Find Cheap Hotels in Boonton, NJ

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"During a snow storm when you can't get to restaurants, having 1 microwave to serve the entire clientele was ridiculous!! I stood in line for 40 minutes behind 8 other people waiting to heat up theitem purchased in the lobby. No microwave in any rooms!!! Awful!!!"

"Was ok"

"We really enjoyed our stay at the crown plaza hotel room was clean staff was excellent breakfast was fresh very good I recommend the hotel to everyone "

"Nice and clean "

"The best."

"Had to leave for family emergency wouldn’t credit me I had insurance too. They all about money nothing more . "

"I stayed at this hotel specifically due to proximity to a nearby funeral home. The parking lot is in terrible shape and gave a bad impression. There were no signs to assist finding your way around. The front desk experience was fine. The adventure to find the room seemed slightly ridiculous such as my room started with a 4 in a two story hotel. The hallways were endless and looked like I was going through employee areas to find my room. The vending machines were old, half broken and expensive. The room was clean but dated. The breakfast area was clean but very limited in items to eat so I did not partake. I would stay again if necessary but not seek out this location "

"The breakfast was good, the staff were pleasant, and the distance to major attractions was convenient. I would highly recommend, especially for families."