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Reviews of Radisson Hotel Bismarck

3 out of 5
Radisson Hotel Bismarck
605 E Broadway Ave, Bismarck, ND

Reviews

8.0

Very Good

Rating 10 - Excellent. 382 out of 1002 reviews" "
Rating 8 - Good. 347 out of 1002 reviews" "
Rating 6 - Okay. 149 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Booked for a night and they were overbooked never got a room
Stayed 1 night in May 2024
Response from Trudy on 2024/5/16
Dear Michelle,On behalf of the Radisson Hotel Bismarck, we would like to extend our sincerest apologies for the inconvenience you experienced during your recent visit to the Radisson.We deeply regret that we were unable to honor your reservation due to an unexpected oversell situation.At the Radisson, we strive to provide exceptional service and accommodations to all of our guests. On this occasion, we failed to meet our own standards and your expectations. We are truly sorry for the frustration this caused you.Once again, please accept our heartfelt apologies, and I hope you will give us another opportunity to serve you better in the future.Warm Reguards,Trudy Anderson, General Manager

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Michelle on 2024/5/15
We appreciate your business!

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay
Stayed 1 night in May 2024

8/10 Good

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Kids enjoyed the pool.
Stayed 1 night in Apr 2024

6/10 Okay

Susana

Traveled with family
Liked: Staff & service
My cousin and I stayed at this hotel because a friend of mine was getting married there. The hotel was nice but they don't do daily housekeeping. We had a lot of trash in our room that we kept putting in bags so it wouldn't be all over the place. We called several times and nobody came to get our trash until the third day that we were there. They also weren't refreshing our towels. I'm not sure if I would stay there again.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, property conditions & facilities
In the past this hotel has been my go to, I will not be going to it again. In great need of an overhaul. I am being incredibly gracious.
Stayed 1 night in May 2024
Response from Trudy on 2024/5/2
Dear Jen,Thank you for bringing your concerns to our attention. We sincerely apologize for the shortcomings you experienced during your stay with us.Your feedback is invaluable to us and we are committed to addressing these issues promptly. Please except our sincerest apologies once again and we hope to have the pleasure of welcoming you back in the future.Sincerely, Trudy Anderson, General Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to events, shopping, and restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, lots of dining options close by.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Stayed 2 nights in Apr 2024

8/10 Good

Brandon

Stayed 1 night in Apr 2024

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs a refresh.
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Stayed 3 nights in Mar 2024
Response from Michelle on 2024/4/12
Thank you for your stay! Please let us know if there is anything we cand do to make your future stays better.

6/10 Okay

Jodi, Dickinson

Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Michelle on 2024/4/12
Thank you for your stay!

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
The room angels like cigarettes. The front desk lady stopped my card twice for 2 incidental holds. Had me sign someone else's registration card and i had to go back and sign the correct one.
Stayed 1 night in Mar 2024
Response from Trudy on 2024/3/30
Dear Shannon,On behalf of the Radisson Hotel Bismarck, we apologize for not meeting your expectations with our check in process and the smell of the guest room.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely, Trudy Anderson, General Manager

10/10 Excellent

Sherri, West Fargo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Michelle on 2024/3/31
We appreciate your response. Thank you for staying with us!

8/10 Good

Heather

Business traveler, Traveled with partner
The shower curtain was moldy. Otherwise the room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Michelle on 2024/3/31
Thank you for your response. We do apologize for the inconvenience. We appreciate your stay with us.

6/10 Okay

Adam, Glyndon

Disliked: Staff & service, property conditions & facilities
The staff was not overly friendly. Cleaning was minimum.
Stayed 1 night in Mar 2024
Response from Michelle on 2024/3/31
Thank you for your response. We do apologize for the inconvenience. We appreciate your stay with us.

10/10 Excellent

Elizabeth

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Michelle on 2024/3/31
Thank you for your response. We appreciate your stay with us.

6/10 Okay

Michael

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shower head as terrible
Stayed 1 night in Mar 2024
Response from Trudy on 2024/3/14
Dear Michael, On behalf of the Radisson Hotel Bismarck, we apologize for failing to meet your expectations.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michelle on 2024/3/17
Thank you for your response!

6/10 Okay

James

Stayed 1 night in Mar 2024
Response from Michelle on 2024/3/31
Thank you for your response. Please let us know if there is anything we can do differently. We appreciate your stay with us.

10/10 Excellent

Traci

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendants were friendly and polite. Served its purpose as intended.
Response from Michelle on 2024/3/17
We appreciate your business! We look forward to seeing you again!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on 2024/3/17
Thank you for your response.

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice clean everyone was awesome
Stayed 1 night in Feb 2024
Response from Trudy on 2024/2/26
Dear Chelsea,Thank you so much for your kind review.We are glad you enjoyed your stay with us.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

8/10 Good

cheryl, Grand forks

Liked: Cleanliness, staff & service, property conditions & facilities
Close to event
Stayed 2 nights in Feb 2024
Response from Michelle on 2024/3/17
Thank you for your response.

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Michelle on 2024/3/17
We are sorry for any issues that may have occurred during your stay. Please let us know if you have any recommendations for us.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here again when I’m visiting Bismarck.
Stayed 1 night in Feb 2024
Response from Michelle on 2024/3/17
Thank you for your stay! We look forward to seeing you again!

