Breakfast, lunch, dinner served; Thai cuisine
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Reviews of Ratana Hotel

3.5 out of 5
Ratana Hotel
3/5 2, Mueng Charoenprathet Road, Chiang Mai, Thailand

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 72 reviews" "
Rating 8 - Good. 37 out of 72 reviews" "
Rating 6 - Okay. 9 out of 72 reviews" "
Rating 4 - Poor. 8 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

G

Liked: Cleanliness, property conditions & facilities
Stayed in Better, Stayed in worse.
A quite new hotel located near the river and walking distance to Galare Night Market and Thapae road. The room is decent for its star rating. Breakfast was not available due to lack of guests because of Covid 19 disruptions. There is car space available, No lift for the elderly and disabled. No frills well priced hotel. Nice pool. Will consider staying again because of location.
Stayed 1 night in Sep 2020
Response from Care on 2020/9/18
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests. We look forward to welcoming you back to our hotel in your next trip.

10/10 Excellent

Chrissy, Chiang Mai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean. Staff are friendly and helpful.
Stayed 1 night in Feb 2020
Response from Saowarak on 2020/2/6
Dear Ms. Chrissy, We very much appreciate your comments regarding your stay at Ratana Hotel. We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Saowarak on 2020/1/22
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ratana Hotel. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Labbaci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can recommend the ratana hotel
Very good location, very close to night market and old Town . Acceptable breakfast, but have to tell time to time to fill up the empty serving plates. I truly enjoy my stay at this hotel and will recommend it
Stayed 4 nights in Nov 2019
Response from Saowarak on 2019/12/6
Dear Ms. Labbaci, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are glad to hear that you enjoyed a comfortable stay with us. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests. We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills decent hotel
Decent budget hotel. Small pool that never looked used. lol. Felt more 3/5 stars than 3.5/5. Paid $40 a night when in retrospect was average maybe expensive for small room but it was right before Loy Krathong. Very close to central area of city so could walk places. Super close to a “night market” open food court area. Also close to the gay strip and red light district. Closest good food is an Islamic Khao Soi place and then open air food court at night. Chiang Mai has no taxis unlike Bangkok but has Grab. Grabs take 7 mins but most people take Tuk Tuks since the main downtown is fairly small. You must, you must negotiate as they always start with a double the price rate.
Stayed 3 nights in Nov 2019
Response from Saowarak on 2019/11/15
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations in some points. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests. We look forward to having an opportunity to better serve you in the near future.

6/10 Okay

Anonymous

Traveled with family
Liked: Cleanliness, staff & service
The hotel staff informed us that there were renovation work but was not informed of no electricity during our stay.
Stayed 3 nights in Sep 2019
Response from Saowarak on 2019/10/3
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We apologize for any inconvenience that you encountered during your stay. Please rest assured that we are taking the appropriate to address the problem and prevent future occurrence. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests. We look forward to having an opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was speedy,pleasant, professional and friendly..
Stayed 1 night in Sep 2019
Response from Saowarak on 2019/9/12
Dear Valued Guest, Thank you for taking your time to provide us with your valuable feedback relating to your stay with us. We are glad to hear that you enjoyed a comfortable stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities, room comfort
No elevator, only stairs
There are no elevator, only stairs and I was on the top floor. The room was very average even though they said they gave me the best room. No hot water for showers and was also on a very busy street and traffic noise was loud. Breakfast was acceptable. Was walking distance to most of markets and restaurants
Stayed 2 nights in Aug 2019
Response from Saowarak on 2019/8/15
Dear Mr. Chris, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations. We would like to inform you that we are now installing a elevator. It will be finished in the end of September. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests. We are looking forward to having an opportunity to better serve you in the near future.

