Ben Franklin National Memorial Tours

Staff was friendly and helpful hotel was clean and stay was great. Only complaint was breakfast ended at9am would be nice if it stayed open until 10am

Excellent service all around!

Excellent, walkable location on Ben Franklin Parkway. Aging rooms are being renovated which may result in some dust and debris on your trip from the lobby to your room and undesirable noise from 0800 to ~1700. I stayed in a "renovated" suite - some finishes are updated and some furnishings were replaced, but it feels more perfunctory than functional. In the kitchen: the dishwasher wouldn't open because the oven handle blocks it, the microwave dims all the lights in the room, the fridge door opens into the working space instead of toward the adjacent wall, and the sink disposal has a switch that does not activate the disposal. The main room had a brand new table that was missing two feet and wobbled, the new tv was mounted to a veneer that was clearly not structural and the tv weight was pulling the veneer away from the wall. Some "new" outlets were loose and that movement/ flexibility seemed hazardous. In the bathroom: the layout is tight - given all the space in the suite, conceding some to the shower and toilet would be a smart improvement; more than one of our towels was thread-bare which didn't fit the expectations of 1. a suite or 2. a renovated space. HVAC controls were present, but modification of temperature and mode did not affect the actual performance and we accepted that 63-65 degrees was our only option. Caveat: I'm an attention to detail person; these observations probably won't affect you if you just need a clean place to lay your head for a night or two.