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Reviews of Motel 6 Casper

2 out of 5
Motel 6 Casper
1150 North Wilkins Circle, Casper, WY

Reviews

6.4
Rating 10 - Excellent. 163 out of 975 reviews" "
Rating 8 - Good. 261 out of 975 reviews" "
Rating 6 - Okay. 232 out of 975 reviews" "
Rating 4 - Poor. 158 out of 975 reviews" "
Rating 2 - Terrible. 161 out of 975 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Mandy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The person that checked us in smelled as if he had been drinking for several days, The towels smelled like mold. The holder for the towels had dead bugs and visible dirt
Stayed 1 night in May 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Staff great. Surrounding people little rough
Stayed 2 nights in May 2024
Response from Brand Experience Team on 2024/5/21
Hi Samantha, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Dekota

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Dekota, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Lance, Colorado Springs

Liked: Cleanliness
Great stay
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Lance,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Bradford

Disliked: Cleanliness, amenities, property conditions & facilities
Mattress felt like you are sleeping on a cot. Room was very dirty
Stayed 1 night in Apr 2024

2/10 Terrible

Clinton

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was pee stained, holes in comforters, smelled really strong of dog pee, front desk worker not the greatest English, boogers /gross stuff all over walls, hair all over in the carpet, and the heater sounded like rocks rolling around in it all night. Disgusting !!!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi ClintonThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 2024/4/4
Hi Robert, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

2/10 Terrible

Victoria

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After given one room where the door didn’t even close and the safety latch had been removed with stained bedding, one room which the door would not even open, then one room which smelled so bad it made us nauseous we turned our keys in and left. We contacted Expedia as told to do and are waiting for the refund.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/12
Hi Victoria,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Charles, Newtown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/14
Hi Charles, Thank you for the 5-star rating!Natalie #Team6

4/10 Poor

Ireln

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good price? But the first room smelt like smoke and looked nothing like the pictures and then they moved me to a new room that looked like the pictures, but was a bit worn down. Felt a bit odd staying here. But did the job.
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Ireln,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Frank,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Jeannette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Nina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Curtis

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Hazels

Stayed 1 night in Dec 2023

10/10 Excellent

Austin

Stayed 1 night in Dec 2023

8/10 Good

LeeAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dianna

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and the room, it was easy for Mr to bring my things in for the night. I cannot walk far and carry anything heavy so the disabled room I had was perfect. Thank you see you in the Spring hope I can get the same room.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/12/5
Hey Diana, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

8/10 Good

Michael

Traveled with partner
Liked: Staff & service
Getting old
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/15
Hi Michael,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/15
Hi Misty,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Henry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled strongly of piss and cigarettes.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 2023/11/8
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Gregory

Stayed 2 nights in Oct 2023

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023

6/10 Okay

MAKOTO, Sagamihara Chuoku

Motel6なので普通が最高点になります。 １２‐１３年前にリニュアルされましたがしたが4年ぶりにMotel6を利用しましたが劣化している場所が多い中でここは良かったです。
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2023/10/7
Hi Makoto, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

tayler

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stink and no room service. We stayed for three days. Not once did they provide room service and we had to ask for towels.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 2023/10/3
Hi Tayler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Daneeva, Casper

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed four nights had no hot water. Was absolutely dirty and gross walls. Ac is so loud and hotel full of construction workers, hookers and drugs. Beds were like sleeping on box springs. Just dealt with it because I was hardly in the room. I booked a kitchenette and got a regular room. Will never stay again
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 2023/10/3
Hi Daneeva, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
It's location was convenient.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 2023/9/26
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Juanpablo

Stayed 2 nights in Sep 2023

10/10 Excellent

NADINE

Stayed 2 nights in Sep 2023

8/10 Good

Lori

Stayed 2 nights in Sep 2023

10/10 Excellent

Gina

Stayed 1 night in Sep 2023

8/10 Good

Alma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable clean and felt safe. The doorhandle was kind of iffy. And no place to walk the dogs. And no poop bags available.
Stayed 3 nights in Jul 2023
Response from Nancy Y. on 2023/8/18
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

