Comfort Studio | Terrace/patio

Reviews of Yasmine Seasons Park Apartment Hotel

3 out of 5
Yasmine Seasons Park Apartment Hotel
Bldg. 25, Season's Park, Unit 2, R505, 36 Dongzhimenwai Ave Dongcheng Dist, Beijing, Beijing

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 6 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

3.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service
Housekeeping and communication. We stayed there for two weeks no housekeeper and clean towels, Everything we had to go to their office to get it. Not very satisfied.
Stayed 12 nights in May 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities
The property is not a hotel but an apartment that is listed on orbitz. We entered 4 guests when registering on orbitz but were told that there would be an extra fee once we arrived. They waved it if I promised to give a good rating, talk about duress. There was no one to check you in, we had to call the number on the site and had someone who spoke no English. Thank God we had a guide that was able to communicate. We stayed for a one night layover, and that was too much. The mattress was hard, the springs were broken and I saw several roaches. I’d pass and spend a few more dollars the next time and get a real hotel.
Stayed 1 night in Apr 2019
Response from Angela on 2019/5/4
非常抱歉给您这样的感觉,下次,我们一定会努力做得更好。 1,我们有硬的床垫和软的床垫,来满足不同客户的需求,您那天的房间 床垫是稍微有些硬。 2,我们每个套房只配有一张大床, 和一个沙发, 房间的最大容量是不超过4个人,如果客户需要多余的床垫和被子,我们是需要加100元/晚。而对您, 最后我们还是同意破例免费给您提供了2个被子,2个被单,和2个枕头,和一个小垫子。 3,非常抱歉您入住的那天,我们英文稍微好点的哪个同事下班了,接待您的哪个同事英文不是很好, 最后我们只能让英文好的同事在电话里和您沟通相关入住事宜。 您给我们提出的宝贵意见,我们一定会努力改正,非常抱歉我们工作中的失误,给您带来的不良的住宿感受,再次向您表示歉意!I'm sorry to give you such a feeling, next time, we will try to do better. 1. We have hard mattresses and soft mattresses to meet the needs of different customers. Your room on that day was the last one, which was a bit hard. 2. Each suite is equipped with a large bed and a sofa. The maximum capacity of the room is no more than 4 people. If customers need extra mattresses and quilts, we need to add 100 yuan per night. And for you, we finally agreed to make an exception and add you two quilts, two sheets, two pillows and a small mat for free. 3. I'm very sorry that the day you stayed, which of our English-speaking colleagues left work, which of your colleagues did not speak English very well. Finally, we can only let our English-speaking colleagues communicate with you on the phone. We will try our best to correct the valuable suggestions you have given us. I am very sorry for the mistakes we made in our work and the bad feeling of accommodation. I apologize to you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not cleaned. Poor location. Check in details not clear
Stayed 3 nights in Apr 2019
Response from Angela on 2019/5/1
很抱歉给您如此的感觉,以后我们一定会及时改进我们的服务,希望给您给好的住宿服务!I'm sorry to give you such a feeling, we will improve our service in time in the future, hope to give you good accommodation service!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uou misleading potential guests as to showing fake photos and information that not matching real condition of Appartment. Kitchen is fility dirthy without nessery equipment.., On your photos and information stated tha appartment has washing machine as well but nothing of that. Well done on secession misleading people.
Stayed 2 nights in Mar 2019
Response from Angela on 2019/5/4
I'm sorry to give you such a feeling, next time, we will try to do better. 1. We have hard mattresses and soft mattresses to meet the needs of different customers. Your room on that day was the last one, which was a bit hard. 2. Each suite is equipped with a large bed and a sofa. The maximum capacity of the room is no more than 4 people. If customers need extra mattresses and quilts, we need to add 100 yuan per night. And for you, we finally agreed to make an exception and add you two quilts, two sheets, two pillows and a small mat for free. 3. I'm very sorry that the day you stayed, which of our English-speaking colleagues left work, which of your colleagues did not speak English very well. Finally, we can only let our English-speaking colleagues communicate with you on the phone. 非常抱歉给您这样的感觉,下次,我们一定会努力做得更好。 1,我们有硬的床垫和软的床垫,来满足不同客户的需求,您那天的房间 床垫是稍微有些硬。 2,我们每个套房只配有一张大床, 和一个沙发, 房间的最大容量是不超过4个人,如果客户需要多余的床垫和被子,我们是需要加100元/晚。而对您, 最后我们还是同意破例免费给您提供了2个被子,2个被单,和2个枕头,和一个小垫子。 3,非常抱歉您入住的那天,我们英文稍微好点的哪个同事下班了,接待您的哪个同事英文不是很好, 最后我们只能让英文好的同事在电话里和您沟通相关入住事宜。 您给我们提出的宝贵意见,我们一定会努力改正,非常抱歉我们工作中的失误,给您带来的不良的住宿感受,再次向您表示歉意!

10/10 Excellent

Verified traveler

Stayed 20 nights in Dec 2018
Response from AngelaYan on 2019/5/6
您好,谢谢您的意见,套间的每一个客厅进去, 左手边就是一个洗衣机,在洗菜盆的地方,是一个很显眼的地方,您如果没有找到洗衣机,可以及时地反应给我们的工作人员。如果您觉得床硬,也可以及时反应给我们的工作人员。 我们会给您加一些软的垫子,或者给您退款,让您及时改定其它酒店,或者及时协调其它的处理办法。----对我们工作的失误,我们深表歉意,-下次我们一定努力做的更好!Hello, thank you for your comments. Every living room in the suite goes in. On the left hand side is a washing machine. It's a very conspicuous place in the dish basin. If you don't find a washing machine, you can respond to our staff in time. If you think the bed is hard, you can also respond to our staff in time. We will add some soft cushions to you, or give you a refund, so that you can change other hotels in time, or coordinate other treatment methods in time. We apologize for the mistake in our work. - Next time we will try to do better!

