See all properties

ANA InterContinental Beppu Resort & Spa by IHG

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for ANA InterContinental Beppu Resort & Spa by IHG

Exterior
Premium bedding, down comforters, memory foam beds, free minibar items
Premium Suite, 1 Twin Bed (Panorama) | Balcony view
Lobby
Outdoor pool, open 9:00 AM to 7:00 PM, cabanas (surcharge)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Hot Tub
  • Pool
  • Breakfast available
The current price is NT$10,630
NT$13,447 total
includes taxes & fees
May 8 - May 9

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Classic Room, 2 Double Beds, Club Lounge Access, City View (Beppu City View)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, Club Lounge Access, City View (Beppu City View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Ocean view
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 21 Ping (69 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 21 Ping (69 square meters)
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Room (Upgraded)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room (Upgraded)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Ocean view
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Club Lounge Access (Private Onsen)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 1 King Bed, Club Lounge Access (Private Onsen)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • Ocean view
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, down comforters, memory foam beds, free minibar items

Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • Partial ocean view
  • 26 Ping (86 square meters)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Mountain view
  • 19 Ping (63 square meters)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Panorama)

Suite, 1 Twin Bed (Panorama) | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Suite, 1 Twin Bed (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • Ocean view
  • 44 Ping (145 square meters)
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, City View (Beppu City View)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 21 Ping (69 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Twin Bed (Panorama)

Premium Suite, 1 Twin Bed (Panorama) | Premium bedding, down comforters, memory foam beds, free minibar items

Premium Suite, 1 Twin Bed (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • Ocean view
  • 64 Ping (212 square meters)
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, Club Lounge Access (Private Onsen)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, Club Lounge Access (Private Onsen)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • Ocean view
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access (Dining, Hot Tub)

Suite, 1 Bedroom, Club Lounge Access (Dining, Hot Tub) | Premium bedding, down comforters, memory foam beds, free minibar items

Suite, 1 Bedroom, Club Lounge Access (Dining, Hot Tub)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • City view
  • 29 Ping (96 square meters)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View)

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • City view
  • 20.57 Ping (68 square meters)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access (Dining, Private Onsen)

Suite, 1 Bedroom, Club Lounge Access (Dining, Private Onsen) | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Suite, 1 Bedroom, Club Lounge Access (Dining, Private Onsen)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • Ocean view
  • 31 Ping (102 square meters)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down comforters, memory foam beds, free minibar items

Classic Room, 2 Double Beds

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
  • Mountain view
  • 18.74 Ping (62 square meters)
  • Sleeps 3
  • 2 Double Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
499-18 Oaza Kannawa, Beppu, Oita, 874-0000

What's nearby

  • Myoban Onsen - 3 min walk - 0.3 km
  • Hells of Beppu - 5 min drive - 3.6 km
  • Sea Hell Hot Springs - 5 min drive - 3.6 km
  • Takegawara Onsen - 11 min drive - 10.0 km
  • Kijima Kogen Park - 19 min drive - 12.4 km

Getting around

  • Kamegawa Station - 21 min drive
  • Beppu Station - 26 min drive
  • Oita Airport (OIT) - 48 min drive

Restaurants

  • ‪岡本屋売店 - ‬11 min walk
  • ‪明礬うどん - ‬2 min drive
  • ‪レストラン海 - ‬5 min drive
  • ‪Cafeteria Umi - ‬4 min drive
  • ‪山地獄 - ‬4 min drive

About this property

ANA InterContinental Beppu Resort & Spa by IHG

Luxury hotel near Hells of Beppu
Located close to Beppu Tower and Takegawara Onsen, ANA InterContinental Beppu Resort & Spa by IHG provides a poolside bar, an indoor mineral hot spring (onsen), and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a massage. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • Buffet breakfast (surcharge), free train station pick-up, and hot springs on site
  • Express check-out, free newspapers, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 89 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and separate dining areas.
More conveniences in all rooms include:
  • Memory foam beds, down comforters, and free cribs/infant beds
  • Rainfall showers, deep soaking tubs, and toilets with electronic bidets
  • Wardrobes/closets, balconies, and separate dining areas

Languages

English, Japanese, Korean

Similar properties

Memory foam beds, in-room safe, desk, blackout drapes

AMANEK Beppu YULA-RE

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
9.0 out of 10, Wonderful, 692 reviews
The price is NT$3,163
NT$3,479 total
includes taxes & fees
Apr 29 - Apr 30
AMANEK Beppu YULA-RE

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 10:30 AM to 5:00 PM
  • Train station shuttle on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,500 for adults and JPY 2,750 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aqua
  • Atelier
  • Bar
  • Elements
  • Lounge

Things to do

  • 2 hot springs
  • 24-hour gym
  • Books
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 hot springs
  • 3 treatment rooms
  • Couples treatment rooms
  • Hot springs open from 5:00 AM - midnight
  • Hot springs water temperature - 108 ºF
  • Hot tub
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Geta (wooden sandals)
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from April 14 2025 to April 18 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from February 10 2025 to May 30 2025 (completion date subject to change). The following areas are affected:
  • Meeting facilities

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5500 for adults and JPY 2750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 17 years old are not allowed in the fitness facility
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Intercontinental Beppu Resort
Hotel ANA InterContinental Beppu Resort & Spa Beppu
Beppu ANA InterContinental Beppu Resort & Spa Hotel
Hotel ANA InterContinental Beppu Resort & Spa
ANA InterContinental Beppu Resort & Spa Beppu
ANA InterContinental Beppu Resort
ANA InterContinental Beppu
Intercontinental Beppu Resort Spa
ANA InterContinental Resort
ANA InterContinental
Ana Intercontinental Beppu &
ANA InterContinental Beppu Resort Spa
ANA InterContinental Beppu Resort Spa an IHG Hotel
ANA InterContinental Beppu Resort & Spa by IHG Hotel
ANA InterContinental Beppu Resort & Spa by IHG Beppu
ANA InterContinental Beppu Resort & Spa by IHG Hotel Beppu

Frequently asked questions

Does ANA InterContinental Beppu Resort & Spa by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM. The pool will be unavailable from April 14 2025 to April 18 2025 (dates subject to change).

