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Reviews of Nantahala Village

3 out of 5
Nantahala Village
9400 Highway 19 West, Bryson City, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 483 out of 903 reviews" "
Rating 8 - Good. 201 out of 903 reviews" "
Rating 6 - Okay. 99 out of 903 reviews" "
Rating 4 - Poor. 76 out of 903 reviews" "
Rating 2 - Terrible. 44 out of 903 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small unique hotel with nice details. Beds were comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very pretty. It was mine and my husband’s anniversary. I had mentioned it when booking and there was an Anniversary card in our room when we got there. I would recommend this property.
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/21
Thank you. We are pleased with your great review and hope to have you celebrate your anniversary with us next year!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wendy on 2024/4/21
Thank you for the great review. We appreciate your business.

8/10 Good

Angels R

Stayed 1 night in Feb 2024
Response from Wendy on 2024/4/21
Angels. thank you for your review. We appreciate your business.

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very peacful
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked everything about the property, but the area surrounding it is very remote and nothing at all is open after 9 p.m......Nowhere to get food or snacks!!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Byron

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful area, comfortable, close to attractions.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Stay
Fantastic stay. Clean room comfy bed. Excellent customer service. We will definitely be back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have easily given this review a five star if it were not for the plumbing issues in our room. Not exactly sure if it was the toilet or the piping issues in the hotel but we had much difficulty flushing the toilet. Had to use a plunger every time we used it and sometimes that did not even help. We did let the front desk know but at that point nothing could be done so we just dealt with it. Everything else was wonderful, especially the front desk clerk Amber. Wonderful customer service. Our room had a beautiful view of the mountain. We were in the hotel part and it was very quiet. Only one restaurant, Rivers End, was in the area, and it did have delicious food. Others were about 15 minutes away. Breakfast offered at the hotel was a sausage biscuit and coffee. Rivers End Restaurant served breakfast Saturday and Sunday only so we ate there one morning and it was delicious. Not sure if we would stay here again due to the plumbing issues but hopefully they will get them addressed and resolved.

10/10 Excellent

Chad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Really nice cabins tucked away in the woods. I would come back again.
Stayed 1 night in Dec 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rebecca

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Merate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023

10/10 Excellent

Selia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cabin. It was quiet and the drive was beautiful. Bryson City was close and we were able to ride the train.
Stayed 1 night in Nov 2023

8/10 Good

George H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice mountain getaway.
Great location with good views of the mountains. Comfortable room. Great staff!
Stayed 1 night in Nov 2023

10/10 Excellent

SCOTT, Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

James

Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and awesome staff !
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Grittney

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
For the price of the cabin, I was not impressed. Bathroom tub did not have plug for drain to take a bath. Shades were broken, back patio door was unlocked and open. It was difficult to lock after. Beds were not comfy. TV was difficult to turn on as it the remote had limited functions. Mountain view was ok. Kallisto restaurant lobster bisque lacked chunks of lobster for the price
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Little Stop
Amazing little stop on our way to Gatlinburg this year! Very clean, great view, comfortable bed, and a wonderful staff! Definitely a place I would stay again and recommend to anyone passing through this area. Thank you!
Sunrise from the jacuzzi suite
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hubby's bday
We stayed in a king cabin. Nice and cozy. Could use some updating but great view and comfortable for a weekend.
Stayed 2 nights in Nov 2023

8/10 Good

Amy

Traveled with family
The property was great except for the shock that there was no central heat and air. We arrived around 5pm (in Nov) to a freezing cold cabin. Once we got the wall unit and space heaters going, it eventually warmed up. Otherwise the cabin was really nice! It had a beautiful view! One small thing, we would have liked TVs in the bedrooms because we like to fall asleep with it on.
Stayed 2 nights in Nov 2023

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decor in each room made it nice to select a room that fits. I had a nice time while there site seeing and running the Tail of The Dragon
Stayed 1 night in Oct 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Judith

Too far from Bryson City. No elevator only steps in lodge.No place for breakfast beside just sausage biscuits. Problems getting TV to turn on and raise or lower the sound on it.
Stayed 5 nights in Oct 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor fireplace!
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/30
Steve, We are happy that you were happy with your stay. Thanks for the great review!

10/10 Excellent

LeeAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/30
LeeAnn, Thank you for the prefect score! We welcome you back any time.

