Find Resorts & Hotels with Spas in Bernalillo, NM

"Beautiful hotel. Big rooms. Nice friendly staff. Great breakfast. Free snacks in room. Pool is not as big as the pictures show what so ever. Horrible beds. They were not comfortable. Family of 5 and we all had a very hard time sleeping. Husband whom can sleep on a rock hard floor was tossing and turning all night. I had to take tylenol just to get through the night. Was disappointed because the rest of the hotel was wonderful. Sadly wont return. "

"Our stay here was marked by wonderful hospitality and a great happy hour time! Excellent job making everyone feel welcomed and appreciated. "

"The room was clean and the staff was corteous."

"The staff were warm, efficient and very helpful! Rose and Alesh helped us check out and take us by shuttle to the airport at 3am! Great location very affordable. Would stay again. "

"I have no idea why there was a resort fee as there were no amenities to speak of. Bed was just ok. Bathroom was small. Room seemed to need an update. "

"A/C was not working in the room we were assignef. Moved to a better room with a small deck and everything worked. Nice staff at front desk."

"Rooms were awesome"

"Staff was very nice, but the rooms were a bit out dated. Chipped paint and walls. Shower/tub was chiped. Furniture was chipped and briken"

"I would not stay here again simply because of the hotels lack of customer service. After giving our room to a couple checking in (after we had already checked in earlier that day), then on the phone trying to misplace blame stating “I don’t know why you’re even in that room”, they never even apologized for the mix up. Then the very next night my daughter got stung by a wasp in bed. When management was notified and I request a clean of the room and for the staff to assess the room to evaluate potential entry points, they refused. I let them know that when the door shuts completely there is still a wide gap between the door and the frame and they still refused an assessment and clean of the room. I finally asked them to simply change just the one set of bedsheets since my daughter was traumatized and felt there could be more wasps in the bed, and their response was “you can take the sheets off and bring them here and we’ll exchange them for clean ones for you to make the bed with”. The second night we also notified the front desk that the TV upstairs was not working even though everything appeared to be plugged in. They said they would talk to the maintenance guy and let them know. Nobody ever came or followed up. The beds sink down in the middle, there are no elevators to get to your two bedroom suite on the second floor, the downstairs bedroom remained hot while the rest of the unit stayed freezing. The breakfast was decent although there was no variety. "