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Reviews of Motel 6 Buena Park, CA - Knotts Berry Farm - Disneyland

2 out of 5
Motel 6 Buena Park, CA - Knotts Berry Farm - Disneyland
7051 Valley View St, Buena Park, CA

Reviews

6.6
Rating 10 - Excellent. 382 out of 1227 reviews" "
Rating 8 - Good. 236 out of 1227 reviews" "
Rating 6 - Okay. 199 out of 1227 reviews" "
Rating 4 - Poor. 147 out of 1227 reviews" "
Rating 2 - Terrible. 263 out of 1227 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Ajanae

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Chue

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Edgardo, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Alot of parking and easy access to highway
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Edgardo, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

2/10 Terrible

Dulce

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping. Internet not working. We were told that due to the “wind” the WiFi was not operating but it was sunny and no wind. Hairs all over the shower. Floors dirty. Who ever says they clean the room is not accurate. There’s only 9 channels.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Dulce, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

6/10 Okay

Mignaly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Mignaly, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/30
Hi Chloe, Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Tasha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place to book your stay at. Seems to have a lot of drug activity and those people staying there like it’s their home. There was roaches in the bathroom. Worse place I’ve ever stayed at!!!
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/4/30
Hi Tasha, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Jack, Los Angeles

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/25
Hi Jack,Thank you for the excellent rating!! Maz K.#Team6

6/10 Okay

Alejandra, Lincoln

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Front desk staff are so rude. Not friendly. Rooms are so small. Great location though!!
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Alejandra,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Michael

Disliked: Property conditions & facilities
Their website must show old pictures of the motel because it definitely needs to be refreshed. It is kind run down and because of the cheap price it has some shady looking guests.
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Michael, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/25
Hi John,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

Jessica, san bernandino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Brand Experience Team on 2024/4/25
Hi Jessica,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs! No vending machines, no ice machine no front desk available person most if not all of the time.
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Heather, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Wilfer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible experience. The rooms do not have microwaves or refrigerators. The place feels unsafe, and there is no kitchen at all. I asked for help, and the only answer I received was, "There are no more rooms," it was so frustrating.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Brigitt

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the room was clean. Its a nice property
Stayed 10 nights in Jan 2024
Response from Nancy Y. on 2024/4/17
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Sarah, Yuma

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Never staying here again! The room was tiny and gross. Looked like it hadn’t been cleaned in weeks.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Sarah,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Alejandro

Liked: Property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Alejandro,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 2024/4/12
Hi SandraThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Martha p

Stayed 2 nights in Mar 2024

10/10 Excellent

Brigitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Brand Experience Team on 2024/4/12
Hi Brigitt,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Gricelina

Stayed 1 night in Mar 2024

8/10 Good

Layla

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on 2024/3/24
Thank you for the feedback.Hope to see you soon

10/10 Excellent

Oscar

Traveled with partner
Muy agusto
Stayed 1 night in Mar 2024
Response from Management on 2024/3/24
Thank you for the feedback.Hope to see you soon

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Karla,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

KI BUM

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
AC odor, let me feel I am poor
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Gigi

Traveled with family and small children
Disliked: Staff & service
Arriving the staff was super rude and didn't give correct information.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Gigi,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Patricia

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Transients in and out of the property at all hours. Barking dogs and poop in the grassy area where I had to take my dog. Trash left in parking lot from people with no regard for others!!!
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Patricia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 2024/3/24
Thank you for the feedback.Hope to see you soon

2/10 Terrible

Sandra, Cedar Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
We did not receive house cleaning the entire time we were there. Our keys did not work at all , we have to get them fixed every single day of our stay!
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Sandra,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good except the 2 ice machines on the property didn't work.
Stayed 6 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/21
Hi Michael, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff an friendly place
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/19
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Lucky, Desert Hot Springs

Traveled with family
Liked: Cleanliness, staff & service
Close to Disney
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 2024/3/19
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Mat

Traveled with family and small children
Liked: Staff & service
the Staff was friendly at the front desk when checking in and out. The property was clean, pretty well maintained and in a fairly good area. The room was small, basic… don’t expect shampoo, conditioner, a fridge, a cofee maker, etc. Hey, its Motel 6 and not the Waldorf…. but you can expect a place you can feel comfortable getting a good night sleep before taking the kids to Knotts or Disneyland. The 1 thing to note is that the shower is really small. If you are over 6ft be prepared to duck.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 2024/3/19
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Amandeep

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very dirty hotel So bad condition of property Lift was broken Ice machine was not working So dirty bathrooms
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Leonardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/3/21
Hi Leonardo, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 2024/3/21
Hi Mary Jo, Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

CHRISTINA

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a great location but the hotel it self was just okay. The rooms don't have refrigerators or microwaves, ice machine didn't work they said they was waiting on a part.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/12
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Leonardo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/3/12
Hi Leonardo,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

DIANA

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Selected a non smoking room and it smelled like smoke.. since I was with my baby, I called the front desk and asked for another room. Front desk staff was great at helping us. New room didn’t have a smoke smell to it but both beds were broken. The bath had mold on the handle.. we checked in on a Saturday and it was full of suspicious activity. 2 homeless men outside by the parking, drunk people everywhere, and even the cops had shown up. Didn’t feel safe at all. Since we were going to be out all days and just staying there for sleep, we stayed. During the week it was better. More families and overall a better experience than the weekend. However won’t be staying here again. The staff was great again, the cleaning was as best as it could be given the conditions of the motel
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 2024/3/7
Hi Diana, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Liked The places to eat not even a minute walking distance away
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/7
Hi Francisco, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

2/10 Terrible

Angelica

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very unsafe people of all hours out lurking dog feces everywhere this hotel should not use Disneyland/knots Berry Farm as a name very misleading when you arrive to this facility and then you’re stuck no refunds so you have no choice but to spend the night after paying $200 a night very unsafe area. This hotel should be closed. There is bar windows as a cashier that was my first sign.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/7
Hi Angelica, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Jessica, san bernandino

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Friendly stafff and very peaceful
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/3/7
Hi Jessica, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

8/10 Good

George, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and great customer service at front desk
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 2024/2/29
Hi GeorgeWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Love the service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/2/29
Hi Ricardo,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Abigail

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room smelled like cigarettes despite of being a smoke free room. The bathtub had damages as well to the toilet. Other than that the beds were ok and clean. The lamps not working
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/29
Hi Abigail,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Jennifer

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old motel, room is outdated. Rusty, chip paint are coming off from the bathtub and toilet. Small bathroom. Stains on bedsheets. Found a few hairs on the towels. Only okay to stay for one night for a quick rest but will not recommend. Plenty of parking. About 15 mins drive to Disneyland. Starbucks and Jack in the Box are across the motel. Other than that we will not be coming back to this motel.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/29
Hi JenniferAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

4/10 Poor

Thomas

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Would never stay here . Rooms are old dirty, broken walls sink, shower rusted, tvs didn’t work, our 1st room stinked smells so bad, ask for another room gave us another room smell less stinky but the tub has cracks that can hurt you so asked for another one , smelled better but this place is out dated , you can hear the road and ppl walking and talking when your sleeping . Not a clean place the tubs and sinks had cracks or signs of damage and stains. Elevator is nasty looking and dirty Nothing good about this place . I should have ask for a refund but was to late when we arrived and couldn’t book right away had no choice .
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/2/29
Hi ThomasThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6