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Motel 6 - 克里夫蘭, 德克薩斯的評分

2 out of 5
Motel 6 - 克里夫蘭, 德克薩斯
1004 S. Washington Ave, Cleveland, TX

評論

7.0

不錯哦

10 分，有夠讚；314 則評論中有 84 則" "
8 分，不錯哦；314 則評論中有 91 則" "
6 分，一般般；314 則評論中有 56 則" "
4 分，不太好；314 則評論中有 40 則" "
2 分，很糟糕；314 則評論中有 43 則" "

7.4/10

整潔度

7.6/10

員工素質

6.2/10

設施服務

7.0/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Nona

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff especially Veronica at the desk.
於 2024 年 5 月住了 3 晚

6/10 一般般

Esperanza

喜歡：員工素質
於 2024 年 5 月住了 1 晚
Nancy Y. 於 2024年5月16日回覆
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 很糟糕

Francisco

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Valerie

喜歡：整潔度、員工素質和住宿環境和硬體
Veronica was very helpful and friendly
於 2024 年 4 月住了 2 晚
Nancy Y. 於 2024年5月2日回覆
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 不錯哦

Larry

情侶出遊
Very nice property and rooms. My only complaint is that the shower head had very minimal water flow and sprayed everywhere but on me. Mineral build up. They need to be changed. Other than that, everything else was great.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Roy

於 2024 年 4 月住了 1 晚

6/10 一般般

Edwin

Good and clean enough for the price has one little bar of soap no shampoo wonder why and my big dislike trash truck picking up the trash container in front of my room at 4:15 in the morning scared the lights out of me
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月26日回覆
Hi Edwin, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 有夠讚

Darla

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月21日回覆
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 很糟糕

David

於 2024 年 3 月住了 1 晚

2/10 很糟糕

Ethan

不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Brand Experience Team 於 2024年3月8日回覆
Hi Ethan,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean, quiet and comfortable!
於 2024 年 2 月住了 1 晚
Brand Experience Team 於 2024年2月28日回覆
Hi Traveler,Ten stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 不錯哦

Riley

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
It was clean and safe
於 2024 年 1 月住了 2 晚
Brand Experience Team 於 2024年2月6日回覆
Hi Riley,Thank you for positively rating your stay!Lilith#Team6

10/10 有夠讚

Kynishia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Jacqueline

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They had roaches and a old lady walking around at 2am asking what room your in then reporting you being rude because you don’t wanna tell her then she says she works there well that should be the first thing she says when she walks all the way up to the trunk of your car at 2am
於 2024 年 1 月住了 2 晚
Nancy Y. 於 2024年1月23日回覆
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 有夠讚

Roney

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Motel 6
My wife and I frequent this motel for our local "weekend getaways". This is a decent budget motel. Several of the rooms have been remodeled. Smoking and non smoking options available. (Non smoking rooms smell better). Comfy beds to lay your head for a night or two. Ice machine is often down but thats ok. Snacks are availabe to purchase at the front desk. The attendents are friendly. Jamie is always a pleasure to do business with. We miss Veronica.
於 2024 年 1 月住了 1 晚
Nancy Y. 於 2024年1月16日回覆
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Roach infested room.
Absolutely terrible, got settled into our room just to later find roaches crawling around. Decided to stay at my sisters house instead and request a refunds. Front desk lady gave me additude for asking for refund and initially told me that she could only refund me for the days I hadn't been in the room. After speaking in management the next day I received a full refund.
於 2023 年 12 月住了 3 晚
Brand Experience Team 於 2024年1月8日回覆
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 有夠讚

Fidel

喜歡：整潔度、員工素質和住宿環境和硬體
Me gustó mucho con ganas de volver la recomiendo
於 2023 年 12 月住了 6 晚
Brand Experience Team 於 2024年1月8日回覆
Hola Fidel,¡Nos alegra que haya tenido una gran experiencia y apreciamos sus comentarios! Esperamos poder brindarle todas sus futuras necesidades de alojamiento.Lilith#Equipo6

2/10 很糟糕

Silvia

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Deana

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Lydia

商務旅客, 團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay
Nice place and easy to get to from freeway. Cleaned Room
於 2023 年 10 月住了 1 晚
Brand Experience Team 於 2023年12月26日回覆
Hi LydiaWe’re glad you enjoyed your stay! Come back real soon. Lilith#Team6

2/10 很糟糕

Grace

不喜歡：整潔度、員工素質和客房舒適度
Terrible Customer Service, Don't Expect to Sleep
Front desk receptionist was very rude and had a horrible attitude from the moment we walked in. No quiet hours were enforced, there was loud music and yelling ALL night long, neither my husband nor I got any sleep. We checked out the next morning (a day early) because we were so put off by this place. The room was just fine. Understocked (no facial tissues) but no big complaints for the room itself.
於 2023 年 12 月住了 2 晚
Brand Experience Team 於 2023年12月20日回覆
Hi Grace,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 一般般

