Find Family Hotels in Black Rock

"The property needs maintenance. While it is kept clean, I had issues with the balcony door (no one came to attend to it either). The TV never worked. There was no water for one day and no announcement to say as such. There wasn’t even a map so you could find amenities. Overall customer service down right poor. Workers generally had a poor or rude attitude. Restaurant was closed and found out only at dinner time. Service in the pub was not great. Would I stay here again? Most likely not. You couldn’t even bathe on the beach here. Also it should be clearly displayed that the hotel will CALL a taxi for you. The cost of this ‘shuttle’ is not included and must be paid by you. "

"We stayed 4 nights while exploring the local nature. Our executive bungalow was spacious and very comfortable, right next to the beach, with plenty of seating inside and out. The restaurant and bar staff were very efficient and friendly, but room service could be improved. The quality of meals in the restaurant was very good."

"The water took very long to get hot in the shower."

" I wanted to take a moment to share feedback from my recent stay at Tropikist Resort. First, I would like to say that the staff was extremely friendly, welcoming, and helpful throughout our visit. From the moment we arrived, we were greeted with a welcome drink, which was a very nice touch. That said, I was a bit disappointed with some aspects of the all-inclusive package. When booking an all-inclusive stay, I expected a more comprehensive experience. Upon arrival, there was no bottled water or drinks available in the room, and I later learned that only certain beverages were included. Bottled water and some local drinks, such as Carib beers, had to be purchased separately, which was unexpected. Additionally, I noticed that there was no lifeguard on duty at the beach area, which would have been reassuring from a safety perspective. The food itself was very tasty, and compliments to the kitchen staff; however, the selection was fairly limited. Between meal times, there were also no real snack options available, which would have been a nice addition to the all-inclusive offering. Overall, I would rate my stay a 3 out of 5. Despite these setbacks, I did enjoy the friendliness of your staff and the relaxing atmosphere, and I would still recommend Tropikist Resort to others—with the understanding of these limitations. Thank you for taking the time to review my feedback. I hope it is helpful as you continue to enhance the guest experience."

"Room was perfect just need some upgrades on bedding and sheets."

"Great position right on beach. Friendly staff. Nice meals. "

"The ocean was visible from my room, such a beautiful scene. The staff was the best especially Mitch and Taneal! You guys made our day! The rooms were clean, the bathroom could do with a little tlc. Will be going back in the near future "

"Room was in good condition. Staff were extremely friendly and courteous and worked as best as they could within a the many flaws of the hotel. Ice machine broken, bar unmanned, room service every other day, ineffective communication between room and front desk (had to use WhatsApp) no tv (had to use your personal streaming like Netflix) and when it wasn’t working, no maintenance available until 11:00 pm that night. No food available at beach front bar on the first day. Shout out to Jamal who went over and beyond to accommodate for the flaws and made the stay bearable. Sad to see such a previously prestigious site in this condition. "

"Yes, was please"