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient but dated
The hotel is conveniently located next to the hospital however it is small, dated, and more expensive than others. Not to mention I was charged more than my hotels.com booking total. Not my first choice hotel.
Stayed 1 night in Feb 2024
Response from Michelle on 2024/3/17
We are sorry for the inconvenience. Please let us know if there is anything we can do to provide you with better service.

10/10 Excellent

Tamy

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was close to the hospital where I had my surgery quite clean & overall just what we were looking for
Stayed 2 nights in Feb 2024
Response from Michelle on 2024/3/17
We appreciate your business! Thank you for the response!

4/10 Poor

Tara

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The king bed in the executive suite was a rock, so we couldn't sleep. My husband tried to use the sofa bed, but there were no sheets or blankets for it. There were no wash rags either. The rooms are outdated. The staff were friendly but said they couldn't discount the room because I got the room through Expedia. Bad experience.
Stayed 1 night in Feb 2024
Response from Michelle on 2024/3/17
We apologize for the inconvenience. Please let us know if you have any further recommendations. Our goal is to provide the best service possible. We are sorry that this stay was a bade experience for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of this world
First time here and it felt like a different world. People were super nice and the room was perfect.
Stayed 2 nights in Feb 2024
Response from Michelle on 2024/3/17
We appreciate your business! We look forward to having you stay again. Thank you for your response!

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Michelle on 2024/3/17
Thank you for your response!

4/10 Poor

Brandie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Guests around us were very noisy, I made a complaint about a fight breaking out in the hall and the room, nothing was done to our knowledge and the noise continued. When we used the concierge text communication in the morning to express our complaints, there was no response even though we responded to the message they didn't hesitate to send about reminding us what time checkout was. We went to the front desk to checkout and voiced our complaints about the noise at 3 am and before and after and they only gave us a ten dollar discount. After that I think we will stay at a different hotel and take Ubers downtown for dinner instead of staying at a very walkable hotel.
Stayed 1 night in Jan 2024
Response from Trudy on 2024/1/28
Dear Brandie,On behalf of the Radisson Hotel Bismarck, I apologize for the experience you had while staying with us especially concerning all of the noise. We will use your comments to better train our overnight staff on how to handle these issues.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Kind Regards,Trudy Anderson, General Manager

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities
Centrally located in Bismarck, and you can walk to several restaurants and shops. Parking is convenient and free.
Stayed 4 nights in Jan 2024
Response from Michelle on 2024/3/17
Thank you for your response!

10/10 Excellent

Katharine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very courteous and helpful when checking in. Room was clean.
Stayed 1 night in Jan 2024

4/10 Poor

Michelle, Hazen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The rooms need to be updated badly. The bartender in the bar made the customers feel as if we inconvenienced her by ordering a drink; as multiple tables said the same. Took about 20 minutes to get hot water in the shower and our heater was loud and rattled every time it kicked in
Stayed 1 night in Jan 2024
Response from Trudy on 2024/1/16
Dear Michelle,Thank you for your review. On behalf of the Radisson Hotel Bismarck, we would like to apologize for the experience you had while staying with us.We appreciate your comments as they help us to fine tune our operations so that we can exceed the expectations of all of our guests.Kind Regards,Trudy Anderson, General Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service
Hotel personnel are great beds are out dated (curled mattresses) but clean and tidey.
Stayed 1 night in Jan 2024

10/10 Excellent

Lance

Stayed 7 nights in Dec 2023

10/10 Excellent

tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
real glasses and cups !!
Stayed 1 night in Dec 2023

10/10 Excellent

Karter

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Pedro

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bismarck is quaint and relaxing
Hotel is very pleasant and offers Lounge menu for dinner . Breakfast menu is excellent. I originally booked one night but decided to stay extra day.
Stayed 1 night in Dec 2023
Response from Trudy on 2023/12/15
Dear Joseph,Thank you for your review! On behalf of the Radisson Hotel Bismarck, we are so glad you enjoyed your stay especially regarding our breakfast and dinner menu.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

2/10 Terrible

Amy

I went to check in and the hotel did not have my reservation
Stayed 1 night in Dec 2023
Response from Trudy on 2023/12/14
Dear Amy,On behalf of the Radisson Hotel Bismarck, we apologize for the experience you had while staying with us.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

10/10 Excellent

Eunice Barberi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place
Stayed 1 night in Dec 2023
Response from Trudy on 2023/12/15
Dear Eunice,Thank you for your review! On behalf of the Radisson Hotel Bismarck, we are so glad you enjoyed your stay especially regarding our cleanliness.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

8/10 Good

Ace

Traveled with family
Liked: Cleanliness, property conditions & facilities
We were there for our Christmas party. The accommodations were good. Checking in was not so good. It was slow with people waiting. I checked later for some assistance and once again it was slow.
Stayed 1 night in Dec 2023
Response from Trudy on 2023/12/8
Dear Ace,Thank you for your review. We are glad you enjoyed your Christmas Party.We apologize for the slow check in service. Thank you for bringing this to our attention.Sincerely,Trudy Anderson, General Manager

10/10 Excellent

Lenhard

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience.
Stayed 1 night in Dec 2023