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Reviews of Brassey Hotel

4 out of 5
Brassey Hotel
Belmore Gardens & Macquarie Street, Barton, ACT

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 1002 reviews" "
Rating 8 - Good. 380 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful, the hotel is located near Camberra's central areal and very accessible. The room is clean and comfortable, and despite having limited number of parking spots, I did not any issues parking my car at different hours of the day or night. I highly recommend Brassey Hotel to anyone visiting Camberra, ACT
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/5/3
Hi Ricardo,Thank you so much for the lovely feedback. I will be sure to share your comments with the team. We certainly have a dedicated team of passionate hoteliers who love what they do.We hope to welcome you back again soon.Kind regards,Guest Services

10/10 Excellent

San

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff - they gave us great recommendations for local restaurants and bars! Lovely garden at the hotel, and the rooms are very spacious and comfortable. The pillows are SO COMFORTABLE. Would stay here again and recommend to anyone staying in Canberra!
Stayed 1 night in Apr 2024
Response from Dijana on 2024/4/24
Hi San, Thank you so much for the lovely feedback. We certainly have a dedicated team of passionate hoteliers who love what they do.I hope to welcome you back again soon.Warm regardsDijana Jonoska

8/10 Good

Andrew

Business traveler
Liked: Staff & service, amenities
Older property with very small rooms old bathrooms and little to no parking.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/17
Hi Andrew,Thank you for taking the time to review. I can see you booked a standard room. Should you return I would recommend a superior room which is quite a bit larger.We look forward to welcoming you back again.Regards Guest Services

10/10 Excellent

Tylah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the time we spent there, we didnt have any issues during our stay.
Stayed 1 night in Mar 2024
Response from Guest Servicees on 2024/3/27
Hi Tylah, Thank you for your review. I am pleased you enjoyed your stay.Regards

8/10 Good

Trevor

No restaurant or cafe but otherwise terrific.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/20
Hi Trevor,Thank you for your review. We have several dining options in the precinct just a short stroll.We hope you will visit us again so you can experience our restaurants.Regards Guest Services

10/10 Excellent

Tatjana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/3/20
Dear Tatjana,Thank you for your review. We hope to be able to welcome you back again soon.Regards Guest Services

10/10 Excellent

Kim

Will definitely stay here again when in Canberra. Absolutely fabulous.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/15
Hi Kim,Thank you for taking the time to share your experience. I am pleased you enjoyed your stay.I hope to be able to welcome you back again soon.Regards Michelle

6/10 Okay

Illona

Liked: Cleanliness, staff & service
Better facilities in the room, a proper king size bed nit two singles joined.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/4
Hi Illona,Thank you for your review. On your next visit please feel free to request a king size bed. I hope to see you soon.Regards

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jake on 2024/2/5
Hi Bernadette, Thank you for your positive feedback. I am so glad that we were able to curate a wonderful stay for you during your time in Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Charlie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was extremely pleasant for the cost. Would definitely stay again and probably will.
Stayed 1 night in Feb 2024
Response from Jake on 2024/2/5
Hi Charlie, Thank you for your positive feedback. I am glad that you enjoyed our heritage hotel and that it is cost effective. I look forward to welcoming you back to The Brassey for your next trip to Canberra!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jake on 2024/2/5
Hi Andrew, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Lizanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jake on 2024/2/5
Hi Lizanne, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance trip
Great stay apart from parents not controlling their kids in the corridor making heaps of noise when coming back late in the evening. Don’t blame the kids, but blame the parents not teaching their children correctly.
Stayed 1 night in Jan 2024
Response from Michelle on 2024/1/22
Hi Stephen,Thank you for taking the time to review. I apologise for the noise from other guests.We hope you will visit us again in the future.Regards Guest Services

10/10 Excellent

Lesley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on 2024/1/22
Hi Lesley,Thank you for your review.We hope you will visit us again soon.Regards Guest Services

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! An easy walk to Manuka Oval and some great restaurants. Very quiet and comfortable room. We will be back!
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/15
Hi Christine,Thank you for visiting us and sharing your review. Hope we welcome you back soon!

8/10 Good

Jem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having access to Hale Gym as a guest of the hotel. Room itself is very dated but was comfortable and clean. No room service or onsite kitchen is pretty odd for any hotel today.
Stayed 1 night in Nov 2023
Response from Guest Services on 2024/1/15
Hi Jem,Thank you for your review. Yes our Gym is certainly a great bonus with state of the art equipment. All our dining options are in the Realm precinct just a short stroll up the road with several options to choose from. Unfortunately we dont offer room service as the restaurants are not attached to our building. We hope to be able to welcome you back again in the future.Regards Guest Services

