Comarca Este Vacations & Trips from NT$33,087

Spent 5 nights here. Property needs tlc. Lots of broken floor tiles around and bottom of bathroom door rotting. Food always lukewarm. Thank goodness for the microwave. Nice plush reception and all the staff are excellent. Bed really comfortable. Property maintenance manager needs to walk around and see the problems mentioned and the restaurant manager needs to temperature probe the food. Soup I had to microwave for about a minute and the main meals around one and a half minutes.

Staff was very helpful, they were able to accomodate our requests in terms of room selection and they were always smiling and helpful

Super views - lovely pool and good facilities for the size of the hotel. Lovely staff. Food excellent but restricted meno options apart from the lovely barbecue (twice a week). Nothing much to do in the evening and you need a car if you want to get around. One shuttle to the beach and a local trip is all there is from the hotel. But for ambience and relaxing super.

The hotel is in need of much investment. The rooms are old fashioned and outdated. It is under resourced in many of the service areas and sadly, nothing resembling a 5 star hotel. Some of the staff are not particularly friendly and as witnessed on several occasions, the guests are treated poorly as "package holiday makers". On one night there was a very powerful storm and the result was that our room got flooded. I managed to mop all the water up that came through the window gaps, using every towel available. I spoke to the reception about this the following morning and the response was "so how many new towels do you want?" Not what I would call customer service! Many further points I could add but time doesn't permit!

Great resort with friendly staff