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Reviews of Motel 6 Chicopee, MA - Springfield

2 out of 5
Motel 6 Chicopee, MA - Springfield
36 Burnett Rd, Chicopee, MA

Reviews

6.0
Rating 10 - Excellent. 160 out of 866 reviews" "
Rating 8 - Good. 172 out of 866 reviews" "
Rating 6 - Okay. 198 out of 866 reviews" "
Rating 4 - Poor. 164 out of 866 reviews" "
Rating 2 - Terrible. 172 out of 866 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Danny, hillsborough

Disliked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Inside the room good. Outside property ehh.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/1
Hi Paul, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

2/10 Terrible

Claribeth

Traveled with family
Disliked: Cleanliness
the linens were not changed. they smelled like drool or ass I dnt know which one and there was a cup with cigarettes outside of the first room they were trying to give me
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Claribeth,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Jonathan

Stayed 1 night in Apr 2024

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a smoke free property. The description is incorrect. Upon check in I was asked if I wanted a smoking room. I requested non smoking and the room stank of cigarettes. Its ok for the price and a short stay.
Stayed 1 night in Apr 2024

10/10 Excellent

HYANCINTHE

Stayed 1 night in Apr 2024

10/10 Excellent

Adao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place nice and clean
Response from Nancy Y. on 2024/4/17
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Darlene Kim, Quincy

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/19
Hi Darlene, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

8/10 Good

Luka

Stayed 1 night in Mar 2024

4/10 Poor

ANA M

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had reserved a room with 2 queen size beds, there's no way those beds are queen. They are definitely full size, very uncomfortable bed, i spent 2 nights, the first morning I woke up, terrible back pain and my last morning was even worse and I had a 4hr trip to drive back home. The plumbing extremely noisy even my dog was getting scared. The floor in the room definitely had not been swept or mopped, very dirty. The staff was very nice though.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/3/6
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

WAYNE, EASTHAM

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Confirmed room service and then it was not cleaned. Hot water boiler was broken and not repaired by the following day before check out. Sketchy clientele
Response from Brand Experience Team on 2024/2/14
Hi Wayne,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Doug

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Take my advice, don't stay here
Your chain in the US could certainly take a lesson from your Canadian cousins! I have never had anything but a great stay in a Motel 6 in Canada while the exact opposite has to be said for any US Motel 6. Upon entering the room, the floor was flooded from the AC unit well out into the room. Hot water was almost non-existent and the shower did not work. There were black splotches on the floor which I thought were part of the floor design but they were actually dirt. I guess some hotel chains in the US use the Covid epidemic as an excuse to not change the bedding and linen now as that was not done during my 3 night stay. Never again!
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 2024/2/14
Hi DougAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 2024/2/7
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Ismail

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great, and I made the most out of my stay but the rooms were very very smelly in a way i cant describe. It came from the vents forcing me to turn them off but the smell still remained in the room. If the price was under $70 for a night I wouldn’t complain but what I paid for isn’t worth it at all. Shoutout to the staff though!!
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Ismail,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

John, Framingham

Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/2/7
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Desteny

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Desteny,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Tariq, brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Gary on 2024/1/14
Thanks for the review, Happy to Serve you.

10/10 Excellent

Desteny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from Gary on 2024/1/14
Thanks for your visit, Happy to Serve You.

10/10 Excellent

Desteny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its. Quiet no one bothers you
Stayed 1 night in Jan 2024
Response from Gary on 2024/1/14
Thanks for your Review, Happy to Serve You.

6/10 Okay

Richard

Disliked: Amenities
Floors were dirty and the room smelt of smoke. No tea/ coffee making facilities provided. Towels were very worn and did not do a great job of drying, had to go and buy a proper towel.
Stayed 16 nights in Dec 2023
Response from Nancy Y. on 2024/1/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Brenda

Traveled with pets
Liked: Cleanliness, staff & service
The layout of the building was good. Only 2floors.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Brenda,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Tariq, brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tariq, brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/26
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel like a safe area & the room was gross.
Stayed 3 nights in Nov 2023
Response from Nancy Y. on 2023/12/5
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Steven M

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater controls were broken. There were no tissues.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 2023/12/5
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
There is a fair amount of outside noise, however the motel was spotless and our room had new furniture so was worth the payoff to me compared to other hotels locally.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 2023/12/5
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

keith

Business traveler
Liked: Cleanliness
Needed more pillows, had only two so couldn’t prop up in bed easily to watch tv. Def budget hotel, but the room was clean and a good shower. Coffee/creamer in morning was blah.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 2023/11/29
Hi Keith,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, amenities
My overall stay was very good; the staff was very professional and the check it was very fast.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/29
Hi Steven,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice, spacious room. Comfortable bed, clean bathroom
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi Joseph,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here to be close to a horse event we were going to. This motel had great pricing and was very convenient for us. It’s right next to McDonald’s and a diner so that made it easy for us to grab food prior to the event.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi Jenna,Thank you for taking time to share your review with us. We're happy to hear the stay was great and we hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gave my non smoking reservation away, had smelly smoking room. Bathroom dirty, towels dirty, shower handle came off during shower. Mattress lop sided. Door lock missing, no lock. Woken all night with tv’s people up at 3 am, blasting music outside at 446am. Will not return.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi Traveler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

4/10 Poor

Sandra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisy area. Discoloration on shower curtain (mold or hard water???). Interior lock broken.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi Elizabeth,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Kemontre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine no complaints
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi Kemontre,Thank you for the perfect rating!!Lilith#Team6

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not end up staying because the room was disgusting- what appeared to be bodily fluids and pubic hairs on the pillow.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/21
Hi TravelerAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

8/10 Good

Dale

Stayed 1 night in Nov 2023

10/10 Excellent

Dianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/11/21
Hi Dianna,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Franklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
Good services in general, some of the rooms needs updates. Bad thing, the smell of weed!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/15
Hi Franklyn, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Miguel

Liked: Cleanliness
It was good enough for a single night stay. For some reason, the address of the motel on my itinerary didn't match the actual address of the motel. That was the only inconvenience I had.
Response from Brand Experience Team on 2023/11/15
Hi MiguelThank you for the positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

Arlene

Liked: Cleanliness, staff & service
Obviously, it's great that they are pet friendly, but all the grassy areas across from the room said, "No dog pee or poop". I wasn't shown where it was and as a female, I wasn't about to go searching in the dark.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/15
Hi Arlene,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Nate

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Affordable and close to the highway
This motel was pretty inexpensive and close to the highway which was perfect for what I needed. There was a squashed cockroach on the floor when I checked in. I suppose it's great that someone tried to take care of it but didn't follow through by getting rid of the cockroach when they flattened it. The bed was clean and relatively comfortable. The bathroom was also clean. I wish they had an ironing board like other motels. I would probably stay here again.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 2023/11/8
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was disgusting the AC you cannot even see the Numbers in the words the bathroom was clogged horrible
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi Adrian,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fine stay. Nothing fancy but clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi JosephThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

Paula

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we reported to the night manager that our heater was leaking water on the floor, he simply put towels on top of the leak vs changing our room. When we informed him that the toilet didn't flush completely and we were worried about the high water level and fear of it overflowing he didn't even look at it. The shower floorj was dirty and we didn't shower since we didn't have shower shoes with us.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi Paula,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was much better than I expected. It was a pretty quiet area and the rooms were a great price and very clean. Could have used more towels and pillows in the room.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi MarieThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6