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Reviews of WoodSpring Suites Cherry Hill

2.5 out of 5
WoodSpring Suites Cherry Hill
1830 Frontage Rd., Cherry Hill, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 545 out of 1364 reviews" "
Rating 8 - Good. 404 out of 1364 reviews" "
Rating 6 - Okay. 187 out of 1364 reviews" "
Rating 4 - Poor. 102 out of 1364 reviews" "
Rating 2 - Terrible. 126 out of 1364 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities
A little sketchy around property but always clean and a good affordable place to lay your head for the night. Probably not for families with young children.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly
Stayed 7 nights in Apr 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was not very clean, found eye lashes in between bed covers. Advertised breakfast, there was none.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/29
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

6/10 Okay

Oksana

Business traveler
Disliked: Property conditions & facilities
Property manager Mick almost doubled the ammount for stay. Check your pockets when getting out of front desk
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/29
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

6/10 Okay

Vonetta, Laurel Springs

Business traveler, Traveled with pets
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This is not your typical hotel. Your room will not be serviced, you have to take out your own garbage, if you need supplies you'll need to go to the front desk for toilet tissue and soap. Also, people do hang/loiter out outside and in the lobby. I did like that there was a kitchen and that it was pet friendly. However my room was filthy! I had to wipe down everything including the walls, doors, floors, bed, TV, everything single thing had to be wiped down as it was disgusting. I did speak with management after I checked out and they informed me that they were addressing the concerns with the staff and looking to make changes. I appreciate that and hope they do as this can be a really nice place.
Stayed 8 nights in Apr 2024
Response from The Management on 2024/4/29
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

10/10 Excellent

L'Briah

Stayed 2 nights in Mar 2024
Response from The Management on 2024/4/29
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

john

Traveled with family
Disliked: Amenities, property conditions & facilities
The smell of when you got their was like a nursing home and the rooms were empty, no toiIetries. We decided not to stay and drove home
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/22
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/12
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities
A little outdated room, but clean. No shampoo and shower gel was unexpected:) Wi-FI the most of the time didn’t work. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/8
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

2/10 Terrible

DAVID

Traveled with family
The lady at the front desk was straight from the hood and was nasty and disrespectful. She seems to be very insensitive to the needs of guest. She’s clearly there just for a check. Not sure how much she gets paid, but I’m certain that she’s being overpaid for what she’s actually worth.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/8
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall ok
Stayed 3 nights in Mar 2024
Response from The Management on 2024/4/8
Thank you for your great feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

10/10 Excellent

Richard

Stayed 14 nights in Mar 2024
Response from The Management on 2024/5/3
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Smells like smoke everywhere, cigarette butts in the hallways, doors and walls have holes.
Stayed 14 nights in Mar 2024
Response from The Management on 2024/4/8
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future

4/10 Poor

Kimeka

Traveled with family
Disliked: Cleanliness
The property itself was average. The room was not clean upon check in. The mirror in the bathroom had stains (toothpaste), brown ring around the inside of the tub, a few old rice grains and chewed chicken bones on the ground in the kitchen area. A strand of hair was in refrigerator. I basically cleaned it myself with products I decided to purchased after seeing the room. The only thing that was neat was the bed, inside the sink and closet space.
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/28
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

8/10 Good

Kimberly

Liked: Cleanliness
Disliked: Property conditions & facilities
I didn’t realize this was an extended stay property, which had people hanging out in different places. The first room I was offered was on the floor, where the smoke was thick, but I was lucky enough that the receptionist gave me another room and the second room was on a floor where there was no smoking
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/19
Thank you for your great feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Th whole second floor smelled of cigarettes, the room was hardly cleaned with stains and cigarettes burns on the bed. I didn’t even unload my stuff from my suitcase, I just asked for a refund.
Stayed 8 nights in Mar 2024
Response from The Management on 2024/3/19
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

10/10 Excellent

Jena, Riverside

For the most part everything was great, however my boyfriend didn’t bring his slides and said the floor was covered in a dirt, so that’s pretty upsetting.
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/15
Thank you for your great feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/12
Thank you for your great feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

10/10 Excellent

CHRISTINE

Stayed 1 night in Mar 2024
Response from The Management on 2024/4/8
Thank you for your great feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, amenities
Bugs in the bed in the room
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/12
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

2/10 Terrible

Nova

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Management on 2024/3/12
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

10/10 Excellent

Jamal

Stayed 1 night in Mar 2024
Response from The Management on 2024/3/28
Thank you for your great feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

6/10 Okay

Tara

Traveled with partner
Disliked: Amenities
It was noisy and the bed was like a prison cot with plastic sheets. Yikes!
Stayed 5 nights in Feb 2024
Response from The Management on 2024/3/4
Thank you for your feedback and rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

10/10 Excellent

Artur

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Management on 2024/3/4
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

Tarik

Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 2 nights in Feb 2024
Response from The Management on 2024/2/26
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management on 2024/2/26
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