8/10 Good

Josiah, Sacramento

Liked: Cleanliness, staff & service
Good value for the price
For the price that was offered for my 2 night stay, it was a great deal. It is just a five-minute walk from the Night Bazaar and 10-15 mins from the old city. There was a bit of construction going on inside the hotel, so it was a little noisy. If you are looking for a place to keep your things and rest because you will be out all day, this is the perfect place.
Stayed 2 nights in Aug 2019
Response from Saowarak on 2019/8/15
Dear Mr. Josiah, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are so glad to hear that you enjoyed our accommodation. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jul 2019
Response from Saowarak on 2019/7/18
Dear Valued Guest, Thank you for taking the time to tell us about your experience during stay with us. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

8/10 Good

Ozzie

Liked: Cleanliness, room comfort
Quiet, safe area close to night market. Older hotel but rooms are nicely renowned. Could use some floor tile replacements in room. Nice shower. Breakfast buffet to expensive.
Stayed 4 nights in May 2019
Response from Saowarak on 2019/5/13
Dear Mr. Ozzie, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations in some points. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
room wifi on & off
Stayed 3 nights in Apr 2019
Response from Saowarak on 2019/4/8
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good location
The location of hotel is good with easy short walk to night bazzar or riverside. Room and bathroim suze is quite ok. The bed is comfortable and breakfast, though is limited in choices, the Thai dish daily is tasty. However cleaning daily is not satisfactory. The bath mat was dirty even on 1st day and did not seem to be changed. There is no lift in the premises. So living on ground floor was easier for elderly but felt insecure as there are entries into G/F rooms from the side street without passing through the lobby, though there may be a security guard from time to time around there. Overall not a bad hotel if more attention paid to cleanness.
Stayed 3 nights in Feb 2019
Response from Saowarak on 2019/3/6
Dear Valued Guest, Thank you for taking the time to tell us about your experience. We are sincerely concerned and apologize that we fell short on your expectations in some points. Your feedback is very valuable to us. Please rest assured that we are taking the appropriate to address the problem and prevent future occurrence. We look forward to having an opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to muslim food shop.
Stayed 5 nights in Jan 2019
Response from Care on 2019/2/8
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ratana Hotel, Chiangmai. We are glad to hear that you enjoyed our accommodation. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the muslim food.
Stayed 5 nights in Jan 2019
Response from Saowarak on 2019/4/1
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ratana Hotel, Chiangmai. We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were cockroaches in bathroom and hair on bed.
Stayed 4 nights in Jan 2019
Response from Care on 2019/1/7
Dear Ms. Lauren, Thank you for taking the time to tell us about your experience. We are sincerely concerned and apologize for the problems that you encountered during your last stay. Please rest assured that we are taking the appropriate measures to address the issues and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping. Large and comfortable rooms.
Stayed 1 night in Dec 2018
Response from Care on 2019/1/2
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ratana Hotel, Chiangmai. We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Thomas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
A good budget accommodation with a nice breakfast included. We choose the cheapest room so the windows opened into a light well with no view, but fine for us. Quiet, clean and comfortable is all that matters when booking a budget stay.
Stayed 1 night in Dec 2018
Response from Saowarak on 2018/12/11
Dear Mr. Thomas, We very much appreciate your comments regarding your stay at Ratana Hotel, Chiangmai. We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good clean mid size hotel
This is a mid size hotel with modern, comfortable, clean rooms, located near the night bazaar, the old town and the night life... Breakfast buffet is ok if you need to leave early for a trip somewhere. Staff is kind and great you with a smile. I really enjoyed my stay... Would come back again...
Stayed 2 nights in Nov 2018
Response from Saowarak on 2018/11/6
Dear Mr. Alexandre, We very much appreciate your comments regarding your stay at Ratana Hotel. We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Khan, Bangkok

Liked: Cleanliness, property conditions & facilities
Good incompare to price. Room could be bit big. Great location!
Stayed 1 night in Nov 2018
Response from Saowarak on 2018/11/5
Dear Mr. Khan, Thank you for taking the time to tell us about valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations. Your helpful comments are much appreciated and help us continuously improve standard services offered to all our guests.

