While the room was fairly spacious, the overall service was lacking. Our room was not ready at check-in time. The bed had no fitted sheet, and our room was not cleaned the first day. When we inquired about this, the staff promised the room would be cleaned the next day - which it was not. She was also not particularly concerned about the lack of fitted sheet, even though it made the bed a constant mess and difficult to deal with during the night. Next time, we will try to find different accommodations.
Robert
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Cassandra
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Chromecast didnt work. Bathroom small and dated but water pressure was excellent. Enjoyed my stay.
Cassandra
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Kirsten,Chicago
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great location, comfortable bed, and spacious room. My only suggestion is to add some updates to the room such as usb outlets. Otherwise we had a great stay.
Kirsten
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Gavin
家庭旅遊
2025 年 7 月 16 日
喜歡:整潔度和住宿環境和硬體
Nice property. Showed its age a little, but nice overall.
Gavin
於 2025 年 7 月住了 3 晚
6/10 一般般
Janell
親子旅遊
2025 年 7 月 15 日
不喜歡:設施服務
Dirty property, no bottom sheet on our bed. The Staff seamed annoyed and I ordered a salad that came with visible dirt all over. Definitely not worth staying here.
Janell
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Asma
團體旅遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Centrally situated, beautiful clean rooms with fantastic view!!!
Asma
於 2025 年 7 月住了 2 晚
6/10 一般般
Brandi
家庭旅遊, 親子旅遊
2025 年 7 月 12 日
喜歡:整潔度
Overall the stay was fine. The customer service was was good. The staff was polite and accommodating. The facility needs some updates. I noticed our bathroom was outdated more than anything and the pool area needs some updating. The hot tub is fully out of commission but the heated pool was nice. Breakfast is an additional fee so we did not try the restaurant. It’s in a nice area overall so safety did not feel an issue.
Brandi
於 2025 年 7 月住了 2 晚
4/10 不太好
Jennifer
家庭旅遊
2025 年 7 月 11 日
不喜歡:整潔度和設施服務
The mattress was very old and uncomfortable. The pull out coach very old with no bedding. It took us 45 minutes to get a blanket and even then they brought no sheets or pillow. There was no good coffee in the morning and no shops nearby. The freeway was very loud all night. Bad experience overall. Front desk guy was nice
Jennifer
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Mushir
2025 年 7 月 10 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Mushir
於 2025 年 7 月住了 1 晚
6/10 一般般
Tim
2025 年 7 月 7 日
My (room 723) toilet ran and the shower drain was backed up!
Tim
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Sukhwinder
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great
Sukhwinder
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Emily,Dubuque
團體旅遊
2025 年 7 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No real complaints, this is a clean friendly hotel. Quite a busy place, but no noise on our floor. Still waiting for my $50 to come back on my card that was a temporary charge.
Emily
於 2025 年 6 月住了 1 晚
6/10 一般般
Ryan
2025 年 7 月 1 日
喜歡:整潔度
不喜歡:住宿環境和硬體
Mediocre hotel in a decent location for Naperville/Lisle. Elevators are really busy and took a long time to get you between floors due to constantly being in use. You can hear the highway traffic in your room. AC has trouble keeping up with heat during the summer.
Ryan
於 2025 年 6 月住了 2 晚
10/10 有夠讚
belen
2025 年 6 月 29 日
喜歡:整潔度和住宿環境和硬體
belen
於 2025 年 6 月住了 2 晚
10/10 有夠讚
CURTIS
家庭旅遊
2025 年 6 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good experience.
CURTIS
於 2025 年 6 月住了 1 晚
6/10 一般般
Omar
2025 年 6 月 29 日
Omar
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Shalonda
2025 年 6 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the hotel
Shalonda
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jazmine
2025 年 6 月 28 日
Jazmine
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Sefany
2025 年 6 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Sefany
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jennifer
2025 年 6 月 26 日
Jennifer
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Leanora
2025 年 6 月 26 日
Leanora
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Kimberly A
商務旅客
2025 年 6 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are so comfortable. Full living area with sofa and chair with a separated bed area.
Kimberly A
於 2025 年 6 月住了 1 晚
4/10 不太好
Lisa
2025 年 6 月 23 日
The hotel bathrooms are run down and the air conditioning was out
Lisa
於 2025 年 6 月住了 2 晚
6/10 一般般
Natasha,Chicago
家庭旅遊, 親子旅遊
2025 年 6 月 23 日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
This has been our worst experience ever, not only at a Hyatt, but at any hotel we’ve ever visited.
From check in being at 3pm and not getting a room until after 7pm. To then get the double room with double beds that seem to be twin size. And on top of that it’s Hot in every room, and I have 3 rooms with AC on as low as it would go(60) and it still reads 78 in one 76 in the other two. Went up to Walmart to buy 3 fans and it still doesn’t cool the room.
I’m up at 4:30 in the morning due to how uncomfortable it feels in my room. We have went out to our cars just to get some relief at times. Someone really needs to get on top of this problem seeing that this is just the beginning of the summer season.