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Palmer House a Hilton Hotel

4.0 star property
Historic Chicago hotel in Downtown Chicago with full-service spa

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May 2024

Palmer House a Hilton Hotel

Photo gallery for Palmer House a Hilton Hotel

Meeting facility
Indoor pool
Point of interest
Premium bedding, pillowtop beds, minibar, in-room safe
Lobby

Overview of Palmer House a Hilton Hotel

8.0

Very Good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Parking available
  • Pet friendly

Explore the area

17 E Monroe St, Chicago, IL, 60603
  • Popular LocationState Street1 min walk
  • Popular LocationOgilvie Transportation Center15 min walk
  • Popular LocationChicago Union Station16 min walk
  • Popular LocationChicago McCormick Place Station10 min drive
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Room options

Deluxe Room, 1 King Bed

  • 10 Ping (33 square meters)
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 28.10 Ping (93 square meters)
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, 2 Bathrooms

  • 8 Ping (26 square meters)
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 7 Ping (23 square meters)
  • Sleeps 4
  • 2 Double Beds

Room, 1 Double Bed, Non Smoking

  • 4.22 Ping (14 square meters)
  • Sleeps 2
  • 1 Double Bed

Deluxe Room, 2 Double Beds

  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Double Beds

Premium Room - 2 Double Beds

  • 7 Ping (23 square meters)
  • Sleeps 4
  • 2 Double Beds

Premium Room - 1 King Bed

  • 7 Ping (23 square meters)
  • Sleeps 2
  • 1 King Bed

Premium 2 Double Mobility Accessible (Tub)

  • 7 Ping (23 square meters)
  • Sleeps 4
  • 2 Double Beds

Suite, Accessible, Non Smoking (Roll-in Shower)

  • 28.1 Ping (93 square meters)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

  • 5.62 Ping (19 square meters)
  • Sleeps 4
  • 2 Double Beds

Room, Non Smoking (Roll-in Shower)

  • 5.76 Ping (19 square meters)
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 28.1 Ping (93 square meters)
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Multiple Beds, Non Smoking

  • 28.1 Ping (93 square meters)
  • Sleeps 8
  • 3 King Beds

Deluxe Room -1 King Bed

  • 7.73 Ping (26 square meters)
  • Sleeps 2
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking

  • 28.1 Ping (93 square meters)
  • Sleeps 4
  • 2 Double Beds

Deluxe Room - 1 King Bed

  • 8.43 Ping (28 square meters)
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking

  • 6 Ping (20 square meters)
  • Sleeps 2
  • 1 King Bed

Premium 2 Bed 2 Bath - 1 Room

  • 8 Ping (26 square meters)
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Non Smoking (Roll-in Shower)

  • 5.62 Ping (19 square meters)
  • Sleeps 2
  • 1 King Bed

Room, Accessible, Bathtub

  • 5.62 Ping (19 square meters)
  • Sleeps 2
  • 1 King Bed

Room, Accessible, Non Smoking (Roll-in Shower)

  • 5.62 Ping (19 square meters)
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 6 Ping (20 square meters)
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

  • 5.62 Ping (19 square meters)
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Chicago

Palmer House a Hilton Hotel is located in Downtown Chicago, a neighborhood in Chicago, and is in the entertainment district and near the beach. Art Institute of Chicago and Chicago Theatre are cultural highlights, and some of the area's notable landmarks include Willis Tower and John Hancock Center. Looking to enjoy an event or a game while in town? See what's going on at McCormick Place. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • Millennium Park - 3 min walk
  • Art Institute of Chicago - 5 min walk
  • Chicago Theatre - 8 min walk
  • Willis Tower - 11 min walk
  • Navy Pier - 4 min drive

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • Miller's Pub - 1 min walk
  • University Club of Chicago - 2 min walk
  • Pizano's Pizza & Pasta - 3 min walk
  • Starbucks - 3 min walk
  • McDonald's - 3 min walk