6/10 Okay

Hannah, New York

Liked: Cleanliness
Disliked: Staff & service
Staff were not friendly, and don’t speak English. I had to use google translate to ask them simple things. Some of them were not mean, just not friendly and some were rude. Room is small but clean. Theres no elevator and 3 floors, the cheapest rooms are on the 3rd floor. The WiFi was pretty good most of the time and there is a safe in the rooms. Mine was broken and would not stop beeping for 10 minutes until someone came up to fix it. Breakfast is pretty much toast and eggs, there are not many options so I wouldn’t recommend getting breakfast here. The pool is small but probably good just to cool down. All in all, it’s not bad for the price. I stayed in the empress right before and this was a huge downgrade. But if you’re looking for a clean cheap place and are not expecting anything more than a bed to sleep in then this is ok.
Stayed 3 nights in Oct 2018
Response from Saowarak on 2018/11/2
Dear Ms. Hannah, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We apologize for any inconvenience that you encountered during your stay. We will be looking into each point for improving standard services. We look forward to having an opportunity to serve you again.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would book again
The bathroom was small but very large and comfortable bed with good tv etc..
Stayed 1 night in Sep 2018
Response from Care on 2018/10/4
Dear Mr. Daniel, Thank you for choosing stay with our hotel and taking the time to provide us your valuable feedback. We are happy to hear that you enjoyed our accommodation. Your helpful comments are much appreciated and help us continuously improve standard services. We are looking forward to welcoming you back in the near future.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Budget hotel not far from night bazaar
A budget hotel not far from the night bazaar and several restaurants and bars. Hotel was worth the price (low season) and the staff was always helpful. My only complaint is they always cut breakfast off early, either turned off the warmers or ran out of food and didn’t replenish. Defeats the purpose of paying extra to have breakfast included.
Stayed 6 nights in Sep 2018
Response from Care on 2018/9/25
Dear Mr. Scott, Thank you for taking your time to provide your valuable feedback relating to your stay with us. Your helpful comments are much appreciated and help us improve standard services offered to all our guests.

10/10 Excellent

Parvez, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Care on 2018/9/24
Dear Mr. Parvez, Thank you for taking your time to provide your valuable feedback relating to your stay with us. Your helpful comments are much appreciated and help us continuously improve standard services offered to all our guests. We are looking forward to having an opportunity to better serve you in the near future.

8/10 Good

NomadLady, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Budget Hotel
I stayed here for 5 nights. I got an excellent price with buffet breakfast included which the food was pretty good!. My room was very clean with all the necessary mod cons. This hotel also had a descent pool with an outdoor shower, which no one seemed to use. The place was so clean, that when I walked down the titled hall way with no shoes on, there was no dirt on my feet! Nice and close walking distance to Night Bazaar markets. The bed is extremely firm! Rock hard really. Like sleeping on concrete on top of 2 inches of a foam mattress. The staff could be a bit more friendly though, especially the security guard. I always felt like he was giving me filthy looks. And some staff members wouldn't even acknowledge me and would just avoid eye contact, which made me feel uncomfortable at times. The hotel quoted me 350 baht for collection from the airport. A Grab or red taxi would have costed me 175 baht. One day I asked reception to call me a cab, she kept telling me to sit down, like a dog giving me commands, which I did not appreciate. Then she was scrolling trough her phone for phone numbers of people they know to drive me. Thats when I realised, that they call their friends to charge us foreigners more to drive us in their own personal car! I was far from impressed when I saw this and figured it out! In Thailand they have Grab which is our version of Uber. This was the cheapest way around in Thailand. Beside this, everything else was great and I would highly recommend.
Stayed 5 nights in Sep 2018
Response from Care on 2018/9/25
Dear Valued Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer and your feedback is very valuable to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Adi

