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Reviews of Holiday Inn Express Brisbane Central, an IHG Hotel

4 out of 5
Holiday Inn Express Brisbane Central, an IHG Hotel
168 Wharf Street, Spring Hill, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sihui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Reservations Team on 2024/4/29
Dear Sihui, Thank you for the fantastic 5-star review! We're over the moon to hear about your positive experience with us. Our goal is to make every interaction memorable, and we're thrilled that we achieved that for you. Your satisfaction is our greatest reward, and we can't wait to continue providing you with exceptional service. See you again soon!

8/10 Good

Zhi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Usually this hotel is pretty good, however, this round there is some construction happening opposite the hotel, and it was a bit noisy during early morning.
Stayed 4 nights in Apr 2024
Response from The Reservations Team on 2024/4/15
Dear Zhi, Thanks for sharing your experience with us! It's great to hear that we have continued to exceed expectations and are thrilled you choose to stay with us. We understand that the construction noise from across the street was a bit disruptive this time around and are disappointed it disrupted your stay. We'll definitely take note of your feedback to see how we can make improvements for our guests if construction is around the property. We look forward to welcoming you back soon! Kind regards

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Reservations Team  on 2024/4/15
Dear Wayne,Thanks for your rating. If there's anything specific you'd like to share about your experience or if you have any feedback for us, we'd love to hear it. Your input helps us improve and ensures that we continue to provide great experiences for all our guests!Kind regards,

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable comfortable accommodation. Terrific breakfast included. Walkable to central station & train to airport.
Stayed 2 nights in Apr 2024
Response from The Reservations Team  on 2024/4/11
Dear Michelle, Thank you for taking the time to review your most recent stay at our hotel. We are delighted to see that you enjoyed your time with us and enjoyed our comfortable, and delicious breakfast facilities. We are already looking forward to welcoming you back for another stay soon. Kind regards

10/10 Excellent

Jesus Marcelino Hocson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Apr 2024
Response from The Reservations Team  on 2024/4/11
Dear Jesus,  Thank you for taking the time to leave such a positive review. It is great to see you enjoyed your stay with us and we look forward to welcoming you back soon. Kind Regards,

10/10 Excellent

Ronald

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 1 night in Mar 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Donna, Ypsilanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Jason, Eufaula

Stayed 2 nights in Mar 2024
Response from The Reservations Team on 2024/4/22
Dear Jason, Thank you for taking the time to share your feedback with us. We appreciate your honest evaluation of your recent stay.While we're glad to hear that there were aspects of your stay that you found satisfactory, we also acknowledge the areas where we fell short of your expectations. Your feedback is invaluable to us as we strive to continuously improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

GUY

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great and overall pleasant stay
Stayed 1 night in Mar 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Glenda, Langley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Easy walk to the central station to purchase Go cards to use for either the bus or City Cat ferry.
Stayed 4 nights in Mar 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Hotel was clean and neat and very conveniently located. Overall a great hotel. my only complaint was the bathroom is not private which i thought was strange for a room with twin beds
Stayed 3 nights in Mar 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Jeanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 4 nights in Feb 2024
Response from Reservations on 2024/3/11
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Glenn

It was ok
Stayed 1 night in Feb 2024
Response from Reservations on 2024/3/11
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely atmosphere
Stayed 2 nights in Feb 2024
Response from Reservations on 2024/3/11
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Reservations on 2024/4/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Yutao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the convenience of providing breaki
Stayed 2 nights in Feb 2024
Response from Reservations on 2024/3/11
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel,as I've stayed there a few times and each stay is the same as the last excellent.
Stayed 4 nights in Feb 2024
Response from Reservations on 2024/2/15
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second time at this hotel
Great service, breakfast, and a small gym. What’s not to like? You can walk down Wharf Street, turn right and head over to Queen Street. Walk up a couple of blocks and you’re at the pedestrian mall with tons of stores and restaurants. Good air conditioning. Check out my reviews of the major tourist response in Brisbane. Please give me a link if you find us any help for you.
Stayed 7 nights in Jan 2024
Response from Reservations on 2024/2/15
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, nothing to hard. Loved it
Stayed 5 nights in Jan 2024
Response from Reservations on 2024/2/15
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities
Good for the price but little things; bins didn't have liners, there were only thin transparent curtains so sunlight blinds you at 5am, no hangers in the wardrobe, things that like. But great location, free breakfast, and very easy checkin
Stayed 1 night in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Harshid

Stayed 3 nights in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome from efficient staff. Good choices for breakfast, which was included in room rate. Great facilities and would be happy to stay here again if visiting Brisbane in the future.
Stayed 1 night in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Clancy Cotterill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Hiromi

Stayed 1 night in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and recommended for short stay. Only breakfast can be improved.
Stayed 2 nights in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located close to CBD and South Bank. Nice clean rooms. Breakfast included in room rate which was a big plus. Staff very helpful.
Stayed 4 nights in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this establishment was fantastic I have stayed there a few times and i can't fault it at all especially the staff they where all wonderful.
Stayed 4 nights in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Joemier

Stayed 7 nights in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a big problem that I needed help with whilst staying at the Holiday Inn Express in Brisbane. The staff did not hesitate when I asked for their help. I am very grateful to all of them.
Stayed 5 nights in Nov 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

LUIS ERNESTO

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

KWONG TAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God location
Stayed 2 nights in Dec 2023

6/10 Okay

Vishu

Stayed 3 nights in Dec 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Loree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. The room was very clean and tidy. Parking options were close by.
Stayed 1 night in Dec 2023
Response from Reservations on 2023/12/14
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Marcus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room. Clean and well appointed. Very good value for money!
Stayed 1 night in Dec 2023
Response from Reservations on 2023/12/14
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 2023/12/14
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Jo

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Reservations on 2023/12/14
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and location.
Stayed 1 night in Nov 2023
Response from Reservations on 2023/12/4
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

John

Stayed 3 nights in Nov 2023
Response from Reservations on 2024/1/22
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to what I had to do
Stayed 1 night in Nov 2023
Response from Reservations on 2023/11/29
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean modern facilities
Stayed 1 night in Nov 2023
Response from Reservations on 2023/11/29
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Sharon-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reservations on 2023/11/29
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Jessika

Stayed 1 night in Nov 2023
Response from Reservations on 2023/12/14
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

GURPAL

Stayed 3 nights in Nov 2023
Response from Reservations on 2023/11/29
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

SOPHIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe environment and friendly staff. I liked everything about this hotel . Will surly come back and stay again . Ta
Stayed 2 nights in Nov 2023
Response from Reservations on 2023/11/29
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay for us
Stayed 1 night in Nov 2023
Response from Reservations on 2023/11/29
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team