Hi Josh,We apologise for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with reception hours, room allocation, and cleanliness. Your feedback regarding maintenance and cleaning standards will be addressed promptly to ensure improvements are made. Please accept our sincere apologies for falling short of your expectations. We appreciate your valuable feedback and hope to have the opportunity to make it right during any future visits.Kind Regards,Amanda FinnFront Office Manager

Hi Elsa,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including the lack of communication, cleanliness concerns, and maintenance issues. Your feedback is invaluable, and we will address these matters with our team to ensure they are rectified. We understand your decision not to return and regret that we were unable to meet your expectations on this occasion. Kind Regards,Chris van ’t HoffGeneral Manager

Hi Nikala,Thank you for your continued loyalty and for choosing to stay with us multiple times. We're delighted to hear that you find our place nice and comfortable. We look forward to welcoming you back for many more enjoyable stays in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Bethany,Thank you for choosing to stay with us again! We're thrilled to hear that you had another lovely experience with us and that you found the apartment clean, spacious, and conveniently located in the heart of Southbank. We appreciate your kind words and look forward to welcoming you back for your third visit!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Annalie,Thank you for your wonderful 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind feedback. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Carlos,Thank you for your feedback. We're sorry to hear about the issues you encountered, including the missing wine and unpleasant odors. We apologize that your stay did not meet your expectations. Your comments are important to us, and we will address these concerns with our team to improve our services. Thank you for bringing this to our attention.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Adam,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a great place to stay, especially if you prefer not to drive. It's fantastic that you enjoyed our nice, clean, modern apartments and that you found them to be quiet as well. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hope Meredithe,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our fantastic location, especially for families with kids. However, we apologize for the musky smell you encountered in the foyer and rooms. Rest assured, we take your comments seriously and will address this issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Dirk,Thank you for sharing your experience with us. We apologise for any inconvenience caused by the ongoing construction nearby. We understand this may have affected your stay, and we appreciate your understanding. We're glad to hear that you enjoyed the spa facilities. We look forward to welcoming you back soon.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Gazal,Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our amazing service and that we could enhance your experience by upgrading your apartment at no extra cost. It's fantastic to know that our central location and the convenience of having everything within walking distance added to the enjoyment of your 8-day stay. We're delighted that the apartment had everything you needed. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Ben,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay. Your feedback is valuable to us, and we're always striving to provide excellent service to our guests. If there's anything specific you think we could improve upon to make your next stay even better, please let us know. We hope to welcome you back soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hermin,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you would consider staying again in the future. We look forward to welcoming you back soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kevin,Thank you for your excellent rating! We're thrilled to hear you had such a positive experience during your stay with us. We look forward to welcoming you back soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Brent,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience during your stay with us. Your feedback is invaluable to us as we strive to provide excellent service to all our guests. We regret any inconvenience caused by the room key issue and the unexpected view. Rest assured, we have taken steps to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for an even better experience on your next visit.We look forward to serving you again soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jonathan,Thank you so much for your outstanding review! We are thrilled to hear that you had a fantastic stay with us and that you rated us a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful experience.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jamie,We apologize for any inconvenience caused by ongoing construction and roadworks in the area. Unfortunately, these factors are beyond our control, but we appreciate your understanding.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Katrina,Thank you for taking the time to leave us a review. We're pleased to hear that you had an overall positive experience during your stay. If there's anything specific you think we could improve upon to earn that extra star next time, we'd love to hear your feedback. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi James,We sincerely apologize for the cleanliness issue you encountered in the bathroom. This does not meet our standards, and we take your feedback seriously. Rest assured, we will address this with our housekeeping team immediately to ensure such incidents are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our hotel during your next visit.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Matt,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service is our top priority, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jill,Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure they are resolved for future guests. Please rest assured that we take guest safety and comfort very seriously, and we will work diligently to rectify these issues. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kelly,Thank you for your kind words! We're thrilled to hear that you enjoyed our hotel's view, location, and facilities. Providing our guests with a memorable experience is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon for another wonderful stay!Kind Regards,Chris van ’t HoffGeneral Manager

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Thank you!

Hi James,We're thrilled to hear that our property met your needs and provided convenient access to transportation options. It's great to know that you enjoyed the nearby attractions on South Bank as well. Thank you for your kind words about our helpful staff. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

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Thank you!