10/10 Excellent

Robbyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King bed had a very soft foam topper that made it very soft. Was hard to sleep. Staff was very nice and restaurant was good. Property is very pretty.
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/30
Robbyn, We are grateful for your perfect score! Please stay with us again when you are in the area.

8/10 Good

DEANIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was pleased with everything. Only thing was room was never cleaned so had to ask for new towels. And suggestion, to add a shelf in the shower to sit toiletries and a bath mat.
Stayed 4 nights in Oct 2023
Response from Wendy on 2023/10/25
Deania, We are so terribly sorry for any inconvenience you experienced during your stay with us. I am glad that were were able to make this right. Please consider staying with us again in the future when you are traveling to the Bryson City area.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Wendy on 2023/10/25
Donald, we are grateful for great reviews like this! We do hope you plan your stay with us the next time you are in our area. It was a pleasure to have you.

10/10 Excellent

JEFFREY, Jacksonville

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
train trip
This is an older property and could use some updating but it was great for our stay. One thing that could be done is to provide tissue in each unit.
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/22
Thank you for the great review! We hope you stay with us again in the future.

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place... beautiful grounds...very friendly staff...has a bed and breakfast feel..nice rockers and a great swing on covered porch....room and lodge is very cozy.would definitely stay here again
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/22
Kevin, We are grateful for your great review!! We pride ourselves on customer service and your comments about staff didn't go unnoticed. We look forward to your return next time you are traveling in the area.

4/10 Poor

Joan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nantahala Resort Management on 2023/10/30
Joan, we are disappointed that you were not completely happy after going above and beyond to accommodate you during your stay.

10/10 Excellent

Raymond and Tammy

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/22
Raymond and Tammy, Thank you for the great review! We look forwarding to having you stay with us again when you are traveling to the Bryson City area.

10/10 Excellent

Francis

Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/17
Ann, thank you for the great review. We are happy that you were happy during your stay and look forward to having you stay with us again in the future!

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/17
Brian, We are disappointed that you were not completely satisfied during your stay. We would like the opportunity to make this right. Please reach out so that we can discuss.

6/10 Okay

Natalie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was very nice, however, our room was very musty and we had no toilet paper in the bathroom. The front desk was supposed to be open until 8:00. We went back at 7:30 because we could t get anyone to answe the phone and the front desk was closed. So I had to go to the women’s bathroom I. The lobby to take a roll of toilet paper. Not cool.
Stayed 1 night in Oct 2023
Response from Nantahala Resort Management on 2023/10/15
Natalie, Definitely not cool and we want to make this right. Let us know how we can do that.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay.
Stayed 1 night in Oct 2023
Response from Wendy on 2023/10/13
Michelle, We thank you for this great review! This is what we strive for each and every time. We look forward to having you stay with us again when in Western North Carolina.

8/10 Good

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful lodge &resort. Dinner was excellent. We were late arrivals, lobby was closed but restaurant staff got us taken caremade handicsp wheelchair accessible & could not work the tv properly. of. We hope property can be
Stayed 2 nights in Oct 2023
Response from Wendy on 2023/10/13
Eddie, we take pride in our customer service and appreciate your kind words. Please visit our property again when in the area.

4/10 Poor

Pedra

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth it
Our room was run down, the cover on the bed had a yellow spot, a queen size sheet was used for a king bed - they turned it sideways. And the mattress was bouncy and you could feel the springs. No elevator
Stayed 1 night in Oct 2023
Response from Nantahala Resort Management on 2023/10/13
Pedra, We are disappointed that you were disappointed with your stay with us. We would like to make this right so that you will consider us in the future when traveling in this area. Reach out so we can discuss. -Wendy

2/10 Terrible

Jesse

Disliked: Cleanliness, property conditions & facilities
Room was infested with stink bugs.
Stayed 2 nights in Oct 2023
Response from Nantahala Resort Management on 2023/10/13
Jesse, We regret that your stay at our resort did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered.

10/10 Excellent

KOREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very comfortable bed
Stayed 2 nights in Sep 2023
Response from Wendy on 2023/10/13
Koren, We appreciate your great review! We enjoyed having you stay with us and look forward to seeing you again. -Wendy

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nantahala Village Resort on 2023/9/20
Ralph, it was a pleasure to be your host! Thank you for taking the time to review our property! We look forward to seeing you again!