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Reviews of Mantra on Northbourne

4.5 out of 5
Mantra on Northbourne
84 Northbourne Avenue, Braddon, ACT

Reviews

7.8

Good

Rating 10 - Excellent. 296 out of 1000 reviews" "
Rating 8 - Good. 427 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

MUTHUKUMAR, Colombo

Stayed 2 nights in Apr 2024
Response from Nisha on 2024/4/20
Dear Muthukumar, thank you so much for taking the time to review us! We appreciate the positive feedback and hope to see you again soon. Kind regards, Mantra on Northbourne Reception

10/10 Excellent

Neale

Mantra on Northbourne is a Great Centrally located place to stay in Canberra. Walking distance to all the City attractions and easy bus or tram ride to any outside the city. More than happy to recommend.
Stayed 5 nights in Apr 2024
Response from Shriya on 2024/4/18
Thank you for the amazing review! We hope to see you again soon!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Katrina on 2024/4/10
Thank you for the amazing review! We hope to see you again soon!

8/10 Good

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
I wish they make the parking free
Stayed 1 night in Feb 2024
Response from Elan on 2024/2/19
Dear Hossein, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Elan KoiralaFront Office Manager

8/10 Good

Olav

Liked: Cleanliness
Rooms are dated gave me a room facing the road and very noisy at night windows are not sound proof so can hear the traffic on the road
Stayed 1 night in Dec 2023
Response from Elan on 2023/12/22
Dear Olav,Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear that you were disturbed by traffic noise. Our top priority is always to guarantee a pleasant and peaceful stay for our guests, and we are disappointed that we did not meet your expectations in this case. We understand how important it is for you to have a good night's sleep when travelling, and we regret that this was not possible on this occasion. We would like to assure you that we are taking active steps to address any issues regarding soundproofing in our rooms, and as part of our upcoming refurbishment commencing second quarter of 2024, we will be investing further on soundproofing measures. Thank you once again for your review - we hope that despite this experience, you may give us another chance in the future so that we can show you the high standard of service and hospitality our brand is known for.Sincerely,Elan KoiralaFront Office Manager

6/10 Okay

Rachelle

Booked a room with a Queen and a single, but the single was a very uncomfortable old trundle bed.
Stayed 1 night in Nov 2023
Response from Nisha on 2023/11/19
Dear Rachelle, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

8/10 Good

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived for breakfast 1 hour before finish. Many food options were near empty or empty. Had to aske for more servings
Stayed 1 night in Nov 2023
Response from Nisha on 2023/11/19
Dear Brian, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nisha on 2023/11/19
Dear Wally, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.

8/10 Good

eva

Stayed 1 night in Nov 2023
Response from Nisha on 2023/11/14
Dear Eva, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.

4/10 Poor

Jeannine

Disliked: Staff & service, property conditions & facilities
Drab and soulless hotel room, stains on carpet, bathroom in bad repair, stains on walls, reception staff robotic. Foyer smelled of cheap chemical fragrance
Stayed 2 nights in Nov 2023
Response from Nisha on 2023/11/14
Dear Jeannine, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

8/10 Good

Lewis

Stayed 1 night in Nov 2023
Response from Roja on 2023/11/3
Afternoon Lewis, Thank you for you review! We hope next time you stay we can provide an even more memorable experience. Kind regards, Reception

6/10 Okay

Bernadette

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Roja on 2023/10/27
Hi Bernadette, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.

10/10 Excellent

Joanne

Stayed 3 nights in Oct 2023
Response from Nisha on 2023/11/14
Dear Joanne, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Elan on 2023/10/8
Dear Zhanna,Thank you for sharing your experience, we very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. We hope your next visit will be as pleasant as the previous one.Sincerely,Elan KoiralaFront Office Manager

4/10 Poor

Jean-Pierre

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very run down. The room is outdated and so are the bathrooms. The couches were opd and faded, the walls were dirty.Our bathroom had a severe leak when showering. Water from under the bath drain made its way to the carpet outside and soaked the floor. Property is very central in Braddon. However, the hotel is not very safe. We noticed that there is no need to use the swipe card to access the levels once your inside. Being a Accor facility, we honestly thought it would be a clean place, we were disappointed. I did share my feedback with the feont desk and showed photos of our concerns
Stayed 1 night in Oct 2023
Response from Reception Team on 2023/10/2
Dear Jean-Pierre, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

8/10 Good

Robynne

Traveled with family
Liked: Cleanliness, staff & service
Could open the windows for natural fresh air
Stayed 3 nights in Sep 2023
Response from Reception Team on 2023/10/2
Afternoon Robynne, Thank you so much for your positive review! We will pass on these compliments to our reception staff. We hope to see you again soon, and provide an even more memorable stay.

