any more feedback to share.

8/10 Good

lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with my stay. I needed to visit my aunt at the Iowa University hospital and motel in a good location for me
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/19
Hello lori,We are pleased to hear that you enjoyed your stay and found our location convenient for your visit to the Iowa University hospital. Your comfort and satisfaction are important to us, and we hope to welcome you back in the future.

8/10 Good

Kaye, Clear Lake

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay here when we have dr. appts. It’s easy to find and clean. This time the hot breakfast was a little cool and the juice tasted watered down..usually it’s really good.
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/19
Hello Kaye,We appreciate your loyalty and feedback on your recent stay. Our team is glad you find our location convenient and our hotel clean. We will share your comments regarding breakfast with our kitchen staff for their attention. We hope to welcome you back in the future for a more enjoyable dining experience.

6/10 Okay

Daniel

Stayed 2 nights in Apr 2024
Response from Misty on 2024/5/15
Thank you for taking the time to rate us. I would love to know what we could have done better to make your stay more enjoyable.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/19
Hello Stephanie,We are delighted to hear that you had a satisfying stay with us. Should you have any further comments or concerns, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Leslie Vanden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need a two Belgium waffle makers.
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/19
Hello Leslie Vanden,Thank you for your feedback on our waffle makers. We strive to improve our amenities based on guest suggestions for a better experience during their stay. Your input will be forwarded to the appropriate department for consideration.

8/10 Good

Phou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff! Very clean and quiet rooms
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/19
Hello Phou,We are pleased to hear that you enjoyed our hotel and found our staff to be great. Your positive feedback regarding the cleanliness and quietness of our rooms is much appreciated. We strive to provide a comfortable experience for all our guests. Thank you for sharing your review with us.

6/10 Okay

Angie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have 4 Huge bites from either the pool or hot tub or room. They are swelling twice almost three times in size & extremely itchy! I will be going to an Urgent Care when open & have to apply ice, Benadryl cream on them & take Benadryl to get any relief. Breakfast was not impressed & rooms for a suite were not very big. Very obnoxious kids in the pool area & noisy people in rooms all night long. Didn’t get fresh towels had to ask for them.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/5/18
Hello Angie,I'm sorry to hear about your experience. Guest feedback is always valuable, and we appreciate your insights to ensure a better stay. We advise guests to be cautious with open air activities to prevent bites or irritations. We will share your feedback with the relevant teams for future improvements.

8/10 Good

lori

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/19
Hello lori,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Please do not hesitate to reach out to our management if you have any further comments or suggestions. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Trishia, Coralville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very nice pool area and breakfast. Front desk was super helpful and pleasant. Would recommend and stay again!
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/19
Hello Trishia,We are delighted to hear that you enjoyed our pool area, breakfast, and friendly front desk staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

10/10 Excellent

Amanda Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was clean.
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/19
Hello Amanda Marie,We are pleased to hear that you found our staff friendly and the hotel clean. Your feedback is valuable to us. Thank you for choosing to stay with us.

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool, friendly staff, good breakfast, clean room. Perfect for what we needed
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/19
Hello Nicholas,We appreciate your positive feedback on our pool, staff, breakfast, and room cleanliness! It's great to hear that our amenities met your needs during your stay. If you have any more comments or suggestions, please don't hesitate to reach out to us directly.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/19
Hello Sheena,We're delighted to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Cathy

Stayed 2 nights in Mar 2024
Response from Manager on 2024/5/19
Hello Cathy,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

2/10 Terrible

Jason

Traveled with family
Disliked: Property conditions & facilities
Internet and TV cut in and out, room heater didn’t work. Furniture was worn and falling apart.
Stayed 2 nights in Mar 2024
Response from Management on 2024/3/5
I'm so sorry to hear you had issuer with your stay. If we would have been made aware of the issues while you were onsite during your 2 night stay, we would have done our best to assist you. Are hvac units are motion censored. If there is no movement in the room, they will not run to the temperature you have set on the wall thermostat. I'm also sorry to hear that you were upset regarding our pool policies. We do not allow pool parties at our property. Our facility and amenities are for our registered guest only.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hot tub
Stayed 1 night in Mar 2024
Response from Manager on 2024/5/19
Hello Debra,We are delighted to hear that you enjoyed the hot tub during your stay with us. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to welcome you back for another relaxing experience soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly. Great parking and kind staff.
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Melissa,We are delighted to hear that you found our staff friendly and enjoyed our parking facilities. Your feedback is truly appreciated as we strive to offer exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a decent price.
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello joshua,We're glad to hear you enjoyed your stay with us! Our team strives to provide great value for our guests. If there's anything else we can assist you with, please feel free to reach out to us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good for families
The hotel is clean and the suite is spacious. It is somewhat outdated and needing cosmetic repairs in the room. The beds were not very comfortable but it was okay for me nights. Breakfast is very unhealthy and all plastic and foam plates, cups, silverware. Overall, a good state for a family and affordable. But needs to be modernized and become more sustainable.
Stayed 3 nights in Feb 2024
Response from Manager on 2024/5/18
Dear Guest,Thank you for sharing your feedback with us. We appreciate your compliments on the cleanliness and spaciousness of our suite. We will take your suggestions into consideration for future improvements to provide a more updated and sustainable experience for our guests. Your insights are valuable in helping us enhance our offerings.

