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Needs good cleaning in rooms i understand being eco friendly but the bathroom was dirty long black hairs were everywhere. Front door has been broken before and was hard to open to get in the room. Floor was dusty in the room. Tile above shower had corner missing. Room smelled of body odor. When i went to make breakfast the cleaning lady mean mugged me like i didnt belong and after i stared back she spoke. I learned the police had just left and arrested some guests so maybe she assumed i was with them because of my ethnicity. Which wouldve been a mistake. I did sleep well and the front desk clerk who checked me in was great.
Verified traveler
Stayed 1 night in Feb 2024
10/10 Excellent
Duane
Traveled with family and small children, Traveled with family
2024/2/4
Liked: Cleanliness, staff & service, amenities
Nice place to stay excellent pool and breakfast. Rooms are showing there where but excellent place overall
After reading mixed reviews on this property I took a chance and I have no complaints. The 4 staff members I encountered were extremely friendly, the room, breakfast area and pool area was clean. The building itself is a bit older but everything has been updated and maintained well. Will stay here again.
The hotel looked fine right away but the pool area was dirty. The front desk worker was allowing people off the streets to roam the halls and stay in the pool area. She told the lady she “didn’t care” if she wasn’t staying. The breakfast was horrible. I wouldn’t stay here again.
Staff was very friendly and accommodating when we realized we did not have a plug for our tub. They were not able to fix that night but came first thing in the morning and fixed the problem
Marlene
Stayed 2 nights in Nov 2023
Response from Kelly on 2023/11/30
Hello Marlene-Thank you for choosing to stay with us at Comfort Inn, we loved hosting you and look forward to your next visit. Take care!
Pool area is fun, but dirty. Beds comfortable and clean. Staff was friendly!
Verified traveler
Stayed 2 nights in Nov 2023
Response from Kelly on 2023/11/10
Thank you so much for taking a minute to let us know how we are doing at Comfort Inn Bismarck. We appreciate your feedback and look forward to your next visit!
Hi Tabitha-Thank you so much for taking a moment to let us know about your exceptional experience while staying at Comfort Inn-Bismarck. We appreciate your feedback and look forward to our next opportunity to serve you, take care!
Hi Courtney-Thank you so much for taking a moment to let us know about the stay you recently experienced at Comfort Inn-Bismarck. We look forward to seeing you again soon!
Super affordable, clean, easy check in, breakfast was good
Verified traveler
Stayed 1 night in Nov 2023
Response from Kelly on 2023/11/4
Thank you so much for your amazing review of your experience while staying with us. Take care and we can't wait to see you again soon!
10/10 Excellent
Brian
2023/10/28
Brian
Stayed 1 night in Oct 2023
Response from Kelly on 2023/11/20
Hi Brian-Thank you so much for your 5 out of 5 rating on your recent stay at Comfort Inn Bismarck. We appreciate your time and loyalty and look forward to your next visit!
Place is in dire need of renovation and deep cleaning. Appliances are very old, walls stained, general cleanliness was subpar.
Nathan
Stayed 1 night in Oct 2023
Response from Kelly on 2023/10/22
Hi Nathan-Thanks for taking a moment to let us know about your recent stay. I will make sure to pass your comments on to our ownership and upper management for future consideration. We appreciate your feedback!
Advertised as pet friendly and pets are not allowed
Willard
Stayed 1 night in Oct 2023
Response from Kelly on 2023/10/13
Hi Willard-We are terribly sorry for the misinformation regarding pets in our hotel. I did research your reservation and it looks like the third party vendor that you booked through does not have accurate information. Unfortunately, we have no control over the information that these platforms publish and again apologize for any inconvenience.
Reservation was a 2 double bed and pull out couch and was put in a single king bed and told they had no other rooms. This does not work when you have 2 12 year old boys with
Alyce
Stayed 1 night in Oct 2023
Response from Kelly on 2023/10/9
Hi Alyce-We apologize for the confusion with your room assignment and understand the frustration of not getting the room type book and expected. We are pleased that we were able to quickly resolve your issue and get you into a room with enough beds for everyone. Again we apologize and hope to see you back in the future!
8/10 Good
Natasha
2023/10/6
Natasha
Stayed 1 night in Oct 2023
Response from Kelly on 2023/10/9
Hi Natasha-Thanks for taking a moment to review your stay, we appreciate your feedback!
Kids hanging out in the lobby! Felt uneasy when we checked in. I think everyone was using the pool and water slide.
Richard
Stayed 1 night in Sep 2023
Response from Kelly on 2023/10/1
Thank you for taking a moment to let us know about your experience at MainStay Suites. We apologize that your expectations were not meant and welcome the opportunity to improve. We hope you had safe travels!
6/10 Okay
Donna
Traveled with family
2023/9/24
Disliked: Property conditions & facilities
Hotel definitely could have been cleaner. Bathroom door veneer was coming off, and the toilet seat looked like it had been scraped with razor blades. The door to the room was terrible to try and open. Really had to shove and push.
Donna
Stayed 1 night in Sep 2023
Response from Kelly on 2023/9/26
Thank you for taking a moment to let us know about your stay with us at the Comfort Inn-Bismarck. We are saddened to hear that the condition of your room did not meet your expectations and will have maintenance address the issues presented immediately. Thank you again for the opportunity to improve, we look forward to your next visit!
10/10 Excellent
Leanna
2023/9/22
Leanna
Stayed 2 nights in Sep 2023
Response from Kelly on 2023/9/26
Thank you for taking a moment to review your stay with us. We appreciate the feedback and look forward to any future opportunity to serve you!
8/10 Good
Anne
Traveled with partner
2023/9/21
Liked: Cleanliness, staff & service
Good basic accommodation, clean and comfortable.
Anne
Stayed 1 night in Sep 2023
Response from Kelly on 2023/9/21
Hi Anne-Thank you for taking a moment to review your stay with us at the Comfort Inn-Bismarck, we appreciate your feedback and look forward to your next visit!
4/10 Poor
Nicole
2023/9/13
Nicole
Stayed 1 night in Sep 2023
Response from Kelly on 2023/10/9
Hi Nicole-Thanks for taking a moment to review your stay, we appreciate your feedback!
Up to date and clean. Safe were great and LongHorn steak house a couple minutes walk away.
Gary
Stayed 1 night in Sep 2023
Response from Kelly on 2023/9/20
Thank you for taking a moment to let us know about your recent stay at the Comfort Inn-Bismarck. We appreciate your feedback and look forward to your next visit!
Thank you for taking a moment to let us know about your recent stay at the Comfort Inn-Bismarck. We appreciate your feedback and look forward to your next visit!