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"The staff at the waterpark was a little rude and both my kids (10 and 13) said more than one swore in their presence. One specifically said “my boss is on my A” (said the full word but it won’t let me send my review with it) "

"Hot tub and pool were nice but the fan above the pool was pretty loud. Breakfast was ok. Room was ok except the toilet seat was not connected to the commode. The staff came across as not anxious to be of help. For instance, we found a pretty expensive drill near the pool abandoned. We went to the front desk, yelled hello and nobody answered. We called staff from the phone in an adjacent room, heard the phone ring and staff person answer. The person then came out of the room and took the drill. Similarly when we arrived we were a bit early. Nobody was at the desk. We called and the staff person told us rather curtly to come back at 1:30. We were early but it would have been nice to speak face to face with someone who might have at least checked to see if a room had been available. "

"Great staff, location, absolutely beautiful. Loved staying here ! Will be back soon!"

"I was unable to make my reservation and after talking with hotel and getting the ok for a refund I was never given a refund. I will not book through this agency again."

"Friendly, helpful staff. Pool area was great."

"The staff were fantastic, pool was a little cooler then we would have liked but it was clean and the area was well maintained which is very important to us. We loved the vibe of this hotel, you get the old historic classy feel here. The workout room was actually more impressive than we thought it would be with new equipment. The pillows were terrible. That's about the only complaint I have!"

"This was the second time that I stayed at Hotel Galena. I was in town with my wife, we visited for Galena's Whiskey Weekend. We both really enjoyed the convenience and affordability of the hotel. It's quaint space gives a bed and breakfast feel, with the privacy of a small hotel. The rooms are clean and fresh, with a nod to Galena's rich history. The continental breakfast is satisfying with biscuits and gravy, hardboiled eggs, granola, fresh coffee and juices. The breakfast room is a place where we got a chance to interact with other guests. Nate and his staff were welcoming and charming. There is a small kitchen on the third floor with a refrigerator to keep your leftovers and travel food while you stay at the hotel. It is far enough from the main street where you can have some space but walk to the sites and leave your vehicle behind. A great value."

"Nice location if wanting to visit downtown Galena. Hotel has a shuttle that will take you there. Restaurant attached to the hotel had good food and drinks. Nightly entertainment was also good. Would stay there again when visiting the area."

"The shuttle was great. Jeff I will get you where you need. Emerald and Jeff were great when the pool was out of order. They shuttled us to a sister hotel. That sister hotel was rude, but great pool. "