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Reviews of South Bay Motel

2 out of 5
South Bay Motel
1159 Merrick Road, Copiague, NY

Reviews

5.6
Rating 10 - Excellent. 26 out of 142 reviews" "
Rating 8 - Good. 26 out of 142 reviews" "
Rating 6 - Okay. 28 out of 142 reviews" "
Rating 4 - Poor. 16 out of 142 reviews" "
Rating 2 - Terrible. 46 out of 142 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

jean

Stayed 1 night in May 2024

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Horrible place to stay. The room smells like mold. The towels are very old, have brown stains, and are so small that they couldn't even wrap around my eight-year-old daughter's waist.
Stayed 1 night in Apr 2024
Response from HG on 2024/4/28
Hi Good day I would like to apologize. The Room we provided you was one of the best room we have. A Non Smoking Family room. We do provide extra towel in the family room. (It might be out of your sight, but definitely we do keep in the room).You could have just asked the Reception for extra towel, & they could have provided you same time. We are really very sorry for what happened. We will make sure that it won't happen in your next visit. Till then will wait for your next visit.

8/10 Good

Lana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was an inexpensive room. It had many cigarette burn marks on tub. It was advertised as having a blow dryer and iron at service desk upon request. They didn't have a blow dryer. Bathroom came with a little bar of soap but had to go to service desk to ask for shampoo & conditioner
Stayed 1 night in Apr 2024
Response from HG on 2024/4/27
Hi Good day We are really very sorry the inconvenience caused. We will make sure that it won't happen again in your next visit. Sorry once again.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and convenient location
Stayed 3 nights in Jan 2024
Response from HG on 2024/1/26
Hi Good DayThank you for giving us the opportunity to serve you.Please let us know how can we improve our hospitality. Thanks once again.

4/10 Poor

Shelton

Traveled with family
Liked: Cleanliness, staff & service
I like that the rooms are in good condition refrigerator microwave nice TV air condition but the staff only gave me one key I had two rooms they gave me one key per room when I asked for two he said no
Stayed 1 night in Jan 2024
Response from HG on 2024/1/22
Hi Good day, I do apologize behalf of my Staff, I will make sure that on your next visit, it won't happen again. Sorry once again. Thanks

8/10 Good

Michelle

Liked: Amenities
Response from HG on 2023/12/25
Thank you so much

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HG on 2023/11/11
HI We are very sorry for the inconvenience caused. Please let us know, so we can improve our Hospitality.Will be waiting for your next visit.Sorry once againThanks

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short and sweet but enjoyable
Stayed 1 night in Nov 2023
Response from HG on 2023/11/9
Hi Good DayThank you for giving us the opportunity to serve you.Please let us know how can we improve our hospitality. Thanks once again.

8/10 Good

Kurt

Traveled with group
Liked: Cleanliness, staff & service
No complaints. Room was clean and the office staff were very helpful when required. Clean, no frills room for the right price.
Stayed 1 night in Oct 2023
Response from HG on 2023/10/29
Thanks for allowing us to serve you. Please let us know how we can Improve our Hospitality to serve you better. Thanks once again.

6/10 Okay

Samoel

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from HG on 2023/10/8
Hi Good DayThanks for giving us the opportunity to serve you.Please let us know how can we improve our hospitality. Thanks once again.

6/10 Okay

Shawna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from HG on 2023/9/27
Hi Good dayThanks for giving us the opportunity to serve you.Please let us know how can we improve our hospitality. Thanks once again.

6/10 Okay

darshnee

Liked: Staff & service
Disliked: Cleanliness
Property and location was okay. For the price. It could be better . More better pillows and blankets. Overall okay for a night . Little noisey towards the by parking. The floor is extremely dirty walking with bare foot. Wipe it with a towel and still dirty. Floors need to be mopped thoroughly or at least put carpets.
Stayed 1 night in Sep 2023
Response from HG on 2023/9/25
Hi Sorry for the inconvenience caused. We are busy with the renovation, upgrading the motel. We apologize for things happened. Hope you understand, Will be waiting for your next Visit.Thanks

8/10 Good

Perwez

Stayed 1 night in Sep 2023
Response from HG on 2023/9/30
Thank you so much. We Appreciate it. Please let us know how can we Improve more. Thanks once again

2/10 Terrible

Adrian, Bay Shore

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty place
Stayed 1 night in Sep 2023
Response from HG on 2023/9/4
All the rooms are cleaned every day.

4/10 Poor

Abigail

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I called to confirm my booking they told me they didn’t have my Expedia reservation. It took several more hours of frustration on the phone with them & Expedia to confirm my reservation. When we got there the man working was very rude. You cannot hear them through the glass in the checkin area. There were also bedbugs. Not a nice place to stay at all.
Stayed 1 night in Aug 2023
Response from HG on 2023/9/4
Hi Good dayThere was a technical glitch on the system the day of booking. Sorry for the inconvenience caused.

