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Reviews of Emporium Hotel South Bank

5 out of 5
Emporium Hotel South Bank
267 Grey St, South Brisbane, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 818 out of 974 reviews" "
Rating 8 - Good. 102 out of 974 reviews" "
Rating 6 - Okay. 27 out of 974 reviews" "
Rating 4 - Poor. 16 out of 974 reviews" "
Rating 2 - Terrible. 11 out of 974 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive but amazing hotel. Rooms and hotel facilities are excellent. Staff very friendly and attentive.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Service was outstanding from time arrive to time apart Restaurants amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, easily accessible for restaurants and activities
Stayed 1 night in Mar 2024

10/10 Excellent

Duygu

Stayed 1 night in Mar 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gregg, BIRMINGHAM

Stayed 1 night in Mar 2024

10/10 Excellent

Alice

Stayed 2 nights in Feb 2024

10/10 Excellent

Iben, york

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from Bobby Calingasan on 2024/2/8
Hi IbenThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Lindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its simply a beautiful place to stay
Stayed 3 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi LindyThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

STEPHEN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very stylish rooftop bar and pool Rooms are first class
Stayed 1 night in Feb 2024
Response from Bobby Calingasan on 2024/2/8
Hi StephenThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly receptionist at the check in.
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Dear DavidThank you for submitting your review and I hope you enjoyed your overall stay. Your feedback is important to us, and rest assured that I have passed this onto our upper management team to further investigate. We look forward to welcoming you back again soon!Best Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Always a great place to stay before we fly overseas. Close to restaurants and a nice walk along the river
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi Nicholas, Thank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Yehia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel surronded with resturants & services
Great place to stay, a lot of surrounding resturant and facility , great serice and staff
Stayed 10 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi YehiaThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi SimonThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Kym

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fabulous staff ! Clara was wonderful in front desk
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi KymThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

8/10 Good

JICHENG

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is hoped that a separate HDMI input to TV will be available in the future
Stayed 3 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi JichengThank you for your review! We are in the process of changing to Foxtel for more options. We also have chromecast options shall you wish to watch Netflix via your phone!We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

SARUSHAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi SarushanThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

8/10 Good

Much

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi MuchThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

8/10 Good

Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, convenient location, rooftop pool and terrace were exceptional!
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi JoThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi Mark, Thank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

8/10 Good

Vikki

Traveled with group
Liked: Cleanliness
Lovely hotel room and comfy bed. Restaurant was dated and looks very tired. Bar closes early on a Friday which was a shame after seeing a show. The service was basic too
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Dear VikkiThank you for submitting your review and I hope you enjoyed your overall stay. Your feedback is important to us, and rest assured that I have passed this onto our upper management team to further investigate. We look forward to welcoming you back again soon!Best Regards, Bobby CalingasanGuest Relations Manager

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deposit
We don’t appreciate being required to have $100 per day paid at check in just in case you use the minibar. And then wait several days for it to be refunded.
Stayed 3 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Dear Kevin, Thank you for submitting your review and I hope you enjoyed your overall stay. Your feedback is important to us, and rest assured that I have passed this onto our upper management team to further investigate our process. We look forward to welcoming you back again soon!Best Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi DavidThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi Kevin, Thank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

8/10 Good

Susan

Traveled with partner
Liked: Staff & service, amenities
Some areas in the room needed cleaning. Dust on bedside table, clock radio and lamp. The surface surrounding basin in the bar area had a lot of marks from glasses. The glass and tiles in bathroom needed cleaning. There was a lot of noise from the room next door. Their door was constantly banging and at 2 am on it disrupts your sleep. Some areas of the room are well worn.
Stayed 2 nights in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Dear Susan, Thank you for submitting your review and I hope you enjoyed your overall stay. Your feedback is important to us, and rest assured that I have passed this onto our upper management team to further investigate. We look forward to welcoming you back again soon!Best Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Calingasan on 2024/2/8
Hi Andrew, Thank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very few power points and no power points anywhere near the desk! Lighting system is very unusual and takes a couple of days to find out how it works.
Stayed 2 nights in Dec 2023
Response from Bobby Calingasan on 2024/2/8
Hi Ian, Thank you for your review! We have a pull up - powerpoint on the desk (we can show you on your next stay) for more powerpoint options :) We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

2/10 Terrible

Brett

Stayed 1 night in Dec 2023
Response from Bobby Calingasan on 2024/2/8
Dear Brett, Thank you for submitting your review and I hope you enjoyed your overall stay. Your feedback is important to us, we would like to know more about your stay as we noticed you scored us below average. Please email us at info@emporiumhotels.com.au. We look forward to welcoming you back again soon!Best Regards, Bobby CalingasanGuest Relations ManagerGuest Relations Manager

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Bobby Calingasan on 2024/2/8
Hi Nathan, Thank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bobby Calingasan on 2024/2/8
Hi RhondaThank you for your review! We look forward to welcoming you back with us!Kind Regards, Bobby CalingasanGuest Relations Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the best hotel in Brisbane for service, food and entertainment
Stayed 1 night in Nov 2023

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 3 nights in Nov 2023

10/10 Excellent

Mahisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the fact that the advertised price was in USD with no clear indication on the website. Thinking my night would cost me $380 and only to be told it was $599 at the time of arrival. Two very different prices. Well played...
Stayed 1 night in Nov 2023

6/10 Okay

Tin

Traveled with family
Liked: Cleanliness, property conditions & facilities
check-in was late due to room not available. reason given that supervisor checking the room. Hotel should inform us before 3pm about room is not available till check-in time. we entered to room later than 3pm, flight landed 10am
Stayed 2 nights in Nov 2023

10/10 Excellent

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel but maybe slightly overpriced for what I paid per night. Loved the pool area, steam room, sauna & ice bath. Rooms are really well sized, great bathrooms. The tv behind the mirror isn’t the best idea, shower head was leaking and one of the led lights was flickering. That being super fussy though. Would still absolutely stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Leah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fun pool, comfortable beds, great staff!
Stayed 4 nights in Oct 2023

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though i did not receive any benefits from the VIP hotel program, the hotel itself it very nice, clean with great staff, so all good:)
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our short stay was perfect. We really enjoyed the vibe at this hotel and they have gone above and beyond in the presentation the lifts and the lighting are a real buzz. Cannot wait to take the kids there for them to check it out.
Stayed 2 nights in Nov 2023

8/10 Good

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mixed feelings with review - property and staff amazing and helpful/engaging. Roof top pool, view and Terrace Bar definitely 5 stars. Room itself did not feel it was value for money for a top class hotel - room amenities could do with upgrade - only two towels which were a bit threadbare, bed soft/sagging. We thoroughly enjoyed celebrating a milestone birthday though would not spend same amount of money again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Tameka

Stayed 1 night in Nov 2023

10/10 Excellent

Jacinta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service great hotel to stay at
Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like .. it was like , "a breath of fresh air" , walking into the hotel yesterday ! All the fabulous , human beings working at the hotel , are great representatives, of "The Emporium ". I can't wait ...... to visit , AGAIN !!!
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Emporium !!
The Emporium hotel is fantastic!!! The attention to detail is second to none and we loved it!
The view-amazing!
Floor 21 restaurant - unbelievable!
The river suite, better than this photo!
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Will be staying there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Oct 2023

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly and very helpful staff
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Loved loved loved my stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023