6/10 Okay

Callie

Traveled with family
The hotel smelled nice overall and the pool was really cool for the kids. Comfortable beds and quiet.
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Callie,We are pleased to hear that you enjoyed the pleasant ambiance and our pool facilities during your stay. It's great to know that you found the beds comfortable and had a peaceful experience. We appreciate your positive feedback and hope to welcome you back again soon.

10/10 Excellent

Stephen W.

Traveled with family
Liked: Property conditions & facilities
Ice on sidewalk
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Stephen W.,We apologize for any inconvenience caused by the ice on the sidewalk during your stay. The safety and comfort of our guests are our top priorities, and we are continuously working to ensure a pleasant experience for all. Your feedback is valuable to us as we strive to improve our services.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to the University. Daughter enjoyed the pool.
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Wendy,We are delighted to hear that your daughter enjoyed our pool during your stay with us, and that our proximity to the University was convenient for you. We hope to welcome you back for another enjoyable visit in the future.

8/10 Good

Jamie, Austin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Misty on 2024/2/16
Thank you for the rating!

10/10 Excellent

laurie

Traveled with pets
Liked: Staff & service, property conditions & facilities
Room/hotel was quiet. Very clean inside. Could use some trash pick up outside. Pool is large. Hot tub jets should stay on a little longer than 4 minutes at a time. Breakfast was good. Coffee was nice and hot! Staff very nice and friendly.
Stayed 1 night in Feb 2024
Response from Misty on 2024/2/16
Thank you so much for taking time to rate us and leave a review! We truly appreciate you and hope that next time you are in our area, you will stay with us again!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Cynthia,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back in the future for another fantastic experience.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 2024/5/19
Hello Troy,We're pleased to hear you had a great stay with us! Should you have any suggestions for improvement, please don't hesitate to contact us directly. We hope to welcome you back soon!

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Danielle,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay. If you have any further feedback or would like to share more details about your experience, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

2/10 Terrible

Ellen

Traveled with family
Disliked: Staff & service
The breakfast attendent was being really rude to my kids and was yelling at them was really disappointed 😞
Stayed 1 night in Feb 2024
Response from Management on 2024/2/16
I'm very sorry to hear about you experience with our breakfast attendant. She wasn't trying to yell at your children, but with a language barrier, I can see where it could be perceived that way. She was informing them to make sure to dry off a little and to wrap a towel around them when coming straight from the pool to the breakfast area, since they were dripping water puddles in front of the coffee station and around the whole breakfast area causing a hazard not only to themselves but other guests and employees. I'm sorry that this upset you. She really was only trying to make a chaotic area and time less dangerous for all involved.

6/10 Okay

Lacey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2024/5/19
Hello Lacey,We appreciate you choosing to stay with us. If you have any further concerns or feedback, please don't hesitate to contact us directly. We hope to welcome you back soon for an improved experience.

6/10 Okay

Melissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
didnt know there was going to be a lot of kids in the pool over the amount of what u are supposed to have in hot tub the 10 pm we went in and i broke out immediately itching all over. i got sick and a headache had to leave broke out in rash. my skin is sensitive. The food in the morning was ok but the waffles u make were the best. . Wish it ws more quiet was up from young kids next door banging on the walls . i asked if there was a room that was quiet they said no . Make sure if you want peace and quiet call first to see if anything is going on
Stayed 1 night in Feb 2024
Response from Misty on 2024/2/20
Thank you for taking the time to leave us a review. We are a family friendly hotel. Weekends are always busy with plenty of families getting away for many of reasons. Some are here for sports tournaments, some weddings or family reunions, others for birthdays and some... Just a getaway to have fun way from home and to enjoy the chilly weather by hanging out by a pool! We do have 1 of the largest pools in the area which does make us a hot spot for families.