How much does it cost to stay at ANA InterContinental Beppu Resort & Spa by IHG?

As of 2025/4/25, prices found for a 1-night stay for 2 adults at ANA InterContinental Beppu Resort & Spa by IHG on 2025/5/8 start from NT$10,630, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ANA InterContinental Beppu Resort & Spa by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ANA InterContinental Beppu Resort & Spa by IHG?

Self parking and valet parking are free at this property.

What time is check-in at ANA InterContinental Beppu Resort & Spa by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at ANA InterContinental Beppu Resort & Spa by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is ANA InterContinental Beppu Resort & Spa by IHG located?

Situated in the mountains, this luxury hotel is 1.5 mi (2.4 km) from Hells of Beppu and within 6 mi (10 km) of Beppu Tower and Takegawara Onsen. Kijima Kogen Park and Umitamago are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

ANA InterContinental Beppu Resort & Spa by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 197 reviews
Rating 8 - Good. 34 out of 197 reviews
Rating 6 - Okay. 8 out of 197 reviews
Rating 4 - Poor. 4 out of 197 reviews
Rating 2 - Terrible. 4 out of 197 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

yu sin eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

TOMOMASA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Oct 2024

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.
Stayed 3 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!
Stayed 2 nights in Jun 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to
Stayed 6 nights in Jun 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 5 star experience

This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Sanghyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go again. very good.
Stayed 1 night in Jul 2024

10/10 Excellent

Jeong sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view

Clean onset, perfect service, impressive view, wide room, normal breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!
Stayed 4 nights in Jan 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay except for one issue

It was amazing, we had a great time and the room was beautiful with a great view. We encountered one problem. After using the onsen facilities including the dry sauna, the next day, the rooms were swapped. The women's room became the men's and the men's room became the women's room. The steam room in the men's room was out of order which was disappointing. We went to this hotel for the their onsen (hot springs) facilities, I wish we were told in advance that the steam room was out of order. We did not enjoy all of the facilities especially after paying such a high price for the room.
Stayed 1 night in Dec 2024

10/10 Excellent

choey

Liked: Cleanliness, property conditions & facilities, room comfort

Ana intercontinental beppu

View was amazing Room was very clean and quality of furnishes top notch Service was great Breakfast selection very good
Stayed 2 nights in Nov 2022

10/10 Excellent

Yuk Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Nice staff and caring service. Spacious and clean room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hung Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff’s attention to every detail.
Stayed 2 nights in Nov 2023

8/10 Good

Yoshiaki

Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Hin Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023

10/10 Excellent

SIN MAN

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 1 night in Jul 2024

4/10 Poor

Iko

Disliked: Staff & service, amenities, property conditions & facilities
As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.
Stayed 2 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Pinnacle of Private Onsen Resorts

Our stay at this resort was immaculate. Upon arriving at the hotel, staff promptly came out to take our luggage to our room and chauffer our car to a separate parking lot, all included in our stay. I decided to splurge here for me and my girlfriends anniversary and it was worth every single penny! Everything from the impeccable service to the beautiful interior and lobby was spotless and breathtaking. Instead of checking in and out at a front lobby near the entrance, guests are ushered into a separate lounge provided with refreshments. The staff assigned to us was professional and yet friendly and down-to-earth, assuaging the initial discomfort me and my girlfriend had at being unaccustomed to such high-class service. Soon we were in a pampered and relaxed mood, as expected of such a high class resort combined with Japan's famous hospitality omotenashi. Soon we were brought to our suite, which was absolutely incredible. The interior was spotless, the bathroom spacious and beautiful. The bed was comfortable and the amenities were perfect, everything from the surround sound in every part of the room to the dimmable lighting. Last but not least, the view from the balcony overlooking the Beppu coast was a priceless sight we will never forget, especially when combined with our heavenly private onsen bath. I will most certainly be back one day to relive this 5 star experience. Look no further for the pinnacle of private onsen resort relaxation than this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

JONGWON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
너무 좋은 휴양 호텔이었습니다 직원분들이 친절했습니다 음식도 훌륭했습니다 스파도 자연에 온 것처럼 되어있었습니다 다시 벳푸에 온다면 인터콘티넨탈을 오기 위함입니다
Stayed 2 nights in Feb 2025

8/10 Good

Dohee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

BAIKSUP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一流の空間

到着時のバレーサービス、洗練された部屋、美味しいレストラン、笑顔の素晴らしいスタッフ、全て一流のゆとりを感じます。 しかし大浴場は外国のスタッフにも楽しめるように設計されているので、そこは評価の分かれるところだと思います。
Stayed 1 night in Jan 2025

10/10 Excellent

Youngju

Stayed 2 nights in Dec 2024

10/10 Excellent

YOSHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025