James

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

4/10 不太好

Esperanza

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Some one came to my room
於 2023 年 11 月住了 2 晚

4/10 不太好

Reginold

於 2023 年 10 月住了 2 晚

6/10 一般般

Patricia

家庭旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
While the room was very clean I was not happy that services were not available. No hair dryer, coffee machine,iron and ice machine was broken.
於 2023 年 10 月住了 5 晚
Brand Experience Team 於 2023年10月25日回覆
Hi Patricia, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 有夠讚

Samantha

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

4/10 不太好

Mark

商務旅客
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
My father & brother stayed there Oct. 2. 2023, departed hotel and rec’d a call about missing towels & bathmat. My brother told the clerk he would be there in 5 minutes. Upon arrival the clerk indicated staff revisited the room, finding the missing items. No doubt towels can and do go missing, but this scenario is highly suspect as Bad business practice.
於 2023 年 10 月住了 1 晚
Nancy Y. 於 2023年10月17日回覆
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 不太好

Irving

親子旅遊
不喜歡：整潔度和員工素質
The tissue was stained. The lady was very rude at the counter. I went to get water and she tried to get an attitude. Telling me how she do things at her house.
於 2023 年 10 月住了 1 晚
Nancy Y. 於 2023年10月17日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 不錯哦

Travis

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Georgina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The remodel is obvious, I like it a lot
於 2023 年 9 月住了 1 晚
Brand Experience Team 於 2023年9月29日回覆
Hi Georgina,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 不錯哦

Kelly

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I was very pleased with my stay here. It was clean, the staff (lady at front desk) was super nice and helpful and very inexpensive. It wasnt perfect, but for the price i paid, I cant complain. I will stay here again. Thank you.
於 2023 年 9 月住了 1 晚
Brand Experience Team 於 2023年9月18日回覆
Hi Kelly,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 不太好

Chastity

家庭旅遊
不喜歡：住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Mark

喜歡：整潔度和員工素質
Good location
於 2023 年 8 月住了 1 晚
Brand Experience Team 於 2023年8月28日回覆
Hi Mark,Thank you for positively rating your stay!Lilith#Team6

10/10 有夠讚

Mark

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Conveniently located
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Pedro

於 2023 年 8 月住了 4 晚

10/10 有夠讚

Tabitha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

6/10 一般般

Katie

情侶出遊
不喜歡：整潔度和設施服務
It had lots of crack heads
於 2023 年 7 月住了 1 晚
Brand Experience Team 於 2023年8月7日回覆
Hi Katie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 不錯哦

stella

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great room for the price
The room was right next to the pool! I love that! It was very easy for my husbands walker/cane. Room was clean and comfortable and quiet. Absolutely perfect until a major storm blew the power in the whole city.
於 2023 年 7 月住了 3 晚
Brand Experience Team 於 2023年8月7日回覆
Hi Stella,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 有夠讚

Arturo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 有夠讚

stella

於 2023 年 6 月住了 1 晚

10/10 有夠讚

Mekhi

於 2023 年 6 月住了 1 晚

8/10 不錯哦

Gary

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was very pleasant and helpful.
於 2023 年 6 月住了 1 晚
Nancy Y. 於 2023年7月5日回覆
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 不錯哦

Randy

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Sheila

情侶出遊
喜歡：員工素質
Shady looking area
於 2023 年 6 月住了 1 晚
Brand Experience Team 於 2023年6月26日回覆
Hi Sheila,Thanks for your review, we really appreciate the support. Lilith#Team6

8/10 不錯哦

Christopher

家庭旅遊
喜歡：整潔度
Value for money
於 2023 年 6 月住了 1 晚
Brand Experience Team 於 2023年6月26日回覆
Hi Christopher,Thank you for positively rating your stay!!Lilith#Team6

2/10 很糟糕

Telane，Cleveland

不喜歡：整潔度、員工素質和住宿環境和硬體
First off they wouldn't let us stay because last time we stayed they said there was crumbs in the bed and because of our dogs when it's a pet friendly hotel. The lady that worked in the office said we could have the dogs
於 2023 年 6 月住了 2 晚
Brand Experience Team 於 2023年6月26日回覆
Hi Telane,Thank you for sharing your review. We would like to apologize for misunderstanding that may have occurred during your recent stay with regard to your reservations issues. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 不錯哦

Ruben

商務旅客
喜歡：整潔度和員工素質
Quite but uncomfortable beds
Nice hotel, quiet, updated, but beds are not comfortable. They need to get new beds.
於 2023 年 6 月住了 1 晚
Brand Experience Team 於 2023年6月19日回覆
Hi Ruben, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

4/10 不太好

Juanita

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Jessica

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2023 年 5 月住了 1 晚
Brand Experience Team 於 2023年5月15日回覆
Hi Jessica,Thank you for the perfect rating!!Lilith#Team6