Does Sinabung Hills Berastagi have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Sinabung Hills Berastagi?

As of 2025/8/31, prices found for a 1-night stay for 2 adults at Sinabung Hills Berastagi on 2025/9/23 start from NT$1,062, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sinabung Hills Berastagi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sinabung Hills Berastagi?

Self parking is free at this property.

What time is check-in at Sinabung Hills Berastagi?

Check-in begins at 2 PM. Late check-in is available during limited hours.

Does Sinabung Hills Berastagi provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sinabung Hills Berastagi located?

This family-friendly Berastagi hotel is within 3 mi (5 km) of Berastagi Fruits Market, Taman Mejuah Park, and Masjid Istihrar Mosque. Mount Sibayak and Tropical Rainforest Heritage of Sumatra are also within 12 mi (20 km).

Sinabung Hills Berastagi Reviews, Deals & Photos 2025

8/10 Good

Kochumadhavan

2024/11/8

Liked: Cleanliness, staff & service, property conditions & facilities

Good resort to spend aweekend

Stayed 1 night in Nov 2024

8/10 Good

Dsvid

2024/2/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located 4 star well priced

Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant

Stayed 2 nights in Feb 2024

8/10 Good

Andreas

2023/8/23

Liked: Cleanliness, staff & service, amenities

It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm.

Stayed 1 night in Aug 2023

4/10 Poor

Ricardo

2024/1/12

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.

Stayed 2 nights in Jan 2024

10/10 Excellent

YENCHAIN

2024/2/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感覺很好

我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：

Stayed 1 night in Feb 2024

4/10 Poor

Madelief

2023/8/16

Disliked: Amenities, property conditions & facilities

Vervallen hotel, is toe aan vernieuwing, personeel is aardig maar iets te aanwezig. Ze bedoelen het goed, maar je voelt je erg bekeken, niet helemaal op je gemak. Restaurant is wel prima. Kamers zien er prima uit, douchen met warm water kan alleen tussen 17.00-22.00.

Stayed 2 nights in Aug 2023

8/10 Good

SOPHIE

2023/8/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service et immense parc

Grand hôtel avec un service attentif et compétent. Idéal avec des enfants car très grand parc, avec des jeux pour enfants et grande piscine.

Stayed 2 nights in Aug 2023

8/10 Good

Octaviany

2023/6/8

Stayed 1 night in Jun 2023

2/10 Terrible

Hiroki

2022/6/5

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby.

Stayed 1 night in Jun 2022

10/10 Excellent

Afifah

2020/1/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Awesome!!

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

2020/1/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.

Stayed 12 nights in Dec 2019

8/10 Good

Nick

2019/8/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2019

10/10 Excellent

Ponganan

2019/3/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old but okay

old hotel but beautiful scene, clean and quiet.

Stayed 2 nights in Mar 2019

6/10 Okay

ZAWIE

2019/1/22

Liked: Staff & service

good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.

Stayed 1 night in Jan 2019

8/10 Good

MOHD KASIHMUDDIN

2018/11/26

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.

Stayed 2 nights in Nov 2018

8/10 Good

Richard, No planning

2018/10/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next time we will purchase in package booking. Now very expensive.

Stayed 2 nights in Oct 2018

8/10 Good

Kiki

2018/8/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2018

8/10 Good

Bebin, Jakarta

2018/8/16

Near the fruit market

there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor

Stayed 1 night in Aug 2018

8/10 Good

Hristo, Sofia, Bulgaria

2018/6/24

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.

Stayed 1 night in Jun 2018

8/10 Good

susi

2018/6/11

Liked: Cleanliness, staff & service, property conditions & facilities

cukup menyenangkan

overall menyenangkan, hanya saja hotel ini tidak memiliki lift. akan lebih baik jika ada lift sehingga memudahkan bagi orang tua. apalagi hotel ini memiliki 3 lantai, cukup melelahkan bagi orang tua untuk naik turun 3 lantai. Wifi juga kalau bisa diperluas, karena hanya mencakup are lobby, di dalam kamar tidak tercover wifi.

Stayed 1 night in May 2018

6/10 Okay

Verified traveler

2018/5/6

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Jan

2018/2/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel with Staff to Match

From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.

Stayed 1 night in Feb 2018

8/10 Good

Paul, Wellington, New ZEALAND

2018/2/4

Liked: Cleanliness, staff & service, room comfort

Pleasant hotel.

Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.

Stayed 3 nights in Jan 2018

8/10 Good

jonwi

2017/7/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.

Stayed 1 night in Jul 2017

8/10 Good

NJ, Kuala Lumpur, Malaysia

2017/5/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious Room, Wonderful Scenery & Great Breakfast

We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.

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Sinabung Hills Berastagi

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