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MainStay Suites Carlsbad South的評分

2.5 out of 5
MainStay Suites Carlsbad South
3621 SAN JOSE BLVD, Carlsbad, NM

評論

9.0

太棒了

10 分，有夠讚；284 則評論中有 192 則" "
8 分，不錯哦；284 則評論中有 59 則" "
6 分，一般般；284 則評論中有 16 則" "
4 分，不太好；284 則評論中有 10 則" "
2 分，很糟糕；284 則評論中有 7 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Monica

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年5月6日回覆
Thank you for staying with us. We hope you enjoyed your stay.

10/10 有夠讚

Douglas，Lake Havasu City

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice rooms, friendly staff. Limited breakfast. Carlsbad is a boom town right now with oil and gas trucks and work pick-ups clogging the streets and workers filling the hotels so don’t expect anything else!
於 2024 年 4 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2024年4月25日回覆
Thank you for staying with us. We hope to see you again

10/10 有夠讚

Rachelle

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff very sweet, room and facilities very clean, bed comfy! Hubby and I will stay here again.
於 2024 年 4 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年4月15日回覆
Thank you for staying with us. We are happy that you enjoyed your stay. Until we see you again.

10/10 有夠讚

Mary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice kitchenette.
於 2024 年 4 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2024年4月15日回覆
Thank you for staying with us.

10/10 有夠讚

HONGBO

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s convenient place to stay for our visits to Carlsbad Caverns and Guadalupe Mountains. The rooms are spacious, well equipped with kitchen, sofa, etc. , the breakfasts are good, parking is easy, and staffs are friendly.
於 2024 年 3 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2024年4月2日回覆
Thank you for staying with us. We hope you enjoyed your stay. Hope to see you again.

10/10 有夠讚

Rana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay with comfortable bed and nice staff. Breakfast was ok. Close to Carlsbad Caverns. Great overall
於 2024 年 3 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年3月18日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 有夠讚

Rene

於 2024 年 3 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2024年3月24日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.

8/10 不錯哦

Mary

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Management was unhelpful.
The hotel was fine. Their policy of reservation being non-refundable was unfortunate. When booking on Hotel.com I put my date as 2/5. When the booking went through, it turned out to be 2/20. I hit confirm then immediately realized the error. I immediately went through Hotels.com and they directly reached out to the hotel. They were informed the manager wouldn’t be in until the next day. My husband was driving cross country and needed a hotel room. I made a reservation for 2/5 paying $40 more than my original reservation at their hotel hoping they would realize it was just a mistake. I just heard that they wouldn’t refund the money. I am out $135. Wouldn’t recommend them regardless of how nice the hotel may be. Service is more important.
於 2024 年 2 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年2月8日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

2/10 很糟糕

melisa

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年2月26日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.We sincerely appreciate and value your feedback about our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 有夠讚

Willie

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年1月29日回覆
Thank you for staying with us. We hope to see you again.

10/10 有夠讚

Guillermina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年1月15日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 有夠讚

Timothy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年1月12日回覆
Thank you for staying with us. We hope you enjoyed your stay with us.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2024年1月12日回覆
Thank you for staying with us.

8/10 不錯哦

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年12月28日回覆
Thank you for staying with us. We hope to see you again soon.

10/10 有夠讚

Daniel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Every hotel receptionist was very welcoming. Our room was very clean as well as the rest of the hotel. Definitely staying here again when we come down to visit family.
於 2023 年 12 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年12月26日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.We sincerely appreciate and value your feedback about our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 很糟糕

真實旅客

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
1st room smelled terrible. Asked to move & was told they were booked, which was not true. Finally got the manager to move us & the 2nd room didn’t smell, but the room was not clean. They refused to move us again, so we left & went to a different hotel. They refused to check us out until our scheduled check out date.
於 2023 年 12 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年12月21日回覆
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We asked for a handicapped-accessible room and were pleased to see all the grab bars and low tub threshold. We also like the size of the room and the movable table. The only complaint was the unusually loud refrigerator.
於 2023 年 11 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年11月13日回覆
Thank you for staying with us. We hope to see you again

6/10 一般般

Frank

親子旅遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
The property was modern and in a good location. What I did not like was that our room was a little dirty upon arrival. The staff didn't sweep the entry way and or bathroom. My toddler was trying to pick up all the debris on the floor in our room. For the price per night you would have expected a hot breakfast option vs their Continental offering. You can tell they do not restock so if you get their past 7 am you are not left with much. Overall this place could be better if they had a great attention to detail.
於 2023 年 10 月住了 4 晚
MainStay Suites - Carlsbad, NM 於 2023年10月27日回覆
Thank you for staying with us. We are looking into your concerns and we hope you give us another chance to change your experience with us. Our guest experience in very important to us.

