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Reviews of Rosenborg Hotel Apartments

4 out of 5
Rosenborg Hotel Apartments
9 Landemærket, Copenhagen

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 143 reviews" "
Rating 8 - Good. 24 out of 143 reviews" "
Rating 6 - Okay. 4 out of 143 reviews" "
Rating 4 - Poor. 1 out of 143 reviews" "
Rating 2 - Terrible. 3 out of 143 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Rosenborg Apartments will be my go to for every trip to Copenhagen! It’s fantastic! The location can’t be beat and is close to anything you can possibly need (transit, shopping, grocery, sightseeing). Communication was outstanding. Two things to note: It’s directly across from the Round Tower and bells do ring at 8am and 8pm during the week for 2-3 minutes straight. Also, some of the apartments are walk up so if you have mobility issues you may want to confirm you are staying on a lower floor (0-1) or in the area with elevator access.
Stayed 5 nights in Apr 2024
Response from Guest Relations Team on 2024/4/16
Hello Valerie, Thank you for staying with us and for your kind review! We're thrilled to hear that you had such a fantastic experience at Rosenborg Apartments and that our location and communication met your expectations. We always strive to ensure that our guests have the best possible stay, so your feedback is invaluable. We look forward to welcoming you back on your next trip to Copenhagen!

10/10 Excellent

Khurram

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Modern and comfortable apartment.
Stayed 4 nights in Apr 2024
Response from Guest Relations Team on 2024/4/9
Hello Khurram! Thank you for choosing to stay with us and for your kind feedback. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well located property near metro and urban train stations, a well appointed kitchen, and close to the local grocery. The staff were responsive to all inquiries and helpful at all times. Many thanks!
Stayed 6 nights in Apr 2024
Response from Guest Relations Team on 2024/4/7
Hello Jorge, Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner!

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Rosenborg was great! The apartment itself was comfortable and accommodated all of us well. It’s in a very convenient location in the city center making it easy to walk to the metro, shopping, restaurants and many tourist attractions. The staff was very responsive and helpful with whatever we needed and are available 24 hours a day. The check in/check out process was simple. The one issue we had was noise during the night and early morning. You will hear other loud guests if there’s an apartment above you as well as the morning trash service as they cross the courtyard with the receptacles. So, just be prepared for that and maybe sleep with a white noise feature if you’re a lighter sleeper like me. All in all though, the comfort and convenience of the Rosenborg made our stay in Copenhagen very enjoyable.
Stayed 7 nights in Mar 2024
Response from The Guestsupport Team on 2024/3/26
Hi Polly! Thank you for sharing your lovely experience! We are glad that you had a comfortable stay and the location works well with you! We would love to welcome you back in the future!

8/10 Good

Vivian S., Brooklyn

Stayed 7 nights in Dec 2023
Response from Guest Relations Team on 2024/1/10
Hello Vivian! Thank you for your review and for choosing our hotel. It is our pleasure to host you and we value your input and encourage you to let us know more details about your experience with us. We look forward to welcoming you back to the hotel in the near future!

6/10 Okay

Sean

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Guest Relations Team on 2024/1/1
Hello Sean! Thank you for staying with us and for your feedback! We appreciate your rating and we would love to hear more about your experience to better serve you in the future.

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property, excellent communication from the host. Property spacious, clean and tidy. High chair and travel cot provided was excellent. Would have been handy to have some child crockery/cutlery. Good location for shops, cafes and restaurants and Metro only a 5 min walk away. Noisy rubbish collection each morning and the church across the road rings it's bells a lot!
Stayed 4 nights in Nov 2023
Response from The Guest Relations Team on 2023/11/14
Hi Rachel! Thank you for taking the time to provide us with a feedback! We are glad that you appreciate our place and service! We sincerely apologize for the inconvenience caused by the people emptying the garbage containers. We regret to inform you that garbage collection time is set by the municipality and unfortunately we can't influence this. Same goes with the church bells that can be a charm to most tourists but can be disturbances to some. We hope to host you again in the future!

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service just fantastic!!
Stayed 5 nights in Oct 2023
Response from Guest Relations Team on 2023/11/10
Hello Hector! Thank you for your kind words! We're thrilled to hear that you found our customer service fantastic.Your feedback means a lot to us.

10/10 Excellent

kenny

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from The Guest Relations Team on 2023/11/11
Hi Kenny!Thanks for taking the time to share your feedback. We are glad that you are all in all satisfied. We're looking forward to your next stay with us soon!

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment, central location few mins walk from Norreport metro station, lots of good food options nearby, handy Netto supermarket on corner and useful free laundry & luggage storage facilities (after 11am check out). As the apartment is a city centre location you will get the inevitable street noise in the evenings, courtyard noise (bins/luggage over cobbles/guests) and the bells across the street are rung at 8am everyday.
Stayed 4 nights in Oct 2023
Response from Guest Relations Team on 2023/10/24
Hello Fiona! Thank you for your review and for choosing our hotel! We appreciate you and your detailed review. We are looking forward to having you again as a guest!