4/10 Poor

ASTRID

Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre
Bathroom in need of renovation Comfortable bed ,Cheap bathroom amenities and bathroom towels were old . No luxury no hooks to hang stuff Tap fell off in my hand in shower No money being put back into the place Cold and dark feeling in hallways Guest lounge coffee machine didn’t work not a comfortable place to hang out . Staff on reception were smily amd welcoming .
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/15
Hi Astrid, Thank you for providing us with your valuable feedback. We're disappointed to hear that the Brassey Hotel wasnt exactly to your liking. We are currently undergoing bathroom refurbishments this year. We hope you will visit us again so we can share an even more positive experience.Regards Guest Services

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice gardens and environment around the hotel
Stayed 4 nights in Dec 2023
Response from Guest Services on 2024/1/15
Hi Ian,Thank you for posting your positive review.We look forward to welcoming you back again in the future.Regards Guest Services

4/10 Poor

Kyaw

Traveled with group
Liked: Room comfort
Disliked: Staff & service
We booked for 3 adults in one room with 2 twin bed. (Extra charges for an adult). However, when we checked in at night time. We found out that room was only with King bed. Tried to ask for help from counter staff and she replied there was no housekeeping this time. Ended up I had to take another room with $186. Most importantly, the receptionist told us they didn’t receive the request for 2 twin beds via “Expedia.com”. I asked for refund for extra adult but unable to do so because it was booked via Expedia. I hope HOTEL.COM can look into the matter . Regards, Ken
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/15
Hi Ken,Thank you for taking the time to review. I do apologise for the mix up with this booking with the 3 guests. I have just processed a refund for 40 to compensate for the third guest.I hope we will be able to welcome you back to the hotel in the future.Regards Michelle

10/10 Excellent

Leith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quiet residential area. Lovely garden. Beds are very comfortable and linen clean and fresh. Good sized room. The bar fridge was noisy so I turned it off. Staff were friendly and helpful. Very professional.
Stayed 1 night in Dec 2023
Response from Guest Services on 2024/1/7
Hi Leith,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Joery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Comfy. Great short stay.
Stayed 3 nights in Dec 2023
Response from Guest Services on 2024/1/7
Hi Joery,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 2024/1/7
Hi Nicole,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Oct 2023
Response from Guest Services on 2023/12/31
Hi Rebecca,Thanks for the great feedback regarding your recent stay at The Brassey of Canberra. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/30
Hi Robert,Thank you for visiting us and sharing your review. We hope you will visit us again soon!

10/10 Excellent

Ajith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/30
Hi Ajith,Thank you for your great review. I am pleased you enjoyed your stay with us.We hope to be able to welcome you back in the future.

6/10 Okay

Rajinder

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff Great location Bathroom/shower was not clean and had mould. No microwave in the room
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/30
Hi Rajinder,Thank you for taking the time to review. I have had our housekeeping team give the bathroom a deep clean. We dont have microwaves in the rooms as they are hotel style rooms not self contained apartments. We do have a microwave for guests to use at any time in the Grab n Go area opposite reception.-

10/10 Excellent

Arifur, Fawkner

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find microwave in the room. Is that standard?
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/30
Hi Arifur,Thank you for taking the time to review. Yes our rooms are hotel rooms not apartments however we do have a communal microwave for guest use in the Grab n Go area which is open 24 hours. Regards Guest Services

8/10 Good

Kay

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very nice and surrounded by beautiful gardens. Appears to have a wedding venue which is a nice spot. The hotel is tired and the housecleaning staff lack attention to detail. There was a trash can filled with soiled nappies from a previous guest. We were 3 people and don’t have enough towels. One of the lights was just a bare bulb hanging from the ceiling. The front desk was very apologetic about the nappies and quickly brought us more towels so that was nice.
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/31
Hi Kay,Thanks for the feedback regarding your recent stay at Brassey.Sorry for the inconvenience, cleanliness should be up to standards and we have escalated the issues with our Housekeeping Manager. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Bruce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy and the staff were excellent.
Stayed 2 nights in Dec 2023
Response from Guest Services on 2023/12/31
Hi Bruce,Thanks for the great feedback regarding your recent stay at Brassey. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 2023/12/18
Dear Colin,Thank you for your review. We are pleased you had a positive experience with us.We hope you will be able to visit us again in the future.Regards

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on 2023/12/18
Hi Melissa,Thank you for your review.Please come back and visit us again soon!Regards

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting the Big Smoke for a Christmas Party
Great overnight stay while in town for a Christmas Party. Hotel was very reasonably priced and great location for our needs. Lots of little ‘freebies’ (Coffee/Tea/Chocolates and Fruit) added to the enjoyment.
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/18
Hi Gavin,Than you for sharing your great review. I am pleased you found the Brassey Hotel to your liking. We hope to welcome you back again in the future .

