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埃爾蘭喬汽車旅館的評分

2.5 out of 5
埃爾蘭喬汽車旅館
274 Lagoon Street, Bishop, CA

評論

7.4

不錯哦

10 分，有夠讚；882 則評論中有 232 則" "
8 分，不錯哦；882 則評論中有 307 則" "
6 分，一般般；882 則評論中有 179 則" "
4 分，不太好；882 則評論中有 104 則" "
2 分，很糟糕；882 則評論中有 60 則" "

7.8/10

整潔度

8.0/10

員工素質

7.0/10

設施服務

7.0/10

住宿環境和硬體

6.8/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
套房不错
有1个单独卧室，只有1个卫生间。有厨房厨具可以自己做饭
於 2017 年 10 月住了 1 晚

10/10 有夠讚

Ning

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒适的可做饭的套房
很不错的套房，带有厨房，可以做饭，门外有小院子，有烧烤炉（没来得及用）。

8/10 不錯哦

Sylvie

喜歡：整潔度、員工素質和住宿環境和硬體
There was an issue with the sink. They offered to move me right away but I was too exhausted and had already unpacked. I could hear the people next door so it made me feel self-conscious but normal for an older property. Not a reflection on the owners. They were amazing and the room was clean and the bed comfy.
於 2024 年 5 月住了 1 晚
Violet 於 2024年5月19日回覆
Thank you for expressing your thoughts. We appreciate your review.

8/10 不錯哦

Anna

喜歡：員工素質和住宿環境和硬體
Resident manager is very nice and friendly, thank you!
於 2024 年 4 月住了 1 晚
Violet 於 2024年4月30日回覆
Thank you for your input. We appreciate your review.

8/10 不錯哦

Cindy

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a good place to come in late when we came into Bishop nice and clean very cute and homely. The only problem we had was the mattress was too hard the sides that a nice place to stay for an overnight.
於 2024 年 4 月住了 1 晚
Violet 於 2024年4月9日回覆
Thank you for your input!

8/10 不錯哦

Lauren

於 2024 年 4 月住了 1 晚
Violet 於 2024年4月30日回覆
Thank you for leaving a review.

6/10 一般般

Wendy

情侶出遊
不喜歡：員工素質和住宿環境和硬體
Old hotel, a bit rundown but trying to renew. Clean enough on the inside but grounds untidy. Bed nice, pillows flat and only 2.
於 2024 年 4 月住了 1 晚
Violet 於 2024年4月9日回覆
Thank you for your input.

4/10 不太好

Kym

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
We didn’t stay at el rancho as it didn’t look like a safe motel. We stayed at their other property which was safer. Staff were helpful. the condition of the property is not great but Ok for one night.
於 2024 年 4 月住了 1 晚
Violet 於 2024年4月9日回覆
Thank you for the feedback.

2/10 很糟糕

Jim

於 2024 年 3 月住了 1 晚
Violet 於 2024年4月13日回覆
Thank you for your input.

4/10 不太好

Jill

於 2024 年 3 月住了 1 晚
Violet 於 2024年4月9日回覆
Thank you for your input.

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
Loved my stay
於 2024 年 3 月住了 1 晚
Violet 於 2024年3月19日回覆
Great to hear! We appreciate your review.

8/10 不錯哦

boris

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
Violet 於 2024年3月19日回覆
Thank you for your review.

10/10 有夠讚

Philippe

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is a great place to stay if you're just passing through or you're a very low-maintenance kind of person who wants a bed and quiet. The staff was nice and accommodating. It is a bit hidden from the main street, but it's very quiet. The rooms are simple, which I love! I will definitely stay here again!
於 2024 年 3 月住了 1 晚
Violet 於 2024年3月8日回覆
Thank you so much for your input! Looking forward to seeing you again soon!

10/10 有夠讚

perry

於 2024 年 3 月住了 1 晚
Violet 於 2024年3月30日回覆
Thank you! We appreciate your review!

4/10 不太好

MARK

於 2024 年 2 月住了 1 晚
Violet 於 2024年3月21日回覆
Thank you for your input.

10/10 有夠讚

Tom

喜歡：整潔度、員工素質和住宿環境和硬體
Close to June Lake/Mountain. Very helpful staff.
於 2024 年 2 月住了 1 晚
Violet 於 2024年3月5日回覆
Thank you for your review!