2/10 Terrible

Maria Elena

Stayed 1 night in Sep 2023
Response from Plamena on 2023/9/24
Dear Maria ElenaWe are sincerely sorry to hear that your experience was disappointing, even though you did not have the opportunity to stay at our property. We would love to know what went wrong so we can take further actions and consider further improvements. Nevertheless, we hope you will give us another chance in the future.Kinds regards,Rosenborg Reception team

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, room comfort
Great property in the heart of Copenhagen. Communication with host was easy and helpful. Really liked the luggage storage area available after check out.
Stayed 2 nights in Aug 2023
Response from Guest Relations Team on 2023/8/10
Hello Nick, Thank you for your amazing review! We are very happy to hear that our staff and service met your needs and expectations. We look forward to seeing you again soon!

8/10 Good

Angel, Brea

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location, best for families, free laundry use. Very accessible. I wish they have better pillows and blankets though. No airconditioning.
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on 2023/8/5
Hello Angel, Thank you for your review and for choosing our property. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest!

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at our Rosenborg apartment. Our family of 4 were very comfortable and felt very safe. The location was perfect - walking to many major sites, transportation, bike rentals, shopping and dining. The hosts were very communicative and reached out during our stay to check in on us. I would definitely stay there again and would recommend to anyone visiting Copenhagen.
Stayed 7 nights in Jul 2023
Response from Guest Relations Team on 2023/7/23
Hello Bianca! Thank you so much for the review! We are glad to hear that you enjoyed our location so much, and we are happy that we could make your trip better that way! We're looking forward to your next stay with us soon!

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from The Guest Relations Team on 2023/7/5
Hi Geoffrey!Thank you for your review and for choosing our property. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest!

10/10 Excellent

Tien Hou

Stayed 5 nights in Jun 2023
Response from The Guest Relations Team on 2023/7/19
Hello Tien!You are a wonderful Guest! Thank you for staying with us, we look forward to hosting you again in the future!

2/10 Terrible

Abdulkarim, Pittsburgh

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Reception team on 2023/8/1
Thank you for your feedback! We appreciate your rating and would love to learn more about your experience to better serve you in the future. Please feel free to share any additional comments you may have.

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the central location of this apartment! Step outside and find everything on your doorstep! The cafe next door was brilliant for an early morning coffee fix and a Netto on the corner for some breakfast provisions. We found the apartment to be clean, spacious and quiet. The only real noise was the bin lorries just before 8am and the bells chiming at 8am but we liked that. The shower in the apartment was amazing and always hot. I would have preferred a 2nd wardrobe in the 2nd bedroom rather than some hooks with hangers but that was my only gripe. Excellent communication from the hotel. Loved the ease of check-in and the left luggage where we could leave our things on the day we arrived until we could check-in and then again on departure day. Anytime I needed to contact the apartment they responded within literally minutes which was excellent so a very slick experience which worked very well indeed. Would recommend this place for convenience to central Copenhagen it made an excellent base and for the excellent customer service they offer.
Stayed 4 nights in Apr 2023
Response from The Guest Relations Team on 2023/4/20
Hi Mandy!Thanks for the kind words! We appreciate it! We're thrilled to know that you had an amazing stay with us. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Copenhagen and a very strategic location that brings our guests just a few steps away from must-see attractions of the city.We look forward to welcoming you again in the future!

10/10 Excellent

Rikke, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second stay at Rosenborg and we will be back. The apartment was spotless clean and really well equipped. The area and location is fantastic. 10/10 !!
Stayed 4 nights in Apr 2023
Response from The Guest Relations Team on 2023/4/18
Hi Rikke!We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. We look forward to seeing you again soon!

8/10 Good

Xin

Stayed 4 nights in Feb 2023
Response from The Guest Relations Team on 2023/2/28
Thank you for the rating! We hope you enjoyed your stay with us and we look forward to hosting you again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great city and very supportive staff at the apartment
Stayed 3 nights in Oct 2022
Response from Guest Relations Team on 2022/11/1
Hi John! We are pleased to know that our team was able to help you with what you needed and that our location and apartment suited you. We hope to welcome you back another time! Best regards, Guest Relations Team

10/10 Excellent

John

Stayed 4 nights in Oct 2022

4/10 Poor

Hessah

Traveled with family
Stayed 2 nights in Jul 2022
Response from Guest Relations Team on 2022/8/5
Hi Hessa! Thank you for taking the time to provide us about your stay! We do hope you give us another chance as we are always working on improving our services.

