Find hotels near Bethel Convention Centre, Birmingham from NT$2,038

"The room was okay but the staff really shone. "

"Staff"

"Our hotel stay was lovely staff very friendly and helpful, our room was on the 4th floor very quiet family room, beds very comfortable & pillows lovely sheets room clean good choice on teas coffees & hot chocolate with biscuits and mint chocolate coins. The TV channel choice was really good. Great location 5 mins walk to New street train station also close to getting the tram and close to the library and Symphony hall, and Victoria Square, we went to visit Black Sabbath bench to pay our respects to Ozzy Osbourne. "

"Fresh pool wasn’t working "

"Lifts was not in use and was no info when booking"

"Everything was great but found the access a little difficult unfortunately left my phone with access code in the room and it was a while to get it sorted!!"

"The booking process was easy & communication up to the date of accommodation was fine. We were given a key code to allow access to the key for the property, & after a full day at the cricket, turned up at the address at 11pm ready to enter our accommodation & go to bed. The keybox opened no problem using the code supplied, however there was no key in the keybox! We couldn’t speak to the property owner as we were only supplied with was a WhatsApp contact. We exchanged numerous messages to advise no key was present and we were unable to access the property. They tried & failed to contact the housekeeper to find out what had happened. My wife, 2 sons and myself were standing outside the property in the dark & cold. As they couldn't contact the housekeeper they would cancel the booking, which was unsatisfactory as we were cold, tired & over 2 hours from home. Neither my wife or me had been drinking, so we drove the 2 hours 10 mins back home whilst very fatigued after a long day. The next day we contacted Travelnest to request a full refund & compensation for the massive inconvenience suffered. Travelnest agreed to a full refund but refused any compensation, & advised it would take 7-10 days for the refund to arrive. The refund didn't arrive so I chased them & they said it would come via Expedia. No contact details were supplied by Travelnest for Expedia, so I asked them to supply this. They gave a no. & Shagufa at Hotels.com who was very helpful & issued the refund very quickly."