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Reviews of Hampton Inn & Suites Cleburne

2.5 out of 5
Hampton Inn & Suites Cleburne
1996 W Henderson St, Cleburne, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 405 out of 746 reviews" "
Rating 8 - Good. 172 out of 746 reviews" "
Rating 6 - Okay. 81 out of 746 reviews" "
Rating 4 - Poor. 50 out of 746 reviews" "
Rating 2 - Terrible. 38 out of 746 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Samantha

Traveled with family
Disliked: Staff & service
The check in and check out staff seem to be clueless to what they were doing
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Ilissa

Price was not honored.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and good service
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and up to date. Check in was a breeze. Will definitely stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/11
Thank you Michael for your great feedback !

2/10 Terrible

Brian, Milliken

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Casey

Liked: Cleanliness
I did not know the property was under construction. I was also not told that there would be no breakfast- not a big deal, but it would have been nice to know to plan better.
Stayed 1 night in Jan 2024

4/10 Poor

madilynn

Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a room with a king bed for my wedding night. Hotel was under construction which wasnt a huge deal, however, upon arrival we were informed that even though we reserved a king weeks prior they did not have it available. They put us in a room with a queen bed for $20 cheaper. Annoying, but whatever. We get to the room, it is not a queen bed but a full, there is some mystery splatter all over the ceiling as well as painters tape, no mini fridge for the snacks we brought from our wedding, the toilet didnt flush properly. All in all, a hot mess. And made it much more annoying that our room had essentially been downgraded because of their screw up.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/12/6
I am sorry to hear that your experience was anything less than perfect. I have shared your comments with my team, and the hotel management will be advised of your review in an effort to improve our operations. We apologize for any inconvenience you may have experienced. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

2/10 Terrible

charlene

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property was 75 per cent under construction. I believe expedia should have known rhis and informed about the contruction. Our shower leaked all the time when we arrived the bathroom floor was wet. The mangner had no other room to put us in. Because the construction guys were also staying there The whole first floor was totally under construction. It should have been closed for remodlingWe were very dissappointed in our stay
Stayed 1 night in Oct 2023
Response from General Manager on 2023/12/6
Thank you kindly for your feedback. I would like to start by apologizing to you for not meeting your expectations. I have discussed your comments with my team, and we truly regret that we fell short of our service standards during your stay. We apologize for any inconvenience you may have experienced. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under complete remodel. Heavy equipment moving around, scoffolding covering entire building, construction workers hammering outside your window at 8am. Poor water temp in shower as well as poor drainage in bath. Long walk to enter hotel since front entrance is closed for construction. Mother is handicap but we couldnt psrk in handicap parking because of the construction. Bugs crawling around the floors. No hot breakfast which was a big reason we stayed there. I would suggest no one stay here until construction is complete.
Stayed 3 nights in Oct 2023
Response from General Manager on 2023/12/6
I would like to start by apologizing to you for not meeting your expectations, we truly regret that we fell short of our service standards during your stay. We strive to make each stay as pleasant and comfortable as possible, and we are working hard to ensure the property is up to our valued guests' standards. Thank you for your patience as we try to get through this quickly and smoothly. The hotel management team will be advised of your review in an effort to improve our operations.

4/10 Poor

Kayla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under construction
The hotel was under repair and very much a complete disaster. If I would have known this I would have selected a different hotel. The staff was very courteous and welcoming.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Gaynel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Major hotel remodel a problem!
We were looking forward to our stay and we’re highly disappointed to receive an email the morning of the day we were to check in letting us know of limited services due to a major remodel. No elevator, no Wi-Fi, no pool, no usual breakfast (simple sack breakfast available), etc. We had to scramble and were able to find three rooms at another local hotel, but we were fortunate to get those last rooms. Obviously, the remodel has been underway for a while and it was shameful on the part of the hotel not to notify us until the day of our reservation.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/24
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at our hotel once again.

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from General Manager on 2023/10/24
Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Lesy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction, was not made aware at time of booking. Elevators were out of service, had to climb 3 flights of stairs to get to our room. The place was filthy and looked like an abandoned hotel.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our operations. Again, we appreciate your feedback and hope you will provide us with another opportunity to serve you in the future.

2/10 Terrible

Kelley

Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/24
Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was unhappy I wasn’t notified about the construction going on and pool, hotub was closed and no Wi-Fi .
Stayed 3 nights in Sep 2023
Response from General Manager on 2023/10/24
Thank you for your rating, and sorry we couldn't earn a better one. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

10/10 Excellent

Diego

Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/24
Thank you for your five-star rating. We look forward to being here for you on your next visit!