10/10 Excellent

Rasmus

Stayed 1 night in Jun 2022
Response from Guest Relations Team on 2022/7/5
Hello Rasmus, Thank you for your review and for choosing our property. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest!

10/10 Excellent

Wallace

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022
Response from Guest Relations Team on 2022/6/28
Thank you for your review and for choosing our property. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest!

10/10 Excellent

Veronika

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rosenborg Apartments we’re great oasis in the middle of Copenhagen.You could walk everywhere including to the Main Train Station for a short trip to Sweden. Very communicative a accommodating digital concierge.
Stayed 3 nights in May 2022
Response from Guest Relations Team on 2022/6/4
Hi Veronika! We are pleased to know that our team was able to help you with what you needed and that our location and apartment suited you. We hope to welcome you back another time!

10/10 Excellent

Michel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022
Response from Guest Relations Team on 2022/5/24
Thank you so much for giving us a great review! We look forward to hosting you again soon!

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from Guest Relations Team on 2022/5/14
Thank you for your review and for choosing our property. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest!

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, clean, large, updated apartments. Our experience had a previous tenant who smoked in the room and a party backing on to the courtyard. We will stay again despite these unfortunate one off experiences.
Stayed 2 nights in Apr 2022
Response from Guest Relations Team on 2022/5/5
Dear Chris, Thank you for your positive comments, we are pleased that you had a good stay overall. However, we apologize for the inconveniences you experienced during your stay and don't hesitate to contact us to share more information so we will do our best to rectify the situation. We look forward to your next stay! Best regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious apartment in a great location. Communication was excellent. It was a bit noisy every morning as they take the trash out between 3 and 5 am.
Stayed 8 nights in Apr 2022
Response from Guest Relations Team on 2022/4/29
Dear David, Thank you for taking the time to leave a review about us. Having a great location at the city center includes city noises we can't control. We hope your overall stay still gave you a great experience in Copenhagen! We would love to have you back! Kind regards,

10/10 Excellent

Jeremy

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

David, Stevenson Ranch

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the DAGMAR room with 2 bdrm and 1 bath with a fully stock kitchen and large living room with flat screen TV. It was large comfortable with all the modern amenities. The location was in the prime shopping location. It’s on the 4 th floor with no elevator so be prepared to do some daily climbing. I would absolutely stay here again.
Stayed 4 nights in Nov 2021
Response from Guest Relations Team on 2021/12/25
Hello David, We appreciate your positive feedback and the detailed review of our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us. Have a great holiday ahead!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spacious, spotlessly clean and very accessible apartment in central location. Incredibly quiet. Only suggestion is that it would have benefited from an additional sofa or two easy chairs.
Stayed 4 nights in Sep 2021

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, room comfort
Great Location for City
Accommodation very good and extremely central to the City - Luggage storage room as well to use for early arrival or late departure - laundry room as well - Being a Central City Hotel can be noisy! - Customer support excellent
Stayed 4 nights in Sep 2021

8/10 Good

Steffen

Traveled with family
Liked: Cleanliness, room comfort
Excellent location, modern apartments.
Excellent location at the center of the old city next door to the Round Tower build by King Christian IV in the 16th century. We had a two bedroom apartment on the fourth floor. It was modern and functional, spacious with a small kitchen and washer/dryer in the basement. The beds were not comfortable even though they seem to be quite new, which was a drawback. As others have mentioned the trash cans are being emptied every morning at 6, which makes quite a bit of noise. No reception on site, communication was a bit difficult ahead of arrival. Other than that, this is an excellent choice if you don’t want to be squeezed into a hotel room.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Very plesant stay. A lot of city/street noise. One window to the back did not have a curtain which was uncomfortable. Nice curtains, but not blackout. We will be back, and will request an apartment away from the street. 🙂
Stayed 3 nights in Jun 2021
Response from Rosen on 2021/7/5
Thank you for your staying with us! Your feedback matters to us. We look forward to hosting you again!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great, central position. Apartment was clean, well equipped and spacious enough for our party of 4 adults and one child. Very impressed with service by online staff, who were always available if we had a request and always responded promptly. Only criticism is with regard to noise disturbance at 4am and 5am during 2 of our 4 night stay, which was due to moving of bins (not at all reasonable).
Stayed 4 nights in Jun 2021
Response from Michael on 2021/6/29
We were very happy with all the positive things you have mentioned about our hotel. Thanks for sharing your feedback. We’re sorry about the noise regarding the garbage collection, please note that it is a city regulation to collect it during those hours. Thank you for staying with us, we look forward to hosting you again in the future!

6/10 Okay

Verified traveler

Stayed 5 nights in Aug 2020
Response from Christian on 2020/9/3
Thanks for the feedback! Hope you had a wonderful stay!