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Hi Georgia,Thank you for your kind feedback! We're delighted to hear that you found our accommodations quite spacious with a great view, and that our location close to many attractions suited your needs.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're thrilled that we could provide you with a memorable experience.Should your travels bring you back to the area, we would be honored to host you again.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Rebecca,Thank you for your glowing review! We're absolutely delighted to hear that you had a 10 out of 10 experience during your stay with us. Providing exceptional service and accommodations is our top priority, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. We truly appreciate your feedback and recommendation, and we look forward to the opportunity to welcome you back for another outstanding stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Heather,Thank you for sharing your feedback with us. We apologize for the condition of the carpets, couch, and dining chairs during your stay. Ensuring a comfortable and pleasant environment for our guests is important to us, and we appreciate you bringing these concerns to our attention. We'll address these issues promptly and look into options for upgrades to enhance our guests' experience. If there's anything else we can do to improve your stay or if you need any further assistance, please let us know. We hope to have the opportunity to welcome you back in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Quitterie,Thank you for your feedback! We're delighted to hear that you appreciated our great location. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a fantastic time here!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Daljit,Thank you for your feedback! We're glad to hear that you enjoyed the variety of activities available around our property, including shopping, restaurants, and bars. If you have any other questions or need assistance during your stay, please feel free to reach out. We hope you have a wonderful time exploring the area!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Lance,Thank you for taking the time to leave your review. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay with us.If there are any areas where you feel we could improve and earn those extra two points for your next visit, please don't hesitate to let us know. We're committed to continually enhancing our services to ensure our guests have the best possible experience.We hope to have the opportunity to welcome you back again soon. Thank you for choosing to stay with us!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Mark,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the construction next door and the confusion with the parking and lift access.We understand how frustrating it can be when these unexpected issues arise, especially without prior notice. We'll make sure to address this communication lapse to ensure that all guests are informed of any potential disruptions in the future.If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jack,Thank you for your review. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay with us.If there are any specific areas where you feel we could improve and earn that fifth star for your next visit, please don't hesitate to let us know. We're committed to continually enhancing our services to ensure our guests have the best possible experience.We hope to have the opportunity to welcome you back again soon and provide you with an even better stay. Thank you for choosing to stay with us!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hannah,Thank you for sharing your feedback with us. We're glad to hear that you found our apartments conveniently located near the South Brisbane train station and within walking distance to the river and Southbank. We're also pleased that you enjoyed the lovely view from your apartment and that the construction nearby did not disturb your stay.We apologize for any inconvenience you experienced with the bed setup and the overall condition of the place. Your comments are valuable to us as we continuously strive to improve our accommodations.Regarding the smoke alarm maintenance, we regret any disturbance this may have caused during your stay. We understand the importance of notifying guests in advance of any necessary maintenance, and we apologize for any oversight in communication.Your comfort and satisfaction are important to us, and we appreciate your understanding. If you have any further concerns or if there's anything we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Thank you!

Thank you!