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It will be nice when finished, but right now it leaves a lot to be desired....
Stayed 3 nights in Sep 2023
Response from General Manager on 2023/10/24
Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Jason

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is undergoing major renovations and none of the advertised amenities were available, including Wi-Fi. This should be advertised up front before allowing people to book a room, rather than finding out when you go to check in and it’s too late to find an alternative place to stay. Also, charging $150 a night when none of the advertised amenities are available is shameful. Either close until the renovation is complete or tell people in advance and charge a fair price. The staff was incredibly helpful and gave me the option to cancel for a full refund. However, with it being Labor Day weekend, everything else around was booked. The room was clean but definitely in need of the overhaul. The air conditioner smelled terribly like mildew and was really noisy. If you’re thinking about staying here, I would definitely call them before booking to see what condition the property is in.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/10/24
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
There was NO notification that this facility was under a complete renovation. No amenities were offered or open. This included, a swimming, pool, fitness, gym, morning breakfast, the rooms smelt of dust and dirt. The air conditioners were filthy. The hairdryer actually blew up the next morning. Worst Hampton Inn I’ve ever stayed in and I’ve stayed in this one several times, but not being notified of the construction in order to allow me and my son or both asthmatic to change. Hotels was a joke we were unable to cancel because we went through hotels.com.
Stayed 2 nights in Aug 2023
Response from gm on 2023/9/6
Hello Nancy,I want to apologize; we understand renovations are not ideal and are a huge inconvenience to everyone. Unfortunately we are only able to control our own channels and i have made it a mission to notify Hampton guest of what state the hotel is in. If you look on our website you will see it informs you on our current state and down amenities.

2/10 Terrible

Jared

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
Building in shambles due to on-going constricting inside building. Should have advertised as being in midst of remodel.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/1
Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please know that we’re working hard to make sure each visit meets your expectations and our high standards.

6/10 Okay

Glen, Livingston

Traveled with family
Liked: Cleanliness, staff & service
Our room was clean, and the bathroom was clean. Hallways were clean, but this facility is under MAJOR remodeling. I mean, major. Pool is out of service. There was breakfast but it was all pre-cooked, pre-packed. It was not buffet because of the remodeling. We always bring our own food so that was not a big deal for us. The wifi was confusing and we could not log into it without a popup saying we might be charged $4.95. We didnt know if that was a daily rate, or what, so we didnt use it. Everything that was not under construction was neat and clean and our room was cool (100 temps outside). I feel like the staff were really working hard to make up for the modeling. They were always very generous if we needed extra washclothes, etc. Once renovations are done, we will definitely try them again. The staff were all very kind and helpful. If just adults are traveling, even with the remodeling going on, it would be an ok place to stay, but might be a little difficult for families with little kids with no pool, and construction equipment around a good portion of the outside of hotel. They did discount our room, without us even asking, which I thought was very nice of them. It's a quiet, safe location just a,minute or so from stores. Im not saying not to stay here, but just be aware of the remodeling.
Response from General Manager on 2023/9/1
I appreciate you taking the time to tell us about your experience at our hotel your satisfaction and continued trust in us are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

4/10 Poor

Verified traveler

careful - under construction
It was unclear when we made reservations that the facility is under construction. The room was fine. The wifi was not working. The lobby wasn't even accessible. Just unclear on hotels listing.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/1
Thanks for taking the time to write about your experiences at our hotel. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider us as your choice for lodging accommodation.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/1
Thank you so much for your ten-star rating. We look forward to being here for you on your next visit!

2/10 Terrible

Richard

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Under Renovations
The hotel is under MAJOR renovation. No Wifi, no pool, no gym, laughable breakfast. Shouldn't have come here. Hotel.com should have given us a heads up. Very disappointed in Hampton Inn and Hotel.com. There is a Holiday Inn Express a quarter mile down the road. Wish I had known that when we saw the place.
Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/7
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we are working hard to ensure the property is up to our valued guests' standards. Thank you for your patience as we try to do so as quickly and smoothly.

10/10 Excellent

Juanita, Greeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from General Manager on 2023/8/7
Thank you for your five-star rating. We look forward to being here for you on your next visit!

6/10 Okay

Annabell

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff was friendly
hotel under renovation, Staff was super friendly, but I was charged 3 different times for 3 different amounts, so annoying.
Stayed 2 nights in Jul 2023
Response from General Manager on 2023/8/7
Thank you kindly for your feedback. I have discussed your comments with my team, and we truly regret that we fell short of our service standards during your stay. We look forward to showing you that we are working hard to be here for you on your next visit.

2/10 Terrible

Tabitha

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel took money that should have never been taken from my bank account. Took every penny I had. When confronted the desk clerk acted as if he had no common sense. Manager would not answer the phone. I get money to get back to OKLAHOMA without getting my money back. I have yet to get my money back. Check my account again and they are continuing to charge my charge!! I did not even book my room through them.. I booked through a 3rd party so they should have never charged my card for nothing more than a deposit in which I did not get back either!! DO NOT STAY HERE.
Stayed 2 nights in Jul 2023
Response from GM on 2023/7/21
Hello, I reviewed your reservations and you prepaid thru expedia. Your reservations both were closed on July 16, there is no possible way we could charge your card with a closed reservation.Also the charges that may be reflecting on your bank account are incidentals, these are pending transactions that are not included in your pre payment with expedia. After reviewing your reservation's, only the virtual card was charged for room and tax I have emailed you both receipts that show your card has a zero balance, unfortunately if you'd like a statement with room and tax you'd have to contact expedia. I know third party bookings can be confusing however we did not charge you any additional fee. Pending incidentals taken 3-5 business days to fall off. We are sorry for the inconvenience this may have cause. I'll work with my team to ensure they can explain to you exactly what happen and improve for the future.