8/10 Good

Margret

Traveled with family
Liked: Cleanliness, room comfort
Spacious, clean & comfortable apartment
Rosenborg Apartments is a great place to stay, right in the heart of Copenhagen! Spacious, clean, well-equipped and nicely appointed, it offered a good base from which to explore the city but also to just relax. Nice touches are the complimentary Netflix, amenities, a vacuum cleaner and even laundry detergent! The hotel was very responsive to queries, although they were not able to attend to a minor repair during our week-long stay. On the wishlist would be: a clothes drying rack in the apartment. One downside was the garbage collection at 4 am, as the apartment we had was right above the dumpsters, which made quite some noise rolling over the cobblestones - but this is, I understand, beyond the hotel’s control.
Stayed 7 nights in Jul 2020
Response from Christian on 2020/8/8
Thank you so much for the awesome review! We will try our best to improve our hotel apartments service for our future guests. We hope to be able to host you again soon. Take care!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, room comfort
tay here when in Copehagen
My family of five very much enjoyed our stay here - the apartment is well-appointed, clean and in a fantastic location.
Stayed 3 nights in Jul 2020
Response from Christian on 2020/8/6
Thank you so much for your feedback. We look forward to hosting you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartment with excellent location!
We loved staying at Rosenborg apartments in the Anna apartment! Very comfortable for family of 4 with all new appliances and decor! Excellent location within the city too and we walked everywhere. Thanks for making our family trip to Copenhagen so wonderful!!
Stayed 5 nights in Feb 2020
Response from Christian on 2020/3/17
Ggreat guests! Highly recommend as they are super easy to communicate with and left the apartment very clean!

10/10 Excellent

Sue, Manhattan Beach

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Perfect location if you are visiting Copenhagen. A walking distance to the shopping, metro, castle and museums. The apartment is spacious and in tremendous condition. There is a grocery store a block away...so convenience is ideal at this property. They offer a washer and dryer and all of the amenities needed while we stayed.
Stayed 4 nights in Feb 2020
Response from Christian on 2020/3/17
It was a pleasure hosting Sue . She left the house in excellent condition. She come highly recommended.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, hassle free check in, Laundry room and lockers available for guests after checking out an excellent idea.
Stayed 2 nights in Feb 2020
Response from Christian on 2020/2/23
Thank you so much for the review. We hope to host you again soon. Take care!

10/10 Excellent

Verified traveler

Liked: Cleanliness
Excellent location. Good amenities. Free use of laundry. Good communication.
Stayed 5 nights in Feb 2020
Response from Christian on 2020/2/23
Thank you so much for taking the time to leave us a review. We hope to host you again soon. Take care!

2/10 Terrible

Diego

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
TERRIBLE CUSTOMER SERVICE.
We have been waiting for a refund for a high value for over 2 months now, while the apartment itself was good, the customer support experience has been far from that. I am waiting for a $5.500DKK refund for more than 2 months now and the support is failing to do anything about this. I am still expecting resolution.
Stayed 2 nights in Dec 2019
Response from Christian on 2020/2/20
Dear Diego, Please refer to the e-mails we've sent you, this has already been solved. Kindly get back to us via the e-mails we've sent you. Best regards,

10/10 Excellent

Justin, Altrincham, England

Traveled with family
Liked: Cleanliness, amenities
The Rosenborg apartment is situated in a perfect position near the Round Tower and Rosenborg Castle with easy access to Norreport train station. The apartment itself was excellent, all the facilities you need, clean, beautifully furnished and very comfy. The secure luggage lockers in the basement allowed us to make the most of our short holiday by storing our bags before check-in and after check-out. This made a big difference and gave us extra time to explore this fabulous friendly city. The communication from the property owners was excellent. Netflix was a nice touch, especially with a teenage family! I definitely would recommend and would stay there again.
Stayed 3 nights in Feb 2020
Response from Christian on 2020/2/18
Justin is a wonderful guest. He is friendly, communicate really well. He left our home very clean, as in REALLY CLEAN. We are impressed how he leave our home that way. He followed house rules. It's been our pleasure to host him and definitely love to accommodate him again whenever there will be a chance. 5 star guest!!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Christian on 2020/2/4
the guest was a great guest who kept the room clean with care for all of the appliances and amenities. We were able to communicate easily. She is a very considerate guest. Thank you the guest, see you again!

8/10 Good

BENJAMIN

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Pleasant experience, good location, easy check in and luggage storage
Stayed 3 nights in Jan 2020
Response from Christian on 2020/1/28
Very nice guests. The apartment was left clean and the communication went smoothly from check-in to check out. High recommended!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!!! Nice apartment, close to city center
Stayed 3 nights in Jan 2020
Response from Christian on 2020/1/25
Thank you so much for staying with us!

10/10 Excellent

Verified traveler

Stayed 5 nights in Jan 2020
Response from Christian on 2020/1/23
Great guest - always welcome back!