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for 3 nights to visit new granddaughter. Always enjoy the quiet suburban location, easy parking and old school vibe this hotel has. Unfortunately there were unreasonably noisy guests this trip and went to staff desk after 11pm to see if anything could be done. Night manager had just come on duty and was fantastic in coming straight up and settling things down. Next day I decided to go home 1 night early and had no expectation of any refund with the short notice but the staff understood the circumstances and didn’t charge me that last night. Thank you and well done, especially that night manager and the new day manager on Saturday morning.
Stayed 3 nights in Dec 2023
Response from Guest Services on 2023/12/13
Hi Geoffrey,Thank you for taking the time to review. I am pleased that our Night team were able to assist with the noisy guests. I hope we will be able to welcome you back again in the near future.Regards Guest Services

10/10 Excellent

Nicklas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Servicesd on 2023/12/13
Hi Nicklas,Thank you for your great review.We hope to be able to welcome you back again soon.Regards Guest Services

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on 2023/11/23
Hi Christopher,Thank you for taking the time to review. I am pleased you enjoyed your stay at Brassey Hotel. Please come back and visit again soon.Regards

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large chess pieces in the garden were splendid and the bar options were spot on. The fridge/coffee area in the room was infested by ants, but otherwise, wonderful place to stay.
Response from Michelle Guest Servides on 2023/11/23
Hi Jessica,Thank you for taking the time to review. Yes our chess pieces in our beautiful gardens are a nice addition. I have had our maintenance team fix the ant problem.I hope to be able to welcome you back again in the future.

10/10 Excellent

Sam

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Guest Services on 2023/11/23
Hi Sam,Thank you for your great review.We hope to see you again soon.Regards

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a tall person i hate when shower heads are low. I mean sometimes the shower head is in the middle on back. At the brassey the shower head was amazing. I could stand under it while washing away my troubles of the day. And i was massive impressed with the number of power points. Well worth the visit.
Stayed 3 nights in Oct 2023
Response from Kathryn on 2023/10/31
Thanks DarrylIt's great to read you enjoyed your stay and were able to wash away your troubles. We hope to welcome you back again soon.

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023
Response from Guest Services on 2023/10/29
Hi Robert,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on 2023/10/29
Hi Paul,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Prudence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I really enjoyed our stay at Brassey Hotel. The hotel was very clean and had great amenities. The hotel is in close proximity to Canberra CBD and main tourist destinations. Driving would be the best way to travel to and from areas.
Stayed 2 nights in Sep 2023
Response from Guest Services on 2023/10/29
Hi Prudence,Thank you for taking time to review.I am glad to hear you had a good experience with us.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brassey is a beautiful hotel to stay at. The staff we encountered were amazing, so helpful and welcoming. The facility are second to none, the gym facility is of the highest standard and impeccably clean. The gardens are breathtaking. The rooms are very clean and tidy and I loved that there was a coffee machine in our room. We had a lovely time and will return the next time are in Canberra … Thank you again to the lovely staff we encountered during our stay, it is so hard to find well presented and hard working employees … you are a credit to the corporation you work for and they are lucky to have you are the faces of the beautiful Brassey!
Stayed 1 night in Sep 2023
Response from Guest Services on 2023/10/29
Hi Rebecca,Thank you for your great review. I am glad to hear you had great moment with our staffs, I will share this review to our team as encouragement! I hope to be able to welcome you back again soon. Regards,Guest Services

2/10 Terrible

sarah

Stayed 1 night in Sep 2023
Response from Guest Services on 2023/10/29
Hi Sarah,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A favourite place of ours
Stayed 4 nights in Sep 2023
Response from Guest Services on 2023/9/30
Hi Jean, Thank you for taking the time to review. I hope to be able to welcome you back again in the future. Regards

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brassey hotel ticked all boxes for me. It was quiet, clean and spacious with a view of outside which was all I was after. I’d happily stay again
Stayed 1 night in Sep 2023
Response from Guest Services on 2023/9/30
Hi John Thank you for taking the time to review. I hope to be able to welcome you back again in the future. Regards

10/10 Excellent

Sunga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 2023/9/30
Hi Sunga, Thank you for taking the time to review. I hope to be able to welcome you back again in the future. Regards

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, except for the noisy plumbing
Water pipe usage from nearby rooms at 5am woke us up early each morning - very loud, clunking, stop start, very disappointing.
Stayed 2 nights in Aug 2023
Response from Guest Services on 2023/9/13
Dear Guest,Thank you for taking the time to review. I will get our maintenance team to check the pipe near the room.We hope you will visit us again in the future.Regards Guest Services

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Duty Manager on 2023/9/13
Hi Melissa,Thank you for your great review.Please visit us again when in town.regards Guest Services

10/10 Excellent

Chanda phan

Stayed 1 night in Aug 2023
Response from Guest Services on 2023/9/13
Hi Chanda,Thank you for taking the time to review. We hope you will visit us again in the future.Guest Services

6/10 Okay

KUSUM

Disliked: Cleanliness
Ok stay. Had to request room swap to begin with with no problems. Furnitures are reallllly old and this room had funky smell. All in all- it was ok
Stayed 3 nights in Aug 2023
Response from Guest Services on 2023/8/16
Dear Kusum,Thank you for taking the time to review. We hope to be able to welcome you back again soon.