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Reviews of Brickyard Retreat at Mutianyu Great Wall

4 out of 5
Brickyard Retreat at Mutianyu Great Wall
Beigou Village, Huairou District, Huairou

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ashish, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. 1. Cozy experience, great people, away from the city hustle bustle. 2. Amazing head chef: He treated us like we are his family. We had specific dietary requirements (Indian vegetarian). He cooked special dishes for us in the breakfast buffet. The special meal charges were also super reasonable 3. Close to the Great Wall 4. The hotel is in a small village - head there if you would like leisurely walks and relaxation. Don't expect great amenities that a city hotel would offer. There is however a TV/video room, board game room, etc. 5.The starry sky is just awesome. 6. There is a Chinese hot pot restaurant near the hotel. They can do a lot of customized dishes for you if you can manage the language translation.
Stayed 3 nights in Oct 2019

10/10 Excellent

Sylvan, China

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous service. Staff was outstanding. Food was exceptional
Stayed 1 night in Oct 2020
Response from Randhir Singh, Deputy General Manager on 2020/10/24
Dear Sylvan, Thank you for sharing your kind comments, we look forward in welcoming you again, Safe travels.

10/10 Excellent

Sylvan, Beijing

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent and so was the food. Staff went above and beyond to meet our needs
Stayed 1 night in Oct 2020
Response from Randhir Singh, Deputy General Manager on 2020/10/24
Dear Sylvan, Good afternoon and glad to hear that you enjoyed our homemade food and service, best regards

6/10 Okay

Verified traveler

Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a big disappointment for us. The house is much too cold for winter, you can feel the cold coming off the walls. We went through half the firewood in a few hours, all huddling around the fireplace, and now all our coats smell like burned wood. We moved all the space heaters into the bedrooms and slept in hoodies and pants to get through the night. When they showed us to our room, they brought a picnic basket with breads and jams and yogurt. We asked about breakfast and they said here you are. So we had stale bread the next day and had to make our own coffee - it was too cold to eat yogurt. Then when we checked out, the same person who showed us our room said oh you can have brunch, it is free for you. I said why didn't you tell us yesterday, to which I received no response. At brunch there were hot eggs, bacon, and potatoes, which we would have appreciated, but we were so fed up with the place, we did not want to stay a minute longer. The house seemed nice enough, but it was freezing, and service was terrible, especially at $500. Definitely would NOT recommend.
Stayed 1 night in Dec 2019
Response from Jim Spear on 2020/1/9
Dear Anonymous Guest, Thank you for sharing your story on Expedia. My name is Jim Spear and I am the designer and owner of the Brickyard and our Homes. I checked with our onsite team who prepared carefully for your stay in the Stone Forest home and hosted you during your stay. We are very sorry that you neglected to bring passports for two of the people in your party and that we had to ask you to report personally to the local police station to obtain permission to stay without identification. This is a requirement of Chinese law and we must follow the rules in order to avoid fines and be able to stay in business. We do advise the requirement for passports on our website and in all confirmation notices. I think that the police excursion on arrival about which you seemed very upset must have colored your entire experience. We do have an overall outstanding reputation for our facilities, amenities, food, and service and we will trust travelers to put your review in perspective. I am truly sorry that we were not able to please you and wish you happier travels in the future. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of our trip!
Beautiful property, amazing service! Gorgeous views of the surrounding area and Great Wall. Chef prepared a special meal for our family...so delicious! We arranged for private car service from Beijing thru Brickyard and it was perfect. Stayed only one night but it was the highlight of our 10 days in China!
Stayed 1 night in Aug 2019
Response from Qiuyue Zhao, Media Specialist on 2019/9/12
Dear Debby, Thank you for the high marks and the impressive comments for our services. We are glad to hear that your family had a wonderful time with us and hope that you may stay longer if there is another chance in the future. Wishing you safe and happy during all trips! Best regards

8/10 Good

Michael

Liked: Staff & service
A Unique Experience
The Brickyard Retreat is certainly unique. It is family owned and operated and maintains that authentic feel. This also means it does not necessarily have all of the amenities and high level service one might expect. The location is great and very convenient for visiting the Great Wall. The restaurant and overall food offering was less than stellar and in fact, not very good. I would stay here again because it is such a lovely setting but I would come with a plan to experience the local restaurants and scene around the village.
Stayed 1 night in Jun 2019
Response from media specialist on 2019/7/27
Dear Michael, We are lucky to hear the special insights from your genuine review. Delighted that you enjoyed the location and settings of the Brickyard but sorry for what didn’t make your stay perfect. Your comments have definitely motivated us to continue to improve the quality of our service and food. We are hoping to meet you again and pleased to recommend some good local restaurants and other scenic attractions for you. Best regards, Qiuyue Zhao

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We stayed dry Grandma's Place and loved it. Staying in Mutianyu is perfect to beat the crowds coming in from Beijing on the Great Wall, and the Brickyard was the perfect place to stay
Stayed 2 nights in Jun 2019
Response from media specialist on 2019/7/27
Dear Laura, thanks for your lovely reviews of our villa and the surroundings. We hope that the peaceful memory may always be by your side. Wishing you safe and happy travels. Sincerely, Qiuyue Zhao

10/10 Excellent

Dan, Shenzhen, China

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful room, friendly staff, perfect place to stay for Great Wall vacation!
Stayed 1 night in Mar 2019
Response from Media Specialist on 2019/8/3
Dear Dan, Sorry to reply so late. Delighted that you had a good time at Mutianyu when staying with us. Wishing you wonderful adventures during all of your travels. Qiuyue Zhao, Media Specialist

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Brickyard was an absolutely lovely stay while visiting Beijing to walk the Great Wall. The staff was very knowledgeable, the food was delicious, the room was cozy and unique, and we had an overall wonderful stay. Their WiFi was reliable, the accepted my US credit card, and they made the trip to the Great Wall easy!
Stayed 1 night in Feb 2019
Response from Media Specialst on 2019/8/3
Hello there, sorry to reply so late. Glad to know that you enjoyed your stay at the Brickyard, and thank you for your high marks and the lovely insights. Hoping that you will stay with us again. Wishing you safe and happy travels! Qiuyue Zhao, Media Specialst

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019