"The resort itself was ok, decent food options and the pool and property was kind of nice...however the room was trashy and outdated. bathroom smelled like sewer after day 1, TV was crooked, little things like this....WHICH could have been corrected or fixed however the hotel staff and management were absolutely useless! we went to the front desk multiple times, called for manager, and emailed many times but got no help or recognition. Also this was on our honey moon which we made clear. They gave us some free wine which we could've got downstairs since it was all inclusive, and decorated our room with balloons like a kids birthday party, which was thoughtful I guess but kind of embarrassing and I would have preferred them to do nothing. Honestly the fact a manager or some sort of supervisor couldn't talk to us and acknowledge our complaints while we were there was absolutely pathetic. I will avoid all RIU resorts going forward due to this experience. Terrible hotel staff, thank god we were at KIONO in LaFortuna before this which was wayyy better, go there instead."
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