Complaint Summary: Extended Stay Property - Substandard Maintenance 🛠️
To: Corporate Customer Service / Guest Relations
Date: November 2025
This formal complaint details significant, unacceptable maintenance and cleanliness issues at an Extended Stay property, reflecting clear neglect and failure to adhere to corporate standards.
Key Issues Indicating Deferred Maintenance/Water Damage:
Warped Cabinet Doors: Kitchen cabinet doors are visibly warped from severe water damage, suggesting long-standing issues and potential underlying mold requiring professional assessment.
Dirty Fridge Area: The area next to the refrigerator was noticeably dirty, indicating a lapse in deep cleaning and housekeeping standards.
Leaking Shower Spout: The primary spout leaks continuously when the shower is on, pointing to a faulty diverter valve and affecting water pressure.
Malfunctioning Toilet: The toilet does not flush properly, requiring multiple flushes, posing a significant inconvenience and hygiene concern.
Call to Action: These issues (water damage, plumbing failures, inadequate cleanliness) are unacceptable. I request confirmation of this logged complaint and a definitive plan for:
Professional repair/replacement of the faulty plumbing (spout, toilet).
Replacement of the water-damaged cabinetry.
Reinforcement of deep-cleaning standards.
Contact: [Nic444hols@gmail.com]