Dear Eileen, We sincerely apologize for the inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and pleasant environment for all our guests. We regret that you encountered issues with unpleasant odors and disturbances from neighboring units. Please know that we take your feedback seriously and promptly address these concerns with the relevant teams to ensure a more enjoyable experience for future guests. We understand your decision to check out early and are sorry we couldn't rectify the situation during your stay. Your feedback helps us improve, and we hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management

Dear Janice, We are delighted that your stay at Extended Stay America met your expectations for safety and cleanliness! Our top priority is ensuring a comfortable and secure environment for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management

Dear Leah, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for sharing your feedback. We apologize for the unsatisfactory conditions you encountered during your stay. Maintaining a clean and welcoming environment is a top priority for us, and we will address this matter with our housekeeping team to ensure it does not happen again. Your feedback is invaluable as we strive to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for the kind review and for taking the time to appreciate our dedicated staff. We are delighted that you had a pleasant experience and that our associates provided you with exceptional and personalized service. Our team is committed to delivering outstanding hospitality to each guest, and we are thrilled to hear that we met your expectations. We will make sure to share your positive feedback with our staff, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Jennifer, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management

Dear Doug, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you had an overall positive stay. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Keba, Thank you for taking the time to review your visit to our hotel. We continuously aim to ensure a fulfilling stay for our guests; therefore, we are delighted we made this happen for you. It was a pleasure hosting you at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management

Dear Julian, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the discrepancies in the advertised breakfast and laundry services and issues with the floor odor and elevator is valuable. We will address these concerns promptly to ensure a more enjoyable experience for our guests. Your comfort is our priority, and we appreciate your patience. We are committed to providing an improved stay if you give us another chance. Thank you for bringing these issues to our attention, and we apologize for any disappointment you may have faced.Sincerely,Hotel Management

Dear Ramon, We appreciate your feedback and apologize for any concerns you had during your stay. We strive to create a welcoming environment for all guests, and your experience does not align with our intentions. We take this seriously and will investigate to address any issues. If you have specific details to share, it will assist us in making necessary improvements. We value your input and regret any discomfort. If you reconsider, we would be grateful for another opportunity to provide a more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Lashonda, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Patrick, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Cherie, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

Dear Amanda, We appreciate your feedback and apologize for any inconvenience you experienced. We take cleanliness seriously, and your concerns will be addressed with our team. Please know that this does not reflect our usual standards, and we are committed to providing a clean and comfortable environment. We hope you'll give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Deborah, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management