About this property

Palmer House a Hilton Hotel

Historic hotel near Millennium Park
Located close to Art Institute of Chicago and Chicago Theatre, Palmer House a Hilton Hotel provides shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. Indulge in hydrotherapy, a facial, and a body wrap at The Spa at PH, the onsite spa. The onsite restaurant, Lockwood Lobby Bar, features American cuisine and happy hour. Guests can also expect to find a bar, a 24-hour health club and a business center.
You'll also find perks like:
  • An indoor pool
  • Limo/town car service, breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, massage treatment rooms, and 77 meeting rooms
  • Guest reviews speak well of the breakfast, helpful staff, and overall condition
Room features
All 1641 rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like desk chairs and air conditioning. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 37-inch TVs with premium channels
  • Video-game consoles, daily housekeeping, and desks

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered self parking on site (USD 54 per night; includes in/out privileges)
  • Covered valet parking on site (USD 78 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM–11:00 AM on weekdays and 6:30 AM–noon on weekends; USD 15–30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Burger Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business center
  • Conference center (130,000 square feet of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Built in 1873
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15–30 per person
  • Covered self parking fee: USD 54 per night (in/out privileges)
  • Covered valet parking fee: USD 78 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

Does Palmer House a Hilton Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 5:30 AM–9:00 PM.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of 2024/3/19, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on 2024/3/25 start from NT$4,570, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmer House a Hilton Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Palmer House a Hilton Hotel?

Self parking is available for USD 54 per night. Valet parking is available for USD 78 per night.

What time is check-in at Palmer House a Hilton Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Palmer House a Hilton Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Palmer House a Hilton Hotel located?

Located in Downtown Chicago, this spa hotel is within a 5-minute walk of Millennium Park and Art Institute of Chicago. Chicago Theatre and Willis Tower are also within 15 minutes. Monroe Station (Red Line) is only a 2-minute walk and Monroe Station (Blue Line) is 2 minutes.

Palmer House a Hilton Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 562 out of 1135 reviews" "
Rating 8 - Good. 233 out of 1135 reviews" "
Rating 6 - Okay. 162 out of 1135 reviews" "
Rating 4 - Poor. 101 out of 1135 reviews" "
Rating 2 - Terrible. 77 out of 1135 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

david, Benton Harbor

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
dirty clothes under bed from someones previous stay thick dust all around room woke up take shower an had huge bugs in there
Stayed 1 night in Mar 2024

2/10 Terrible

Brooke

Business traveler
Disliked: Cleanliness, staff & service, amenities
Check in time was 3pm, we got there at 5pm and we still didn’t have a room. Check in line took about an hour to get through to end up still not having a room. We finally got a text that our room was ready at 610pm. We got woken up at 2am with a full on party in the hall. Super disappointed with our stay
Stayed 1 night in Mar 2024

10/10 Excellent

Shantheis

Liked: Cleanliness
Overall good
Stayed 2 nights in Mar 2024

4/10 Poor

Kamieo, Elizabeth City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took over 45 minutes. When I got to the desk I was told my room was not ready despite being there over 1 hour after check in
Stayed 1 night in Mar 2024

2/10 Terrible

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with the stay overall however what I did not like was I was surprised by a $25 fee I was charged at the hotel. I actually complained about it and they referred me to my email from Expedia and sure enough it was there however it was not clear to me when I booked, I feel hidden in the fine print. They do use it as a credit, but I checked in late so never able to use the credit. I felt slighted by this. It should be made Clearer at booking I feel. Whether you did or did not make it clear I was surprised so it was not clear enough and made of a bad experience for me overall with the hotel and Expedia.
Stayed 1 night in Feb 2024

6/10 Okay

Ketoura

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Staff is incredibly helpful and incredibly polite/ professional. Would recommend to everyone visiting Chicago.
Stayed 1 night in Mar 2024

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the setup of the room. It was a smaller room and because of that the furniture placement was odd. Additionally, the bathroom was small with no fan and only a ligjt in the mirror. I have stayed at the palmer house hotel many times in the past and alway had better accommodations. The hotel itself is great. It is in a good location and the staff is very friendly and helpful. I would recommend the hotel to other, but not room 9 263.
Stayed 3 nights in Mar 2024

10/10 Excellent

Timothy A

Liked: Cleanliness
Stayed 5 nights in Dec 2023