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"Nice large Room with views, Clean , Friendly Staff and very welcoming from Entrance to Exit."

"Rooms nice size, great location. Staff friendly and attentive when required. "

"Fantastic view, warm welcome from staffs, clean room condition"

"The check-in and check-out process was very easy and fast without a deposit. The FO gave me a room with a nice view, the sea and the pool. The room was clean, the AC was cold, the shower was very strong. but now they don't provide bar soap, shower cap, toothbrush in the bathroom but when you check in, they will ask for this and if you need it, they will give it to you. everything is ok, only the security in front of the lobby door must be alert if guests bring a lot of luggage. There is no need to ask whether they need help carrying the suitcase or not. I think it's better to just help directly without having to ask. Novotel Balikpapan, January 5, 2026"

"Love the buffet breakfast, so much to choose from. Pools are great, close to other dining. This is our second visit and we will definitely be back again"