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing good! Sevice good too!
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Sophia

Liked: Staff & service, room comfort
Great Value Hotel
Great location! Fantastic for long term stay. The building is older but otherwise the rooms are well maintained. They’ll only come and clean the room if you ask so that’s something to look out for. Overall a good experience.
Stayed 2 nights in Sep 2018

8/10 Good

Alison

Liked: Staff & service, room comfort
Good value temporary service apartment
I stayed here for some weeks while transitioning to a new job in Beijing. Overall very good value for money. The location is great for local shops and restaurants. And a Jenny Lou's (international supermarket) just next door (extremely convenient!); a Chinese medical massage place with visually impaired staff that is very reasonably priced (60 RMB/hour) close nearby. It is a bit difficult to find at first, but once found, worth it. Angela (who is in charge of checking in etc...) was very responsive over WeChat - any small problem (such as the microwave not working) was resolved very quickly. It is cleaned once a week. There is a mixture of long stay and visitors in the building.
Stayed 14 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Decent value, but room condition may vary
These are service apartments that are cleaned weekly but you can request more service if needed. The units are hit or miss, the space is ok but sometimes the fixtures and room conditions can be run down. The location is pretty good, close to the subway and airport express train. Decent value, but there are also hotels nearby that offer better rooms.
Stayed 7 nights in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Bed bugs. Got bitten badly. Dead mosquitoes on the wall. Floor dirty. Wall dirty. I don't even want to know who sat on those chairs. I won't use their appliances... honestly spend just a little bit more for a much better experience. I usually don't give negative reviews but this one takes the cake.
Stayed 2 nights in May 2018
Response from Angela on 2019/5/1
很抱歉给您如此的感觉,以后我们一定会及时改进我们的服务,希望给您给好的住宿服务!I'm sorry to give you such a feeling, we will improve our service in time in the future, hope to give you good accommodation service!

10/10 Excellent

reynold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value apartment hotel room
Really good value for money self contained apartment room with modern interior and everything you need for a comfortable stay. Only minor wear noted in some of the paintwork on the walls and some of the bathroom fittings. Plus check in process wasn't clear but you basically have to go to room 207 and the lady there will take you to your apartment. She was very helpful throughout my stay and I would happily recommend this place :)
Stayed 3 nights in Jan 2018
Response from Mia on 2018/2/10
Very good guest, welcome here next time !

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的酒店式公寓 An Excellent Aparthotel in Beijing.
接待服务非常好 公寓设施齐全 整洁 安全 地理位置也不错 交通方便 强力推荐 excellent service. apartment is well equipped, very clean, and has secured site entrance. good location with subway station and a city bus hub in short walk distance. strongly recommended.
Stayed 5 nights in Oct 2017

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019

6/10 Okay

Eastin

Liked: Staff & service, property conditions & facilities
这价格ok
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018

8/10 Good

Lars

Liked: Staff & service, room comfort
Good location and very helpfull staff
Very good location - close to Dongzhimen station and Airport Express train. 10 min walking distance. Reception could be hard to find. No english signs. The room was OK. Good size with kitchen and combined living/bedroom. Some renovation would be needed. Not cleaning every day. Staff very helpful, but dont expect good english. I had a very nice view from the 25th floor

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
公寓设备老旧,卫生间的窗帘白纱都成了黄灰色的,不推荐。
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务很好
没太大特别的,地理位置还挺好的,离地铁站比较近
Response from Angela on 2019/4/18
很抱歉给您如此的感觉,以后我们一定会及时改进我们的服务,希望给您给好的住宿服务!I'm sorry to give you such a feeling, we will improve our service in time in the future, hope to give you good accommodation service!

6/10 Okay

Xin, Tokyo

Liked: Staff & service
Disliked: Room comfort
中国語が話せれば、長期滞在では良いかと思います。
まず、受付のないホテルは初めてでした。 書かれていた携帯番号に電話すると中国での対応。 ホテルも大よその場所は分かっても、マンションのどこか目印しになるところでの待ち合わせで、部屋へ案内されます。 中国語が出来ないと宿泊場所へ行くのも難しいのでは?っと思いました。 部屋は、まぁまぁ綺麗にされていました。自炊なども可能で、立地条件は良いので、中国語が話せて、長期滞在、もう少し料金安ければ、過ごし易いホテルと思います。
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值高的住宿選擇
離地鐵站走路大約10分鐘,附近有很多商店,還蠻方便的。
Stayed 4 nights in Jul 2017

8/10 Good

CHICHEN

Liked: Staff & service
Disliked: Cleanliness
以這個價格可以了!因為這次我是在附近出差工作!所以我覺得以酒店公寓來說的話,已經是很方便了!而且接待人員很親切又有耐心的回答問題!下回還會再選擇的!
Stayed 3 nights in Aug 2017

8/10 Good

Jordan, Chile

Liked: Staff & service, room comfort
Apartamentos agradables cerca del metro
Cómodo sencillo lugar donde estar cerca de residencias de extranjeros por lo que es cómodo para un foráneo. Cerca de metro y de fácil acceso al aeropuerto