Liked: Cleanliness
Disliked: Staff & service
תקראו עד הסוף
בכללי החדר נראה סבבה ומטייטה גדולה וטובה אבל אין מעלית וצריך לעלות לבד עם המזוודות. בנוסף לחדר אין נוף לכלום וגם לא אוויר כי החלון נפתח למסדרון סגור ומולו חדר נוסף. לא אכלנו במלון והבריכה לא הכי שימושית. נמצא כ5 דק מהמרכז אבל קרוב למסגד ואזור של ערבים. כספת מאוד קטנה לא ניתן להכניס מיני לפטופ. שברנו בטעות כוס פשוטה וחייבו אותנו ביציאה ב150 באט שווי ל15 שח על הכוס. מחיר יקר מאוד ביחס לתאילנד וגם חוצפה לבקש אחרי ששיהנו במלון 4 לילות.בקיצור לא נחזור בגלל הקטע שעשו עם הכוס. ממש לא שירותי ולא לעניין. עלות ללילה כ590 באט לא בעונה.
Stayed 3 nights in Sep 2018
Response from Care on 2018/9/19
מר עדי היקר, אנו מודים לך על שהקדשת מזמנך לספק משוב חשוב לגבי השהות שלך איתנו. אנו מתנצלים בכנות כי הניסיון שלך לא עמד בציפיות שלך. ההערות המועילות שלך מוערכות רבות ומסייעות לנו לשפר באופן שוטף את השירותים הסטנדרטיים המוצעים לכל האורחים שלנו.

8/10 Good

Adi

very good for this price
its very good for the price and most of the day we travel outside its only for sleep and take a shower. Cons: No view, no elevator to rooms but there is a total of up to 2 floors and no refrigerator, very small safe, can not insert a small computer. \ Advantages: A really huge and comfortable bed, a very clean room and looks good with all the basic things you need. There is a nice pool and there is always a guard and someone at reception to talk to. They do not always know how to help but are very trying. Close to 3 minutes from the night market. In short it highly recommends because of the price.
Stayed 2 nights in Sep 2018
Response from Care on 2018/9/12
Dear Ms. Adi, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations. Your helpful comments are much appreciated and help us continuously improve standard services offered to all our guests. We are looking forward to having an opportunity to better serve you in the near future.

10/10 Excellent

Rehman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Really lovely stay. All reviews I have read are quite negative but don't understand how. Really nice hotel with lovely clean room. About 2 minute walk to the night bizarre.
Stayed 2 nights in Jul 2018
Response from Care on 2018/7/30
Dear Mr. Rehman, Thank you so much for taking time to provide us your valuable feedback. We keep continuing to maintain our high standard services for guest satisfactions. Thank you for staying with us. We are looking forward to welcoming you next visit.

8/10 Good

Mohd Yusniali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here because my friend asked for a more budget friendly place to stay. The first night my shower leaked a quarter inch of water on the floor. So bad that they moved me across the hall. I went from a king to a single bed. The shower in the second room had black mold all over the room. The pool was drained and full of junk. Did not like the provided breakfast. I would not stay here again.
Stayed 6 nights in Jan 2018

6/10 Okay

Alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very well located, just 1 block from the night bazaar and a few blocks from thapae gate and the old town. The rooms are clean and comfortable, no fridge though. I would be remiss if I didn't mention what seems to me as a lack of security with the way they let all the room keys in a basket on the front desk often left unattended and guests pick their own key out of the basket. So everybody has access to your room key while you are away... I did mention it, but nothing was done to correct the situation. You be the judge. And the breakfast is somewhat regular.
Stayed 5 nights in Jan 2018

6/10 Okay

William George

Liked: Cleanliness, property conditions & facilities, room comfort
A few complaints
A few complaints. Breakfast, quoted at Bht 100 on the site, was Bht 250 and mainly Thai style. Only fried eggs and toast, and cereal available. There is a much better place over the road. Parking is a problem as the hotel has very limited spaces. We were told to park on the main road opposite. Fine for Sunday morning, but got clamped on Monday, BBht 400 fine with a bus trip to the police station. The staff did not warn us of this, or that there was a car park next door at Bht 20 a day. There was no fridge in the room, although the site did not say that there was, so OK. Bed and linen were clean and comfortable but they will not service your room unless you put the sticker hanging on your door. It was OK for the price.
Stayed 3 nights in Jan 2018