Miya

Disliked: Cleanliness, property conditions & facilities
I booked a room with a queen size bed and a kitchen. The bed was not a queen it was a full size and it was very uncomfortable. The kitchen had pans that were rusty and the freezer also had rust in it.
Stayed 2 nights in Feb 2024
Response from The Management on 2024/2/23
Thank you for the feedback. We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

10/10 Excellent

Kendra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Management on 2024/2/20
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

2/10 Terrible

Earl

Stayed 3 nights in Feb 2024
Response from The Management on 2024/3/22
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

6/10 Okay

Doug

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The girl at the front service desk was amazing and nice give her a raise.. The place was clean and nice.. The bed wasn’t very comfortable and the walls are thin so we heard screaming children all night that kept us up.. no soap or shampoo .. remote didn’t work had to get new one…. All and all it was in the middle for a rating.
Stayed 1 night in Feb 2024
Response from The Management on 2024/2/9
We apologize for the inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future!

4/10 Poor

Renee

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from The Management on 2024/2/4
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

6/10 Okay

Charlene

Stayed 2 nights in Jan 2024
Response from The Management on 2024/3/22
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from The Management on 2024/1/29
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

8/10 Good

Carmen

Traveled with partner
Disliked: Amenities
There was no soap in the room. The bed was almost made. One sheet untucked. No blanket or bedspread. Sink looked like someone had washed something in it. Water spotted. Refrigerator had smudges at and around the handles.
Stayed 1 night in Jan 2024
Response from The Management on 2024/1/29
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

10/10 Excellent

Kendra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management on 2024/1/29
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

10/10 Excellent

Sandza Marc Emerick

Stayed 1 night in Jan 2024
Response from The Management on 2024/1/22
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Jacklyn, Marlton

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management on 2024/1/18
We are so pleased that you enjoyed your stay and appreciate your rating. We strive every day to make sure every guest experience is exceptional, and your review is a testament to that. We can’t wait to welcome you back on your next visit.

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from The Management on 2024/2/4
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

10/10 Excellent

Darrid

Stayed 1 night in Jan 2024
Response from The Management on 2024/1/15
Thank you for the great rating. Hope to see you again in the near future.

6/10 Okay

Rhonda

Need thorough cleaning and some bathroom fixtures needs attention
Stayed 1 night in Jan 2024
Response from The Management on 2024/1/15
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.

8/10 Good

Thom

Liked: Cleanliness, property conditions & facilities
Good ! I like it
Stayed 2 nights in Jan 2024
Response from The Management on 2024/1/15
Thank you for the great rating. Hope to see you again in the near future.

10/10 Excellent

Judeline

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management on 2024/1/8
We are so pleased that you enjoyed your stay and appreciate your rating. We strive every day to make sure every guest experience is exceptional, and your review is a testament to that. Thank you for recommending us to your family and friends and we can’t wait to welcome you back on your next visit

10/10 Excellent

Sandza Marc Emerick

Stayed 1 night in Jan 2024
Response from The Management on 2024/1/8
We are so pleased that you enjoyed your stay and appreciate your rating. We strive every day to make sure every guest experience is exceptional, and your review is a testament to that. Thank you for recommending us to your family and friends and we can’t wait to welcome you back on your next visit

2/10 Terrible

Gary

Business traveler
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from The Management on 2024/1/8
Thank you for taking the time to inform us of your recent experience at our hotel. We value all feedback from our guests and take your comments seriously. We do apologize for the inconvenience. We understand how frustrating this can be. We aim to provide the best possible service.

8/10 Good

Sharlene

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from The Management on 2024/1/8
Thank you for the great rating. Hope to see you again when back in the area.

4/10 Poor

Alexandrea

Stayed 2 nights in Dec 2023
Response from The Management on 2024/1/8
Thank you for taking the time to inform us of your recent experience at our hotel. We value all feedback from our guests and take your comments seriously. We do apologize for the inconvenience. We understand how frustrating this can be. We aim to provide the best possible service.

10/10 Excellent

Janea

Stayed 2 nights in Dec 2023
Response from The Management on 2024/2/4
Thank you for your great rating. We strive to ensure our customers are valued and received great service. Hope to see you soon when back in the area.

4/10 Poor

Saleh

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty and the blankets were dirty Also the carpet in the hallway was smell so bad also the one in the elevator me and my kids get sick because that Also on the website says that they serve breakfast but when I asked them on the morning they said they don’t serve! Also when I get out this morning there was two guys drunk and having couples beer with them in the elevator!!
Stayed 1 night in Dec 2023
Response from The Management on 2024/1/2
Dear Customer, Thank you for taking the time to share your experience staying at our hotel. I apologize for the poor customer service at check-in and the unsatisfactory experience in your room. Your feedback is very important to us as it helps us improve our service. We want every customer to feel welcome and special during their stay and your comments provide us with valuable feedback on how to achieve our goal.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from The Management on 2024/1/15
Thank you for the great rating. Hope to see you again in the near future.

2/10 Terrible

Mehmet

Stayed 1 night in Dec 2023
Response from The Management on 2024/1/15
We apologize for any inconvenience. Rest assured that our staff are trained to handle any situations and are dedicated to providing our guests with a pleasant and comfortable stay. We hope we will have the chance to welcome you back in the future.