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from Reception on 2023/10/6
Afternoon Lisa, Thank you for you review! We appreciate the positive feedback and hope next time you stay we can provide an even more memorable experience. Kind regards, Reception

10/10 Excellent

David

Traveled with partner
Good
Stayed 4 nights in Sep 2023
Response from Katrina on 2023/9/27
Thank you for your positive review!

8/10 Good

Michael

Stayed 4 nights in Sep 2023
Response from Reception on 2023/9/23
Dear Michael, Thank you so much for your positive review! We will pass this on to our reception staff. We hope to see you again soon, and provide an even more memorable stay. Kind regards, Reception

8/10 Good

Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OVERALL Mantra a great place to stay. Very close to Bradden & City Centre. Rooms comfortable - Bathrooms a bit dated. Would stay again.
Stayed 1 night in Sep 2023
Response from Roja on 2023/9/21
Dear Lynne, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review! Kind regards, Reception Team.Edit Remove

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from . on 2023/9/19
Dear Amelia, Thank you so much for your positive review! We will pass on these compliments to our reception staff. We hope to see you again soon, and provide an even more memorable stay. Kind regards, Reception

6/10 Okay

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for CBD Business in Canberra
Perfectly located, and with available parking. Rooms large with the firmest beds ever.....
Stayed 2 nights in Sep 2023
Response from Reception on 2023/9/10
Morning Kim, Thank you for your review! We appreciate your feedback and hopefully next time you stay we provide an even more memorable experience. Kind regards, Reception

8/10 Good

Aaron

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Elan on 2023/9/12
Dear Aaron,Thank you so much for your positive review! We appreciate your feedback and hope to see you again soon. Kind regards,Reception team

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elan on 2023/9/5
Dear Peter, Thank you for sharing your experience, we very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. Reception Team

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The registration was so efficient, the staff were knowledgeable on all the sights and doings of the capital, booking out was so easy, would highly recommend the mantra on northbourne.
Stayed 4 nights in Aug 2023
Response from Roja on 2023/10/28
Dear Matthew, Thank you so much for the positive feedback! We are so glad that you have enjoyed your stay with us and we hope to see you again next time you visit Canberra. Kind regards, Mantra on Northbourne Reception Team

8/10 Good

Bruce

Traveled with family and small children
Liked: Amenities
Would appreciate bed linen to be delivered prior to arrival.. Apart from that 8/10
Stayed 1 night in Aug 2023
Response from Mantra on Northbourne Reception on 2023/9/2
Morning Bruce, Thank you for your review! We appreciate your feedback and hope to see you again soon. Kind regards, Reception

8/10 Good

Kristy

Stayed 1 night in Aug 2023
Response from Katrina on 2023/8/31
Dear Kristy, Thank you so much for the positive review! We hope to see you again soon!

6/10 Okay

Grace

Traveled with group
Liked: Cleanliness, staff & service
The trundle (extra spare bed) was very old and uncomfortable, with the springs easily felt through the mattress. I wouldn’t recommend the extra bed at all. It was awkward parking out the front off the main road - multiple cars couldn’t fit.
Stayed 1 night in Aug 2023
Response from Katrina on 2023/8/24
Dear guest, we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review! Kind regards, Reception Team

8/10 Good

Melanie

Stayed 1 night in Aug 2023
Response from Nisha on 2023/8/14
Dear Melanie, Thank you for your review! Lovely to hear positive feedback. We hope to see you again soon, and that your next stay is as memorable as your previous. Kind regards - Reception Team

8/10 Good

Jan

Traveled with partner
Liked: Amenities
Breakfast was below standard, ran out of cooked food, and bread, had to wait , not a lot of variety
Stayed 1 night in Aug 2023
Response from Nisha on 2023/8/11
Dear Jan, Thank you for your review! Lovely to hear positive feedback. We hope to see you again soon, and that your next stay is as memorable as your previous. Kind regards - Reception Team

10/10 Excellent

Scott

Stayed 1 night in Aug 2023
Response from Katrina on 2023/8/31
Dear Scott, Thank you so much for the positive review! We hope to see you again soon!