6/10 一般般

Kenneth

喜歡：住宿環境和硬體
不喜歡：客房舒適度
Broken Heater
The room I stayed in had a broken heater. It did not heat up at all. I'm only writing this review to notify the staff. I've stayed at this motel in the past several times and never really had issues until this last time.
於 2024 年 2 月住了 1 晚
Violet 於 2024年3月5日回覆
Thank you for letting us know! We will address the heater. Hope to see you again soon!

8/10 不錯哦

Jill

喜歡：整潔度和客房舒適度
pretty darn good
This motel more than satisfied our needs for an evening away! The price was great. The accommodations were satisfactory - better than we expected!
於 2024 年 1 月住了 1 晚
Violet 於 2024年3月5日回覆
Glad you enjoyed your stay! Thank you for your review!

2/10 很糟糕

Dietmar

不喜歡：員工素質
於 2023 年 11 月住了 1 晚
Violet 於 2023年11月21日回覆
We hope you give us another chance. Thank you for the input.

2/10 很糟糕

Cheryl

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
It started when we got an email saying that we would need to check into another property and not at the hotel we were staying at. So we went to the other property and there was no one there, just a hand written note to call someone. So we did and checked into the other hotel. There was a car that looked like someone was living in, and a family checking out. We went to our hotel and there was no one there at all. No one else was staying in the hotel. Then we see the car had followed us to this location, he apparently was the handy man. The room did not even have a privacy lock and could be entered with just a key. I found no information about wifi and so we called to get it, literally no one knew what the passcode was. At that point we left and found another place to stay.
於 2023 年 11 月住了 1 晚
Violet 於 2023年11月15日回覆
Thank you for letting us know. We are currently working on changes with the property and are addressing all of the issues with the staff. We apologize for the experience. Hope you give us another chance so that we can give you a more pleasant one in the future. Best,

2/10 很糟糕

Gustavo

不喜歡：住宿環境和硬體
Worst experience in Motels/Hotels
We booked this motel and arrived at the location at 6:30 p.m. The place was dark not a single car in the parking lot and the sign NO VACANCY lit the office/reception closed. we called and nobody answered.
於 2023 年 11 月住了 1 晚
Elizabeth 於 2023年11月12日回覆
We are very sorry you were not able to stay with us. You were our only guest arriving that Sunday and when your Credit card was declined we shut down early. We have added to our policy to call and confirm our guest. We hope you give us another chance.

4/10 不太好

Robert

親子旅遊
不喜歡：住宿環境和硬體
I try never to leave a bad review but... Small amount of toilet paper left on roll with an already used roll on the back of the toilet; no soap whatsoever! Towel bar loosely hanging on wall and bath cloths and towels left on kitchen table. Disposable blanket/sheets, wth???
於 2023 年 10 月住了 1 晚
Violet 於 2023年11月12日回覆
I notified housekeeping and we are addressing these issues. Thank you for letting us know. This is completely unacceptable and we hope you give us another chance. We apologize for the inconvenience.

8/10 不錯哦

David

喜歡：整潔度、員工素質和住宿環境和硬體
This is an older, well maintained motel away from the main highway. It's in a quiet, safe neighborhood, easy to see the mountains and the stars. A manager lives on site. Very friendly folks!
於 2023 年 11 月住了 1 晚
Violet 於 2023年11月8日回覆
Thank you for your review! We are happy to hear you enjoyed your stay!

2/10 很糟糕

jose

I do not recomend. This hotel. Awful. Smell bad.
於 2023 年 11 月住了 1 晚
Violet 於 2023年11月6日回覆
Sorry to hear about the experience. We will look into addressing the problem.

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Need repair
Faucet handle broken, one lamp not working no bulb. Heater not working. Floor dusty. Toilet bowl need to be replaced. A young man knocked on our door and looking for a female who occupied our room before us.
於 2023 年 10 月住了 1 晚
Violet 於 2023年11月6日回覆
Thank you for letting us know! We will address this immediately.

2/10 很糟糕

young

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Violet 於 2023年11月6日回覆
Thank you for the input.

6/10 一般般

Donavin

不喜歡：整潔度
於 2023 年 10 月住了 2 晚
Violet 於 2023年10月31日回覆
Thank you for your review.