2/10 Terrible

Tabitha

Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/7
Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Not what we expected this time
Hotel is undergoing renovations. It would have been nice to know this at the time of booking. We arrived at the hotel just before 11 & were told that there was no wifi, no pool/hot tub, no breakfast (other than a bagged grab and go). The lady was nice as she asked if this was ok. At this point, there were not a lot of options. We have stayed at this location before and loved it. This time—not so much. The room is comfortable. Water could have been hotter. I would have just appreciated a heads up at the time of booking.
Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/7
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with our staff. Your feedback is very much appreciated.

2/10 Terrible

wesley

Stayed 2 nights in Jul 2023
Response from General Manager on 2023/8/7
Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/7
Thank you so much for the 10- Satr rating and thank you for choosing our hotel we look forward to being here for you on your next visit.

10/10 Excellent

Kate

Stayed 2 nights in Jun 2023
Response from General Manager on 2023/6/29
Thank you so much for your rating. We look forward to being here for you on your next visit!

8/10 Good

Tom

Stayed 2 nights in Jun 2023
Response from General Manager on 2023/8/7
Thank you for your rating and thank you choosing our hotel. We look forward to welcoming you here again!

2/10 Terrible

Dennis

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I arrived to the hotel at 1:10 am and it took until 2:00 am to get checked in and get the room key. The lady at the front desk was having problems making a room key. Not happy with the amount of time it took to get a key.
Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/29
I appreciate you taking the time to tell us about your experience at our hotel your satisfaction and continued trust in us are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Stan

Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/29
Thank you so much for your rating. We look forward to being here for you on your next visit!

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/29
Thanks for your rating and thank you for choosing our hotel. We look forward to being here for you on your next visit!

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/29
Thanks for your rating and thank you for choosing our hotel. We look forward to being here for you on your next visit!

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and smelled. I booked a king room with micro and frig and they said they didnt have king rooms set up like that. So i got a double bed. The room was used by beeople before us and they fried fish. What frustrated is hamption knew and still booked us in that room. The room.was also dirty. Food was terrible at breakfast.
Stayed 2 nights in Jun 2023
Response from General Manager on 2023/6/29
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very upset that there was nothing on Expedia saying the pool was under repair and has been for quite awhile. One purpure we picked this hotel was so the grandkids could come swimming. VERY disappointed.
Stayed 2 nights in Jun 2023
Response from General Manager on 2023/6/29
I appreciate you taking the time to tell us about your experience at our hotel your satisfaction and continued trust in us are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Front desk gentleman was welcoming and friendly. Night shift front desk gentleman was also friendly. Hotel was clean and comfortable. Easy to get to—close enough to restaurants and entertainment without all of the traffic noise that can interfere with sleep.
Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/29
Thank you very much for your comments regarding your stay at Hampton Inn & Suites Cleburne, Texas. It’s great to know that your stay with us was as enjoyable as we hoped it would be and I'm very pleased that the front desk agent was friendly and welcoming. We strive daily to ensure that all of our guests are well taken care of, and we never tire of hearing when we succeed! I’ll be sure to share your fantastic comments with our team, who take special pride in serving our guest. We’re looking forward to having you again as our guests!

10/10 Excellent

William

Stayed 1 night in May 2023
Response from General Manager on 2023/6/29
Thank you for your five-star rating. We look forward to being here for you on your next visit!

10/10 Excellent

Jeita

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome job crews
Stayed 3 nights in May 2023
Response from General Manager on 2023/6/29
Thank you so much for your review and thank you for choosing our hotel. Our team looks forward to providing you with exceptional service in the future.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Door would not shut, no fridge in room,, place was kind of beat up.
Stayed 2 nights in May 2023
Response from General Manager on 2023/6/29
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our operations. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service
A handicapped room should have a walk in shower. I couldn’t get in the tub!
Stayed 1 night in May 2023
Response from General Manager on 2023/6/29
Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Oswaldo

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a great experience for our group. Very accommodating and then there was things here and there that could've been better but minor.
Stayed 5 nights in May 2023
Response from General Manager on 2023/6/29
Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from General Manager on 2023/6/29
Thank you so much for the awesome rating and thank you for choosing our hotel. We look forward to being here for you on your next visit!

10/10 Excellent

Marcus

Stayed 1 night in May 2023
Response from General Manager on 2023/12/6
Thanks for the five star rating. We look forward to being here for you on your next visit!

6/10 Okay

Brandi

Stayed 2 nights in Apr 2023
Response from General Manager on 2023/6/29
Thank you for your rating, and sorry we couldn't earn a better one. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.