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
CBH
The efficiency had not even enough utensils for 2 people. The main issue was a very loud refrigerator that we reported to 3 staff members but never was fixed. Staff were very pleasant.
於 2023 年 10 月住了 4 晚
MainStay Suites - Carlsbad, NM 於 2023年10月23日回覆
Thank you for staying with us. We are sorry to hear about your experience. Please give us another chance to correct your experience.

10/10 有夠讚

Silvia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay Large room with everything from full kitchen to ironing boards etc Perfect for an overnight or longer
於 2023 年 10 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年10月20日回覆
Thank you for staying with us. We hope to see you again.

6/10 一般般

Linda

於 2023 年 10 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年11月6日回覆
Thank you for staying with us. We hope to see you again.

6/10 一般般

Rosalinda

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean and friendly service
於 2023 年 10 月住了 3 晚
MainStay Suites - Carlsbad, NM 於 2023年10月16日回覆
Thank you

10/10 有夠讚

Gregory

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great experience and pleasant stay.
於 2023 年 10 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年10月16日回覆
Thank you

8/10 不錯哦

Jon S

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Nice facility in great shape. Room was comfortable and updated. Staff was nice. Only issue was with the room design and furniture selection. We stayed in a king room and there is only 5" gap between the right side of the bed and the AC unit, making it a little tough to squeeze by to get in bed.
於 2023 年 10 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年10月16日回覆
Thank you

10/10 有夠讚

Susan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Our room was clean, the bed was comfortable, and the shower was fantastic. The laundry facilities were clean and very much appreciated.
於 2023 年 10 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年10月16日回覆
Thank you

8/10 不錯哦

Larry

於 2023 年 10 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年11月6日回覆
Thank you for staying with us. We hope to see you again.

10/10 有夠讚

Samantha

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Liked the kitchen though i wasn't there long enough to use it. Did not like that people left their trash cans in the hallway. Trash was not picked up our entire stay.had to walk by smelly trash.
於 2023 年 10 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年10月10日回覆
Thank you for staying with us. We hope to see you again soon.

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and had good rest
於 2023 年 10 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年10月10日回覆
Thank you for staying with us. We hope to see you again soon.

6/10 一般般

Siegmund，Eching

家庭旅遊
不喜歡：住宿環境和硬體
Check in war leicht konfus. Wir hatten ein Zimmer für drei Personen gebucht, wir sollten aber 3 Zimmer erhalten, konnten das noch verhindern. Die Tür des Zimmers konnte nicht abgeschlossen werden, war vorher scheinbar nicht aufgefallen. Das Hotel ist relativ neu, zeigt aber bereits deutliche Gebrauchsspuren und mangelnde Sorgfalt des Personals. Das Frühstück ist sehr einfach gehalten, war des schlechteste auf unserer ganzen Reise.
MainStay Suites - Carlsbad, NM 於 2023年10月2日回覆
Thank you for staying with us. We hope to see you again.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Was good.
於 2023 年 9 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年9月22日回覆
Thank you for staying with us.We hope to see you again.

6/10 一般般

Markus，Aschheim

情侶出遊
喜歡：整潔度和設施服務
不喜歡：員工素質
Zimmerservice nur noch alle drei Tage. Davon war bei Buchung nichts bekannt. Das Hotel spart also Servicekosten zu Lasten der Kunden - und das bei den Preisen.
於 2023 年 9 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年9月21日回覆
Thank you for staying with us. We hope to see you again.

10/10 有夠讚

Monica

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Really nice and helpful staff. The rooms were clean and comfortable. Would stay again!
於 2023 年 9 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年9月6日回覆
Thank you so much for staying with us. We hope to see you again soon.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年9月5日回覆
Thank you for staying with us. We hope to see you again soon.

10/10 有夠讚

Olga

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年9月5日回覆
Thank you for staying with us. We hope to see you again soon.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place. Very clean. Nice people
於 2023 年 8 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年8月30日回覆
Thank you for staying with us. We hope to see you again soon.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
NO POOL
NO POOL Available. Community pool only opens Saturdays and Sundays. Well kept, Clean and Quiet!
於 2023 年 8 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年8月21日回覆
Thank you for staying with us. We hope to see you again soon.

4/10 不太好

Joe

不喜歡：整潔度和員工素質
於 2023 年 8 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年8月17日回覆
Thank you for staying with us.

4/10 不太好

Carrie

不喜歡：整潔度和住宿環境和硬體
Shower was cracked and dirty. AC unit was musty. Lack of overall care and cleanliness.
MainStay Suites - Carlsbad, NM 於 2023年8月7日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to usWe hope for an opportunity to properly host you in the future.

8/10 不錯哦

Lourdes

家庭旅遊
喜歡：設施服務
Just passing thru but great night sleelp!
於 2023 年 8 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年8月7日回覆
Thank you for staying with us. We hope to see you again soon.