4/10 Poor

James

Traveled with group
Disliked: Amenities, property conditions & facilities
Hole in bathroom ceiling Flies in room Rooms smelled like smoking
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/9
Hi James,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

4/10 Poor

David

Traveled with family
Disliked: Amenities, property conditions & facilities
The central air conditioning blows cigarette smoke into your room. The whole property is non-smoking. I switched rooms same problem. The mattresses are worn out. You either sleep on the spine or are rolling off the side of the bed. The staff says this is the best room in the house. If so I'd hate to see the worst.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2023/8/9
Hi David,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Arianna

Disliked: Cleanliness, property conditions & facilities, room comfort
Just dont
Checking in was a breeze guy at front desk was very helpful Checking into my room was disappointing. The bathroom was dirty, black stuff all over the counter that got onto our clothes, toilet was dirty and lots of flies. An hour into our stay some man with a working key walked right into our room. We were going to a concert this night and that made me uneasy about leaving anything in the room. Coming back 3 hours later my key card no longer worked. The man at the front desk fixed the issue very friendly no problem getting back into the room. I think people live in the rooms next to us they were in and out very loud all night and making lots of trips to their vehicles
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/3
Hi Arianna,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Marvin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
had trouble with the door lock it should be replaced
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/3
Hi Marvin, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Henry

Stayed 1 night in Jul 2023

8/10 Good

Madison

Liked: Cleanliness, staff & service
Overall, I picked a lower cost hotel and kept that in mind for my stay. But the room stunk of cigarettes, the toilet has the wrong size seat, the shower is plumbed very weird and you can hear the neighbors sneeze. Staff was super friendly and if the price is still low, we will stay here again
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on 2023/7/27
Hi Madison,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Ember, Spruce Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Did not feel safe here. Lots of men outside their rooms smoking and staring at me every time I had to go to my car. It was mostly working men from out of town. My room was a joined room which also freaked me out. I also saw a guy with a gun walking to his room. The room was clean but the water pipes were really loud. Front staff guy was really nice. I would never stay here again due to all the men trying to talk to me outside.
Response from Brand Experience Team on 2023/7/27
Hi Ember,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Michael Ray

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property should be condemned.
This property should be immediately inspected and condemned until door security measures are improved. In the first room we were shown the security hinge had been unscrewed from the door; the door showed many signs of previous break-ins. In the second room the interior door handle itself came off in my hand. We refused to stay and our money refunded.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/7/27
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Duane

Stayed 1 night in Jul 2023

8/10 Good

James

Stayed 1 night in Jul 2023

8/10 Good

Catherine

Stayed 1 night in Jul 2023

2/10 Terrible

Carmela

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The room stinks like BO. There's something yellow dripping on the wall by the room mirror. Will NOT stay at another MOtel6!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/7/19
Hi Carmela,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Ryan

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
The property sits on a bluff that overlooks the city of Casper, Wy. It's beautiful. The room was upgraded recently, nicest Motel 6 room ever. Chill place even though it was packed for a weekend rodeo. The wxterior itself is a typical, old, Motel 6 property. No big deal, though. I would stay at that property again.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 2023/7/13
Hi John,We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Lilith#Team6

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the employees were so helpful. They went out of there way to make my stay special
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/7
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Katrina

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The main reason why I gave it low grades is because the a/c didnt work so it was hot all night and the filter needed changed badly. My allergies suffered.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/7
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly place
This motel has friendly people. Check-in was really easy.Its near the interstate so you do hear traffic. Very close to the event we went to. I only had a few problems the first was the towels. We stayed two nights. I was assuming we get a replenish of towels and we did not . And the air conditioner does not work very well. It was on, but didn’t cool the place at all. We actually brought little fans that we had to use. All together I guess it was worth the price .
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 2023/7/7
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6