10/10 有夠讚

Cindy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hidden motel
I arrived about 7pm and knew to check in at The Trees Motel thanks to the previous emails I received. I was greeted by Christine (sorry if I got your name wrong) who was very friendly. Check in was easy and she even drove over with me to the motel. The room was comfortable and clean. Very quiet and a little off the main street so no traffic noise. I travel with my dog and this motel was pet friendly. I would stay here again.
於 2023 年 10 月住了 1 晚
Violet 於 2023年10月30日回覆
So good to hear. Thank you so much for your review! We're looking forward to seeing you again soon!

10/10 有夠讚

Liu

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Violet 於 2023年10月29日回覆
Thank you for your review!

4/10 不太好

Xochitl

團體旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Not Fancy, Not Very Clean, Good Price!
The place was not clean, the room smelled bad. The key had to be picked up at another Motel a few blocks from the place. But I am thankful for the receptionist who sent a person to clean. The guy had a great attitud and left the room smelling really good!! The property is old, but the people working there were really nice and I am thankful for their cooperation.
於 2023 年 10 月住了 2 晚
Violet 於 2023年10月24日回覆
Thank you for your review. We're happy we could help.

4/10 不太好

clifford

於 2023 年 10 月住了 1 晚
Violet 於 2023年10月24日回覆
Thank you for the input.

6/10 一般般

Kirsten

於 2023 年 10 月住了 1 晚
Violet 於 2023年11月12日回覆
Thank you for your feedback.

8/10 不錯哦

Dono

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to US 395 Sierra highway. Plenty of street parking and within walking distance from Family Dollar store.
於 2023 年 10 月住了 2 晚
Violet 於 2023年10月19日回覆
Thank you for your review.

4/10 不太好

Manuel

不喜歡：整潔度、設施服務和住宿環境和硬體
It was quiet. The toilet was dirty. Had to buy cleaning product. The sink piping leaked. No wash cloths.
於 2023 年 10 月住了 1 晚
Violet 於 2023年10月17日回覆
Thank you for letting us know. We are addressing everything. Hope you give us another chance. Best,

2/10 很糟糕

Melissa

商務旅客
不喜歡：整潔度和住宿環境和硬體
Cockroach and dishes in the sink
Bathroom was dirty, there was a cockroach in the sink. Floors were sticky. Property is disgusting.
於 2023 年 10 月住了 1 晚
Violet 於 2023年10月17日回覆
We are addressing this now! Thank you for letting us know!

6/10 一般般

soo young

寵物同遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Bed is not comfortable. Lots of stains in bathroom Cleaning is not good.
於 2023 年 10 月住了 3 晚
Violet 於 2023年10月13日回覆
Thank you for letting us know. We are addressing this with housekeeping now. Hope you give us a second chance. Thanks!

8/10 不錯哦

James

喜歡：整潔度、員工素質和客房舒適度
It did the job.
It was fine. Room had a funny smell. Went and bought an air freshener which helped. It did the job. Just needed to sleep. Nothing fancy.
於 2023 年 10 月住了 1 晚
Violet 於 2023年10月13日回覆
Thank you for your input. We will see what we can do about the smell. Thank you for staying with us.

4/10 不太好

Lisa

不喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Elizabeth 於 2023年10月11日回覆
We'll do better.

2/10 很糟糕

Sylvain

不喜歡：整潔度、員工素質和住宿環境和硬體
La poussière est d’origine, les poils dans le lavabo de l antépénultième client, les traces sur le miroir de 2013, la liste est encore très longues… Par chance, les draps étaient propres
Elizabeth 於 2023年10月11日回覆
Thanks for the feedback. we'll do better.

2/10 很糟糕

Sun

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
When we arrived at the location, office was closed, and we had to find a office in another hotel to complete check in. Booking was not refundable , and we just gave up and decide to return to home instead. The property and location, we were not feeling safe . We just lost our money.
於 2023 年 10 月住了 1 晚
Elizabeth 於 2023年10月7日回覆
We are very sorry you were unhappy. The area is safe. We have a family of 5 that live on the property and my 80 year old mum lives just up the street. The El Rancho office is .5 mile from Trees our sister motel. Sorry for the inconvenience.

