There were two staff at the reception counter when we checked in. Connor was friendly and welcomed us. The other staff member, unfortunately we did not get her name, did not look up to acknowledge our party of seven, she just sat on the stool with her leg on the footrest looking at a cellphone; very unhospitable if you are in the tourism and hospitality business. If training was provided, may be a refresher course could be beneficial to her on guest reception.
We had three rooms. In room 408, one of the sheer curtain was torn. The room was dusty. Walls and ceilings can be wiped down using a dry mop, or better yet, a Swiffer dry mop. The room also was labeled accessible or handicapped. A recommendation, a handrail on the outside of the bath tub be put in place, to hold onto when getting into and out of the tub. It was great that there is a handrail in the tub.
For all three rooms, the windows are big enough to enjoy the view. The mountain view is spectacular!
The hotel is in a location that is close to restaurants and shopping. Love that it is also close to national parks. The young adults were able to go on day trips to Zion and Bryce Cannon. There are other places of interest in the area but not enough time to get to all of them, maybe another visit might allow us to see them.
One recommendation, change up the breakfast. Change the waffle batter, there are more flavors than original. Eggs can be made other ways not just scrambled. Oatmeal toppings were good.