10/10 Excellent

yen giang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff, good location. High recommend!!
Stayed 2 nights in Aug 2023
Response from Elan on 2023/8/8
Thank you for your review Shane! We hope to see you again soon

8/10 Good

Catrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Aug 2023
Response from Katrina on 2023/8/7
Dear guest, Thank you so much for the positive review. We are looking forward to your next stay at Mantra on Northbourne, Canberra!Regards, Reception

10/10 Excellent

Ramona

Stayed 1 night in Aug 2023
Response from Katrina on 2023/8/7
Dear guest, Thank you so much for the positive review! We are looking forward to your next stay at Mantra on Northbourne, Canberra.Kind regards, Reception

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, our room was large with everything provided. Definitely a great place to stay in Canberra.
Stayed 2 nights in Aug 2023
Response from Nisha on 2023/8/5
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

10/10 Excellent

Arthur

Stayed 2 nights in Jul 2023
Response from Katrina on 2023/8/21
Dear Guest, Thank you so much for the positive review! We look forward to your next stay with us.

6/10 Okay

KERRY-LEE

Traveled with partner
Disliked: Amenities, property conditions & facilities
Good location near restaurant’s. When checking in we were advised the TVs were not working in the rooms. They advised they were working on the issue. Was no further communication nor any offer for reimbursement. Still we’re not working on checkout and still not received $100 held on credit card.
Stayed 1 night in Jul 2023
Response from Nisha on 2023/8/5
Dear Kerry-lee, thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nisha.

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Better location!
Stayed 3 nights in Jul 2023
Response from Reception on 2023/7/26
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Rhys

Stayed 1 night in Jul 2023
Response from Nisha on 2023/8/11
Dear Rhys, Thank you for your review! Lovely to hear positive feedback. We hope to see you again soon, and that your next stay is as memorable as your previous. Kind regards - Reception Team

8/10 Good

Yomon

Traveled with family and small children
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jul 2023
Response from Scarlett on 2023/7/21
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Jonathan

Traveled with family and small children
Really comfortable beds, great location.
Stayed 5 nights in Jul 2023
Response from Katrina on 2023/7/15
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Ashish

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to Civic and ANU, making it attractive.
Response from Nisha on 2023/7/14
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Although a bit dated, this is a reasonably priced hotel that is in easy walking distance to the cbd shops and restaurants. Underground parking, but some parking spaces are really hard to get in and out of - our tip is to turn left upon entering and head to B2 as it’s not such a tight squeeze there. The buffet breakfast was great value!
Stayed 2 nights in Jul 2023
Response from Reception at Mantra on Northbourne on 2023/7/11
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Big room
Stayed 1 night in Jul 2023
Response from Shriya, Reception Team on 2023/7/11
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dirk

Traveled with partner
Liked: Cleanliness, staff & service
Our main complaint is over the parking. The parking is very tight if you run a full size SUV. Furniture in unit is somewhat showing its age. Access to kitchen cupboards impossible if you are under 150 cm tall. Otherwise all good.
Stayed 4 nights in Jul 2023
Response from Kat on 2023/7/8
Thank you for your review and for sharing your experience. We hope your next visit will be more enjoyable than the previous one. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Raquel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location near restaurants. Bathroom needs an update.
Stayed 4 nights in Jul 2023
Response from Kat on 2023/7/8
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Peter

Stayed 1 night in Jul 2023
Response from Mantra on Northbourne Reception on 2023/7/6
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joanne

Stayed 1 night in Jun 2023
Response from Scarlett on 2023/7/21
Thank you for your review! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Reception at Mantra on Northbourne

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with all aspects of my stay.
Stayed 1 night in Jun 2023
Response from Scarlett on 2023/6/14
Thank you for your review! It is always a pleasure to receive positive feedback. Kind regards, Reception at Mantra on Northbourne

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a great location
A nice hotel, we booked a premier view room which was somewhat overpriced. Good size, had all the amenities needed but the room was very tired and although adequate not to the standard of a modern hotel. The best feature is it's location - close to shopping at Canberra City and a mass of cafes & restaurants within walking distance.
Stayed 4 nights in May 2023
Response from Roja on 2023/5/22
Thanks for staying with us. We appreciate your feedback!