8/10 不錯哦

Lucy

喜歡：整潔度、員工素質和設施服務
Quiet friendly staff
於 2023 年 8 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年8月4日回覆
Thank you for staying with us. We hope to see you again for your future needs.

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Customer Service needs improvement
It seemed like the person working the desk really didn't want to be there. My room had no amenities (shampoo, soap, etc.). I stopped at the desk to ask for the items and she wanted to know exactly what I needed even though I told her that there was nothing in the room. Why not just give me everything that is typically provided? I felt like she thought this was a hassle. It's a great new property, but they need customer service training.
於 2023 年 7 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年7月27日回覆
So sorry that happened to you. Please let me apologize personally. I hope you give us another chance to make your experience better.

10/10 有夠讚

Elizabeth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place
The building appeared either brand new or newly renovated. Smelled good. All areas were clean. Very quiet. Full sized refrigerator. Stove in the room with all items needed to cook with available. Even has a dishwasher in the room. Very basic continental breakfast. I would definitely stay here again.
於 2023 年 7 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年7月24日回覆
Thank you for staying with us. We hope to see you again.

2/10 很糟糕

Steven

於 2023 年 7 月住了 2 晚
MainStay Suites - Carlsbad, NM 於 2023年8月17日回覆
Thank you for staying with us.

4/10 不太好

Morag

商務旅客
不喜歡：員工素質
Where to begin.... Could it be the awful breakfast of cold cereal and hard boiled eggs? Of course, this isnt available until 7am when practically everyone visiting has to be at their work. Or, could it be the housekeeping staff that walked in at 8:30 to clean the room when check out isnt until 11 am, and I've been working NIGHTS, AND THE DO NOT DISTURB SIGN IS HANGING ON THE DOOR?!?! Oh, it could be the grumpiest front desk staff eating McDonald's and attempting to talk to me with food in their mouth....or it might be the non-existent selection of all diet sodas and no candy bars at the hotel "store". Guaranteed, I will never stay here again, and I will tell all my staff to never stay here when visiting our sites. Other MainStays are wonderful....not this one.
於 2023 年 7 月住了 4 晚
MainStay Suites - Carlsbad, NM 於 2023年7月18日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
FRIENDLY staff, large room, nice location
The hotel was very clean, comfortable bed, large room, extra kitchen items could be borrowed (like a blender), and great staff. They were so friendly. Getting to Carlsbad Caverns was very easy (that is why we were in the area). Coffee available 24/7 in the lobby. Only two slight negatives. 1. Breakfast. They had cereal, blueberry muffins (not very good), THOMAS's! English muffins, bread, yogurt, apples, bananas, and hard-boiled eggs. After four nights, I was a little tired of the offerings. 2. Cell service was poor in the area of the hotel. Only one or two bars and service was slow. Not sure why as there were lots of businesses in the area.
於 2023 年 7 月住了 4 晚
MainStay Suites - Carlsbad, NM 於 2023年7月17日回覆
Thank you for staying with us. We hope to see you again soon.

10/10 有夠讚

Danielle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good for a quick stay
Stayed here while stopping through on cross country trip. Visited Carlsbad Caverns as well. This is in the newer section of town and was built in 2020, it says but it is very run down at the heels for it only being a few years old. It worked for a quick overnight stay, though, and it was clean with very kind employees. I left postcards to be mailed but realized an hour down the road that I forgot to address one. I called back and the front desk clerk was sweet and got it all taken care of for me. Lots of places to eat and get gas near by.
於 2023 年 7 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年7月13日回覆
Thank you so much for staying with us. We hope to see you again in the future.

10/10 有夠讚

AUDRA

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
MainStay Suites - Carlsbad, NM 於 2023年7月11日回覆
Thank you for staying with us.

10/10 有夠讚

Lluvia

喜歡：整潔度、員工素質和住宿環境和硬體
Great customer service from staff and manager on duty during the Night Shift
於 2023 年 7 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年7月6日回覆
Thank you so much for staying with us. We hope we will see you again soon.

10/10 有夠讚

Mandy

喜歡：整潔度、員工素質和住宿環境和硬體
The lady at the front desk great! Hands down best customer service.
於 2023 年 7 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年7月5日回覆
Thank you for staying with us.

8/10 不錯哦

Candace

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Misleading Photos- No Pool for Miles
The photos on this website showed swimming pool and water slides, which was expected to be on site not 5 miles away. The photos should be removed because that was very misleading. After missing the caverns my family was looking forward to some pool time after such a hot day. And then we had to settle for corn hole. Other than those let downs the stay was good. Staff was nice and friendly.
於 2023 年 7 月住了 1 晚
MainStay Suites - Carlsbad, NM 於 2023年7月5日回覆
Thank you for staying with us