6/10 Okay

Sammy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
updates needed
Needs update
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Sammy,We appreciate your feedback and take all comments seriously to enhance our guest experience. Feel free to reach out to our management team directly for any further assistance or suggestions.

10/10 Excellent

Leland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Leland,We're glad to hear you enjoyed your stay with us! Please feel free to reach out if you have any more feedback to share.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Andrea,We are thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic visit!

8/10 Good

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good overnight stay on our way back west. Beds were comfortable, breakfast was plentiful. Breakfast server did a super job. Fitness center needs some maintenance. Pool was awesome for my kids, they loved it.
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Kristine,We're thrilled to hear you had a comfortable stay and enjoyed our breakfast offerings. Our team appreciates your kind words regarding the service. Thank you for bringing the fitness center maintenance to our attention, and we will address it accordingly. It's great to know your kids had a blast at the awesome pool!

8/10 Good

Brandon

Traveled with family
Good
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Brandon,We appreciate you taking the time to share your feedback with us. Your comments are important as we continually strive to enhance our guests' experience. Should you have any further concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, so many places nearby to eat and shop. Staff was friendly and accommodating. Room was warm, clean, and comfortable! 10/10 recommend!
Stayed 2 nights in Jan 2024
Response from Manager on 2024/5/19
Hello Autumn,We are delighted to hear that you enjoyed our convenient location and found our staff to be friendly. It's wonderful to know you had a comfortable stay in our clean rooms. Thank you for recommending us! Your satisfaction is our priority.

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Chris,We are delighted to hear that you enjoyed your stay with us! We appreciate your positive feedback and hope to welcome you back again soon for another wonderful experience.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it was a fluke we stayed here. They have a good pool for the kids. A bonus, not known when we booked, they provide a lite dinner 2 nights a week. Unfortunately we had ate before we arrived. I would say location offers a lot. Close to freeway, shopping, restaurants, convenience 👍. Only down side I had was tv options.
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Robert,We're thrilled you enjoyed our pool and complimentary dinners! It's great to hear you found our location convenient for exploring the area. Your feedback on the TV options is noted for future improvements. Thank you for sharing your experience with us!

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an AMAZING experience here!! Stayed overnight for the Iowa game and we were greeted with friendly faces, rooms were comfy, breakfast was amazing. 10/10 experience. Would definitely recommend this place
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Allyson,We are delighted to hear that you had an enjoyable stay with us! It's fantastic that you found our staff friendly, rooms comfortable, and breakfast satisfying. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2024
Response from Manager on 2024/5/19
Hello Kevin,We are thrilled to hear that you enjoyed your stay with us! Please don't hesitate to reach out if you have any further comments or suggestions.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
The only feedback I have is wishing they would post what hours the pool is going to be closed for cleaning and maintenance in advance. Other than that, immaculate service, wide variety of breakfast options, huge room service menu, great pool for kids, proximity to Stead Family Children’s Hospital (with discount).
Stayed 1 night in Jan 2024
Response from Manager on 2024/5/19
Hello Danielle,Thank you for taking the time to share your thoughts with us. We appreciate your kind words about our service, breakfast variety, and amenities. We will take your feedback regarding the pool closure hours into consideration for future improvements. We are delighted to hear you enjoyed the facilities and found our location convenient for your visit to the Stead Family Children’s Hospital.

10/10 Excellent

Brad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Everything was great
Stayed 1 night in Dec 2023
Response from Manager on 2024/5/19
Hello Brad,We are delighted to hear that you enjoyed your stay with us! Our team works hard to provide a top-notch experience, and we are thrilled that we met your expectations. Your feedback is truly appreciated, and we hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Allison

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly- great pool- and check in was very easy. Nice location and although they were busy it never felt crowded.
Stayed 4 nights in Dec 2023
Response from Manager on 2024/5/19
Hello Allison,We are delighted to hear that you enjoyed our friendly staff, pool, and convenient location during your stay. Your feedback on the smooth check-in process and pleasant ambiance is appreciated. We hope to welcome you back again soon for another wonderful experience at our hotel.

8/10 Good

Sara

Stayed 1 night in Dec 2023
Response from Manager on 2024/5/19
Hello Sara,We are delighted to hear that you had a pleasant stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Sara

Stayed 1 night in Dec 2023
Response from Manager on 2024/5/19
Hello Sara,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Skylar

Stayed 1 night in Dec 2023
Response from Manager on 2024/5/19
Hello Skylar,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience at our hotel.