4/10 不太好

Lucas

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2023 年 9 月住了 1 晚
Violet 於 2023年10月27日回覆
Thank you for the input.

6/10 一般般

Ken

喜歡：整潔度和員工素質
於 2023 年 9 月住了 3 晚
Elizabeth 於 2023年10月2日回覆
Thank you, well do better :)

8/10 不錯哦

真實旅客

團體旅遊
喜歡：員工素質和客房舒適度
Interesting stay
I had to go to the sister property to check in which was less than a mile down the road. The unit I was staying in was not attached to the actual hotel, but instead was on the other side of someone’s home. There was a broken chair on the porch along with two random golf clubs and two small trash cans that one would assume should be inside the room. There were used antifreeze containers outside in the small yard along with other trash. The floors were absolutely filthy so where shoes or socks you don’t care about after your shower (you’ll thank me later). I will admit that it was rustic cuteness and the lady who checked me in was very sweet. Also, the “pullout sofa” was indeed not a sofa, but was a day bed with a pull out trundle.
於 2023 年 9 月住了 1 晚
Elizabeth 於 2023年10月1日回覆
Thanks so much for the feedback. We are addressing every issue.

2/10 很糟糕

Debra

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Violet 於 2023年9月29日回覆
Sorry you felt this way. Please feel free to message us if you have any suggestions for how we can do better. Take care.

4/10 不太好

Carlos

商務旅客
不喜歡：員工素質和住宿環境和硬體
Bad AC. And you can hear every word the neighbor say
於 2023 年 9 月住了 4 晚
Violet 於 2023年9月28日回覆
Thank you for letting us know. We'll see what we can do.

4/10 不太好

olivier

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cet hôtel est une blague. Pour 90 €, vous avez un truc dégueulasse. Un vrai foutoir. Si tu es dans un coin très sombre de la ville. Attention, si vous réserver cette hôtel, vous risquez de vous retrouver devant l’accueil avec personne. Juste un mot vous disant qu’il faut vous rendre dans un autre hôtel pour récupérer les clés. Vous n’allez pas être déçu par l’accueil… Je précise que pendant tout mon séjour, il n’y avait personne à l’office. Aucun problème. Démerdez-vous. La seule chose qui reste de sympa dans cette hôtel, c’est l’enseigne… Tout le reste est à fuir
Violet 於 2023年9月22日回覆
Sorry to hear you felt this way. The confirmation email explains the details on checking-in at a different location. Thank you for the input.

4/10 不太好

Rebecca

不喜歡：員工素質和住宿環境和硬體
Barking dogs kenneled at property that backed up to my room. Kind of a dicey low end area of town.
於 2023 年 9 月住了 1 晚
Violet 於 2023年9月21日回覆
We apologize for the uncomfortable experience. I have already sent note to address the dog. Maybe next time you're in the area you can try the charming bakery right on the end of the street called the Great Basin that offers vegan baked goods. There's also a lovely coffee shop across from them. Hope you give us a second chance. Take care.

4/10 不太好

真實旅客

家庭旅遊
Average at best
It start by needing to check in at another motel because of staffing issues. At 4:00, the room wasn't ready as repairs needed to be done. After a couple of hours we went to the room and repairs still weren't even started. In fact, they never repaired the broken headboard during the 3 days we were there. Day two, the room wasn't cleaned. The next, we saw the maid and she said we weren't on the list for room cleaning. Although, she did get the room cleaned for us. Other than that, the room was average and the stay wasn't bad but wasn't anything to bring me back either.
於 2023 年 9 月住了 3 晚
Elizabeth 於 2023年9月19日回覆
We are so sorry. We will discuss these issues in our morning meeting. I will address all of the issues. Thanks so much for the input. We hope you give us another chance.

10/10 有夠讚

Jiani

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Violet 於 2023年9月21日回覆
Thank you for your review!

8/10 不錯哦

Tom

喜歡：員工素質和住宿環境和硬體
Overall a good value, but I do not like staying at a facility with no staff on hand for questions or support. No breakfast is a disappointment.
於 2023 年 9 月住了 2 晚
Elizabeth 於 2023年9月19日回覆
Thanks for the feedback. The Great Basin Bakery is caddy corner from the motel on Lagoon and Main Street. They have an awesome breakfast :)