8/10 Good

Elena

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Saowarak on 2020/3/9
Dear Valued Guest, We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Быстрое заселение,нормальный завтрак,
Stayed 2 nights in Feb 2020
Response from Saowarak on 2020/3/20
Уважаемая г-жа Елена, Спасибо, что нашли время, чтобы предоставить нам ценный отзыв, касающийся вашего пребывания у нас. Ваши полезные комментарии высоко ценятся и помогают нам постоянно улучшать стандарт услуг и услуг, предлагаемых всем нашим гостям. Мы с нетерпением ждем возможности приветствовать Вас в нашем отеле в ближайшем будущем.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Preis-Leistungs Verhältnis!
Stayed 4 nights in Feb 2020
Response from Saowarak on 2020/2/25
Sehr geehrter geschätzter Gast, Wir freuen uns sehr über Ihre Kommentare zu Ihrem Aufenthalt im Ratana Hotel. Wir freuen uns zu hören, dass Sie einen angenehmen Aufenthalt bei uns genossen haben. Unser Hotel möchte ein wirklich einzigartiges Erlebnis bieten und wir freuen uns, dass wir Ihre Erwartungen übertreffen konnten. Dieses Feedback wird all unseren Mitarbeitern Mut machen, da wir uns bemühen, die Qualität unserer Einrichtungen und Dienstleistungen kontinuierlich zu verbessern. Nochmals vielen Dank für Ihre Erfahrungen und wir hoffen, dass Ihr nächster Besuch genauso angenehm sein wird wie der vorherige.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Saowarak on 2020/2/4
Dear Valued Guest, Thank you for taking your time to provide us with your valuable feedback relating to your stay with us. We are glad to hear that you enjoyed a comfortable stay with us. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel à l'accueil est d'une gentillesse, la restauration du matin aussi, aux petits soins avec leurs clients.
Stayed 3 nights in Jan 2020
Response from Saowarak on 2020/1/13
Cher M. Hubert, Nous apprécions beaucoup vos commentaires concernant votre séjour à l'hôtel Ratana. Vos commentaires utiles sont très appréciés et nous aident à améliorer continuellement le niveau des installations et des services offerts à tous nos clients.

8/10 Good

mira

Stayed 1 night in Dec 2019

4/10 Poor

Helen

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
浴室花灑間漏水，水不夠暖。冷氣機滴水。泳池超細。前台員工態度差，房間沒有衣架，問前台，很不高興，話只可比2个。餐廳員工總是黑口黑面，又惡。
Stayed 7 nights in Nov 2019
Response from Saowarak on 2019/11/25
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations. We assure you that we will be looking into each point that you have made. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests. It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Saowarak on 2019/11/13
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Saowarak on 2019/11/13
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Ratana Hotel, Chiangmai. Your feedback will serve as an encouragement to all of our staff to continuously improve the quality of our facilities and services.