2/10 Terrible

Orville

Stayed 1 night in Aug 2023
Response from HG on 2023/9/21
HI We are sorry for the inconvenience caused. Please us know so we can sort the issue out. Sorry once again

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service
The property is stunning. There is an exquisite view of the lake. Hotel is nice and it has al you need in each room.
Stayed 1 night in Jun 2023
Response from HG on 2023/9/4
Thanks

8/10 Good

Tom

Liked: Cleanliness, staff & service
Harsh Lights
The room had harsh high intensity FAKE lights that were irritable, so I never turned them on. The TV had two annoying remotes that I could not get any basic TV channels. At least the heating/cooling worked do I could sleep!
Stayed 1 night in May 2023

8/10 Good

Demetria, Lewisville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive and fixed our issues promptly
Stayed 1 night in May 2023

2/10 Terrible

Lynne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was a mistake. We should have left and found somewhere else to stay. The room reeked of cigarette smoke, with an attempt at covering this up with chemical cleaners. There was mold in the bathroom, and the fan had an unusable broken switch. The main bed cover had more holes than fabric in it. I don't know why Expedia recommended this motel. On a scale of 1-10, 10 being the best, this motel scored. The exterior small lake had interesting birdlife, laughing gulls, and egrets. But that didn't make up for the dismal accommodation.
Stayed 1 night in May 2023

2/10 Terrible

Justin

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the property are VERY unprofessional and rude. Needs much more Security and Staff that are Understanding about their renters situation. They racially profile people of ALL races but their own & tend to penalize them for any and every suspicion they see fit with race. Then soon after ask u to check out and do r come back with NO refund.
Stayed 1 night in Jan 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Eric

6/10 Okay

Karyn

Disliked: Amenities, property conditions & facilities
No amenities; no microwave, as advertised. Dingy!👎! Staff cordial enough; sheets too small for bed; close to beach 👍 Thank God, I brought my own towels!! There’s are stiff & rough & thank God, I always travel with disinfectant sprays & wipes!! I would stay here again, knowing what to expect; I’ll be prepared.
Stayed 2 nights in Dec 2022

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities, room comfort
Run
Run far, no phone very dirty tv channels horrible
Stayed 1 night in Nov 2022

10/10 Excellent

Jose

Stayed 2 nights in Nov 2022

6/10 Okay

Calvin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price was ok. Place was dirty non oking ro smelled like cigarettes. Linens had cigarette burnsand dirty. Its go9d for couple days for a guy but would not bring a family. Step above a roach crack motel.
Stayed 2 nights in Oct 2022

8/10 Good

VINCENT

Stayed 1 night in Oct 2022

2/10 Terrible

Phil

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We witnessed drug deals from other rooms, bed bugs, and ants infested in our room! DO NOT STAY HERE!
Stayed 1 night in Oct 2022

2/10 Terrible

Jose

Disliked: Amenities, property conditions & facilities
Do not recommend unless you need a plash to crash for a night and have no other choice.
Stayed 1 night in Oct 2022

6/10 Okay

Steve

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Sep 2022

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs
I got bitten by bedbugs so badly they moved us to a room where the key doesn’t work at all and they know it so we have to get staff everytime we want to enter our room! Completely disgusted
Stayed 1 night in Sep 2022

2/10 Terrible

Mariluz

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed bugs they're not exterminatoring the rooms it's very infested
Stayed 2 nights in Aug 2022

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Chris on 2022/8/29
Thanks

4/10 Poor

Mario, Stamford

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is nasty ! As soon you walk in you smell smoke ! And there was cigarette burn marks in the bed sheets and covers ! And also the hotel front desk forgot to activate our room key ! Please don’t go here !!!
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Chris on 2022/8/9
Thanks

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok for one day stay
Stayed 1 night in Jul 2022
Response from Chris on 2022/7/31
Thanks

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Insulting.
I have never been offended so badly by anyone in customer service. I walked in ready to check in. Firstly, the clerk does not know how to use the sales terminal, i was kind enough to go to the back and show him. After my free tech support, he asked me if I wanted a smoking room, I said no, he then proceed to tell me I should smoke to lose some weight. Mind You this was coming from a man that looked about 7 months pregnant. I will never go there again, they are lucky this was the only place close to massapequa with vacancies.
Stayed 1 night in Jul 2022

8/10 Good

Jean

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Chris on 2022/7/17
Thanks

8/10 Good

Susan, Yonkers

Traveled with family
Liked: Cleanliness, staff & service
Was fine for the overnight stay I needed
Stayed 1 night in Jul 2022

6/10 Okay

Marvin

Traveled with group, Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
6/10
Everything is good but the place smelled like cigarettes.
Stayed 2 nights in Jun 2022

6/10 Okay

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was eh. Fine for a quick sleep and back on the road. Bring your own sheets.
Stayed 1 night in Jun 2022

6/10 Okay

Melinda M

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
You can’t hear the guy behind the glass wall. So it was very difficult to register. Longer than necessary. The room was clean but the tub is so gross. I’m glad I only had to stay overnight so I could go home and shower. The beds are only slightly better than a prison bed and the pillows are so flat that even the two they give you still cause a crick in your neck. My back is on fire. I will not be back.
Stayed 1 night in Jun 2022

2/10 Terrible

Philip

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
South Bay Motel
The ducks are the best part of the stay. Communication and understanding of the owners English was difficult I understand you’re from another country or just speak a different language but there should be a person there to translate better and answer the phones. Also very bad room service no cleaning unless we went to get the broom and toiletries from the front desk.
Stayed 4 nights in May 2022

6/10 Okay

Brett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not very up to date decor and the rooms were a bit shabby.
Stayed 1 night in May 2022

4/10 Poor

Corey

Business traveler
Disliked: Amenities, property conditions & facilities
the property was very old and dingy. no updates whatso ever, there was a mattress on a sheet of plywood for a bed. When you turned the water on at the sink the water came on a little and then in aboutb10 seconds lost what pressure we has and just dribbled out of the faucet. It looked like it was rented to long term guesta which were very leary looking as they sat on chairs outside their rooms etc etc etc
Stayed 1 night in May 2022

4/10 Poor

Jaichan

Traveled with family and small children
Disliked: Staff & service, amenities
The lake in back
Stayed 1 night in Jan 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Chris on 2021/12/6
Thanks