The general manager was very rude, constantly talking over us when trying to sort out the reservation. Expedia also appears to have dropped the ball though. On night one, the friendly front desk rep Chris told us we had 2 rooms for one night but we only had 1 room for the second night. S
Room A had 2 nights but room B was 1 night. Knowing this, we booked a second night for Room B (though the kids had to transfer.) The reservation was made and we were told to come back to the front desk the next morning to move the kids into the new Room B for night 2. The morning of day 2 we went to the front desk and got the key cards to the new Room B she the kids took their bags up there. We had plans and left after that.
When we returned that evening, the general manager at the front desk told us now that Room A had only been booked for 1 night and that now we had to register again and pay for a second night. In addition, she told the kids they shouldn't have checked into the new Room B because it wasn't made up... so she asked my stepdaughter if the beds were made or not, my stepdaughter said no and the general manager told her that if the room wasn't ready then she shouldn't have left her bags in it. I told the general manager this isn't something to blame the customer for as they've mishandled the entire booking.
The general manager continued to be rude, talking over us and calling everyone sweetheart, in so interactions.