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. Good quality, very near shopping market
Stayed 4 nights in Nov 2019
Response from Saowarak on 2019/11/7
Dear Mr. Henry, Thank you for taking your time to provide us with your valuable feedback relating to your stay with us. We are glad to hear that you enjoyed a comfortable stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
冷蔵庫、ないのはタイでは初めて
Stayed 1 night in Oct 2019
Response from Care on 2019/11/1
Dear Valued Guest, Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations. We assure you that we will be looking into each point that you have made. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパよし、リピートあり。
コスパはいいです、予想以上によい部屋でした。 周辺は割りと静かで、ナイトバザールへは徒歩3分、チェンマイ駅まで歩いても20分かかりません。 ペットボトルの水2本と、インスタントコーヒーがサービスにあります。 部屋は最も安い価格帯の部屋でも広くて、快適でした。 シャワーも水温、水圧問題なし。ただ、カプセルみたいなシャワー室から水が漏れて、 洗面やトイレに行くときに足が濡れることが難点でした。 ドライヤーもあり、助かりました。 スタッフも親切で、荷物あずかりも喜んで対応してくれました。 入ってはないですが、小さなプールもあります。 それなりに清潔感のある感じです。 次にチェンマイにいくとしても候補に入れます。
Stayed 1 night in Oct 2019
Response from Saowarak on 2019/11/4
Thank you for taking your time to provide your valuable feedback relating to your stay with us. We are sincerely apologized that your experience did not meet your expectations in some points. Please rest assured that we are taking the appropriate to address the problem and prevent future occurrence. Your helpful comments are much appreciated and help us continuously improve standard of facilities and services offered to all our guests.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Saowarak on 2019/10/29
Thank you for taking your time to provide us with your valuable feedback relating to your stay with us. We are glad to hear that you enjoyed a comfortable stay with us. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ナイトバザールからも近く、清潔で静かで快適でした。
Stayed 2 nights in Oct 2019
Response from Saowarak on 2019/11/5
Thank you for taking your time to provide us with your valuable feedback relating to your stay with us. We are glad to hear that you enjoyed a comfortable stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Juste pour dormir...
Hôtel de bonne facture. Les meubles et les installations sont correctes et en bon état. Toutefois, l'hôtel était en travaux, de 9/10h du matin jusqu'en fin d'après midi et cela 7/7 jours. Le personnel de l'hôtel n'est pas très souriant, c'est dommage. Beaucoup de chambres donnent dans la cour intérieure qui est étroite et couverte. Vous ne verrez pas le soleil de votre séjour. La propreté est peut être mitigée car je me suis retrouvé avec un cafard aussi gros que mon pouce. Aucune aide de la réception a part une bombe anti insecte inefficace. Pour être resté 10 jours, je ne recommande pas cet hôtel pour y passer du temps et vous reposer. Pour y dormir quelques nuits sans passer du temps à l'interieur, c'est OK. L'hôtel est proche du night Market avec tous ses avantages pour manger et voir quelques concerts.
Stayed 10 nights in Sep 2019
Response from Saowarak on 2019/9/30
Cher Client, Merci de prendre votre temps pour fournir vos précieux commentaires concernant votre séjour avec nous. Nous sommes sincèrement désolés que votre expérience ne corresponde pas à vos attentes et aux inconvénients que vous avez rencontrés pendant votre séjour. Nous vous assurons que nous examinerons chaque point que vous avez soulevé. Soyez assuré que nous prenons les mesures appropriées pour résoudre le problème et éviter que cela ne se reproduise. Pour notre mineur rénové, il sera terminé ce mois-ci. Vos commentaires utiles sont très appréciés et nous aident à améliorer en permanence le niveau des installations et des services offerts à tous nos clients. Nous espérons que vous nous donnerez la possibilité de mieux vous servir dans un proche avenir.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สะดวก
สะดวกในการเดินทางจากสนามบินไปโรงแรม โรงแรมอยู่ใกล้กับสถานที่ที่ต้องการไปได้ง่าย ใกล้กับร้านอาหารที่มีชื่อเสียง
Stayed 1 night in Sep 2019
Response from Saowarak on 2019/10/21
We very much appreciate your comments regarding your stay at Ratana Hotel. Your feedback will serve as an encouragement to all of our staff to continuously improve the quality of our facilities and services. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vous pouvez y aller en toute sécurité !
Chambres spacieuses et confortables. Piscine très agréable. Petits déjeuners thai assez copieux. Bons services. Bien placé.
Stayed 4 nights in Jul 2019
Response from Saowarak on 2019/7/31
Chère Mme Corinne, Nous apprécions beaucoup vos commentaires concernant votre séjour au Ratana Hotel, Chiangmai. Nous sommes très heureux d'apprendre que vous avez apprécié notre hébergement. Notre hôtel vise à fournir une expérience vraiment unique, et nous sommes ravis d'avoir pu dépasser vos attentes. Ces commentaires serviront d'encouragement à l'ensemble de notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos installations et de nos services. Merci encore d'avoir partagé votre expérience et espérons que votre prochaine visite sera aussi agréable que la précédente.