Hi Michael,Thank you for your 5 out of 5 rating! We're thrilled to hear that you enjoyed a quiet stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Bikky,Thank you for taking the time to share your feedback. We are delighted to hear that your overall experience was very good and that you found our property features to your satisfaction.Your positive comments are truly appreciated, and we are thrilled to have contributed to a positive stay. If there are any specific aspects you enjoyed or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jenny,Thank you for taking the time to provide us with feedback on your recent stay. We appreciate your input and are glad to hear that you chose our hotel.We noticed that your overall review score was 3 out of 5. We value your opinion and would love to know more about your experience. Your insights are important to us as we continually strive to improve our services.If there are specific areas where we can enhance your satisfaction or if there were any concerns during your stay, please let us know. Your feedback helps us better meet the expectations of our valued guests.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Ya-Yun,Thank you for taking the time to provide feedback on your recent stay. We are pleased to learn that you rated your experience an 8 out of 10. Your feedback is important to us, and we appreciate your positive assessment.If there are specific areas where we can improve and earn a perfect score next time, please feel free to share your insights. We value your input and strive to enhance our services based on guest feedback.We hope to welcome you back for an even more enjoyable stay in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Anneke,Thank you for taking the time to share your detailed feedback about your recent stay in our 1-bedroom apartment on level 13. We're delighted to hear that you found the apartment spacious, clean, and equipped with everything you needed.We appreciate your understanding regarding the broken kettle issue, and we're glad our reception team could assist promptly to resolve the situation. Your safety and comfort are our top priorities, and it's great to know that our team could guide you through restoring the power and replacing the kettle efficiently.It's wonderful to hear that the location of our hotel was convenient for your family, with easy access to Southbank pool, museums, and the city. We're also pleased that you enjoyed the variety of nearby restaurants and coffee shops. It's unfortunate about the construction noise impacting your balcony experience, and we apologize for any inconvenience caused.We're thrilled that you made use of our recreation area and its amenities, including the pool, TV room, and pizza oven. Your positive comments about the facilities and your overall great stay mean a lot to us.If your travels bring you back to Brisbane, we would love to welcome you and your family again. Please feel free to reach out if there's anything specific you'd like us to arrange for your next stay.Safe travels, and we hope to see you again soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Cheryl,Thank you for choosing to stay with us once again! We are thrilled to hear that you are always happy with your experience at our hotel.It's fantastic to know that our convenient location near public transport, eating places, and the Queen Street mall adds to the enjoyment of your stay. Providing a comfortable and accessible environment for our guests is a top priority for us, and we're delighted that it has contributed to your positive experiences.Your loyalty means the world to us, and we look forward to welcoming you back for many more enjoyable stays. If there's anything specific you love about your time with us or if there are any additional ways we can make your stay even better, please feel free to let us know.Once again, thank you for your continued trust in Ivy and Eve Apartments and Hotels. We can't wait to host you again soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Karl,Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that your experience at our hotel was an 8 out of 10. We're thrilled that we were able to meet your expectations, and your positive review means a lot to our team.At Ivy and Eve Apartments and Hotels, we strive to provide exceptional service and create memorable moments for our guests. Your feedback is invaluable as it helps us understand what we are doing right and where we can improve. If there's anything specific you loved about your stay or any areas you think we can enhance, please feel free to share more details.We look forward to welcoming you back in the future and hope to make your next stay even more enjoyable. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Thank you once again for choosing Ivy and Eve Apartments and Hotels. We appreciate your business and the opportunity to serve you.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Craig,Warm greetings from Ivy and Eve Apartments and Hotels!I hope this message finds you well. We are delighted to have received your wonderful 5 out of 5 score review, and we wanted to take a moment to express our heartfelt gratitude for your kind words.Your positive feedback truly brightened our day and serves as a testament to our ongoing commitment to providing exceptional service and memorable experiences for our guests. It is immensely rewarding to know that we were able to contribute to making your stay enjoyable.Our entire team takes great pride in delivering the highest standards of hospitality, and your satisfaction is our greatest reward. We will share your compliments with our staff, as they are the driving force behind our success.If your travels bring you back to Brisbane, we would be absolutely thrilled to welcome you again and ensure another outstanding stay. Please feel free to reach out if there is anything specific you loved about your experience or if there are areas where we can further enhance our services.Once again, thank you for choosing Ivy and Eve Apartments and Hotels. Your support and positive feedback mean the world to us.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kyle,Thank you for taking the time to share your feedback and for giving us a 4 out of 5 score. We appreciate your honesty and value your input. If there are specific areas where we can improve and earn that extra point for your next visit, please feel free to share your suggestions. We're committed to providing the best possible experience for our guests, and your comments help us in our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Francois,Thank you for your positive feedback! We're delighted to hear that you found our location to be great and convenient for walking to various places. Your recommendation means a lot to us, and we truly appreciate your kind words.If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back in the future.Thank you for choosing to stay with us.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Chi Wai,Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are pleased to hear that your overall experience at our hotel earned an 8 out of 10 score.We take great pride in providing excellent service and a comfortable stay for our guests, and your feedback helps us understand what we're doing well and where we can improve. If you have any specific comments or suggestions on how we can elevate your experience to a perfect 10, please feel free to share them with us.Our team is committed to continuous improvement, and your satisfaction is our top priority. We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay even more enjoyable.Once again, thank you for choosing Ivy and Eve Apartments and Hotels. We value your patronage and look forward to serving you in the future.Kind Regards,Chris van ’t HoffGeneral Manager