Bac Ha Vacations from NT$46,046

Be careful if you have a refrigerator in your room that is pre-stocked with merchandise. It has sensors on every item. If you open the refrigerator and/or simply read the label on a drink or pull out drinks to use the refrigerator for personal use (ex: your own water bottle), you will be charged for that temporarily removed item. I was charged $22 during my stay and never drank any hotel drinks in the refrigerator. There is a sign in the room that stated there are limited outside refrigerators available for personal use which counter intuitive. Unfortunately this is a deception the hotel uses to nickel and dime it's customers. I'm using this $22 frivolous charge to notify other's thinking of staying at the hotel and one reason I didn't give 5 stars. Be careful out there.

Service, staff and amenities were top notch.

The only complaint is navigating in and out of hotel to walk to the strip or other restaurants. Elevators a little confusing until you get used to the technology. Beautiful hotel inside and out All staff we interacted with were nice and helpful

Loved the scenery. Staff was very nice and accommodating. Hotel was overall excellent! I would definitely return again.

The hotel/resort is very beautiful and clean. We arrived before 11 am and received complimentary early check-in. The room (37-719) is so spacious and I love the sunken living room. I booked a room with Sphere view and got it, with bonus golf course and mountain views. Another feature I like is the toilet has a separate door in the bathroom. The tub is separate from the shower. Housekeeping is daily. All the staff we encountered are respectful and professional. Our favorite restaurant is the Grand Lux Cafe and there are 2 of them, the smaller one is open 24/7 and the bigger one until 2am. This is our second time at the Palazzo and highly recommend it and will choose it again next time.