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Reviews of Beijing Guangyao Service Apartment Chaoyangmen

4 out of 5
Beijing Guangyao Service Apartment Chaoyangmen
No. 17 Chaoyangmenwai Street, Chaoyang District, Beijing

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 5 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service apartment, very well maintained, 25 plus floors, great facilities inside including wifi (with chinese restrictions for some websites) Overall very good and comfortable if you are staying with a family Reception staff could not speak english but tried hard using google translate (this app is a must if you want to visit beijing anyway)
Stayed 4 nights in Oct 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

8/10 Good

Weili, Ellicott City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not very clean with American’s standards

8/10 Good

Cathy

Traveled with group, Traveled with family
Liked: Amenities
Very convenient. Restaurants n supermarket right around the corner. Mall just like 2 or 3 blocks away. Rooms are spacious.
Stayed 4 nights in Aug 2023

4/10 Poor

?

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was leaking when raining
Stayed 12 nights in Jul 2023

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2020
Response from Rena on 2020/2/26
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Rena on 2020/1/6
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

8/10 Good

Xiaoqing

Business traveler
Liked: Staff & service, room comfort
Great apartment with good intentions
Everything is fine if the service apartment doesn’t claim a two room with a couch (bed) apartment as 3 bedrooms, I didn’t quite trust the description on the website, so I went to the hotel and saw it myself, it is not in anybody’s wild imagination a 3 bedroom apartment, it’s 2 bedroom apartment.
Stayed 3 nights in Dec 2019
Response from Rena on 2019/12/24
Everything is fine if the service apartment doesn’t claim a two room with a couch (bed) apartment as 3 bedrooms, I didn’t quite trust the description on the website, so I went to the hotel and saw it myself, it is not in anybody’s wild imagination a 3 bedroom apartment, it’s 2 bedroom apartment.

8/10 Good

Xiaoqing

Business traveler
Liked: Staff & service, property conditions & facilities
A genuine review without prejudice.
the overall experience is a good one, except the description of 3 bedrooms is rather ridiculous, and less forthcoming, because of my prior experience with Chinese description of anything, I wanted to exam the place as so called “3 bedrooms”. As I expected, it’s not a 3 bedrooms in anybody’s imagination, it’s barely 2 bedrooms with a pass way and a couch, even the second bedroom is barely considered a bedroom, it doesn’t have a bathroom within the room. Well, anyway, it’s fine for a 2 bedroom suite. It’s a spacious place though. Of course, the sewage is stinky for most of the Chinese facilities anyway.
Stayed 1 night in Dec 2019
Response from Rena on 2019/12/24
Thank you for staying at Guangyao Apartment and sharing your feelings. We are concerned about your comments during your stay and we are sorry for not creating a satisfactory experience for you. We have compiled your feedback and feedback to relevant departments for investigation, and we will improve service skills as soon as possible. We sincerely hope that we will have the opportunity to provide services for you next time. We will continue to improve the quality of service and create a sense of "home" for you.

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019
Response from Rena on 2019/11/26
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Qi

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Rena on 2019/10/23
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed in 2 bedroom. One of the restroom had a bad smell. The toilet paper was almost out when we arrived. No kitchenware at all, you would have to request those items. They have to physically take your passport for police registration which is not good for tourists who are required to have their passports with them at all times. The area is convenient though not too far from subway and a walmart down the street. An ok place to stay.
Stayed 2 nights in Oct 2019
Response from Rena on 2019/10/22
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything there
Stayed 7 nights in Sep 2019
Response from Rena on 2019/10/8
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute place to stay if you are in Beijing especially when travelling in a family or group. Apartments come fully furnished with all creature comforts and utilities and tastefully decored giving that 5 star residence feeling.Location is superb with the subway barely 5 minutes by foot nd eateries galore merely a stones throw away. Guangyao service apartment is not to be missed when staying in Beijing.
Stayed 5 nights in Sep 2019
Response from Rena on 2019/9/26
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

6/10 Okay

Verified traveler

Traveled with family and small children
It would have been expected to have the place cleaned, table wiped, beds made etc. when housekeeping us requested for. Only the trash was cleared instead. Also, there were no plates, bowls, spoons, forks, knives etc. in the kitchen. Unfortunately, when it rained heavily in the evening, the ceiling in the master leaked badly the next morning. We're offered a replacement apartment though but we didn't take up the offer as we're checking out that night. Other than the above, the rooms, beds, toilets are nice and comfy.
Stayed 3 nights in Sep 2019
Response from Rena on 2019/9/16
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, wonderful staff, sparkling new rooms. We stayed in a two and a three bedroom place. They were both fantastic.
Stayed 7 nights in Jul 2019
Response from Rena on 2019/8/11
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

8/10 Good

Verified traveler

Stayed 7 nights in Jul 2019
Response from Rena Liu on 2019/7/24
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near shopping and subway. Very clean. Great value for 3-bedroom apartment. Did not have cooking/eating items but I believe I could have requested these items if needed. Biggest downside was that we checked in on a Sunday and did not get passports back from required check-in at the police station until Monday afternoon. This prevented us from going to Tienamen Square as planned on Monday because you need a passport for entry.
Stayed 4 nights in Jun 2019
Response from Rena on 2019/7/18
Dear guests,Thank you for staying in Beijing Guangyao apartment and sharing your feelings.We have paid attention to your comments during your stay, and we are very sorry that we failed to create a satisfactory stay experience for you.We have sorted out your opinions and fed back to relevant departments for investigation, and formulated improvement measures as soon as possible to improve the service level.We sincerely hope that we can have the opportunity to provide services for you next time, we will continue to improve the quality of service, for you to create a "home" feeling.

6/10 Okay

Tay

Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Rena on 2019/7/17
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice three bedroom apartment. We liked it a lot.
Stayed 5 nights in Apr 2019
Response from Rena on 2019/6/19
Thank you for choosing Guangyao Apartment and giving your support and love. Your satisfaction with the facilities and services of the apartment is the motivation for all staffs, so that every guest can feel the feeling of being at home is the ultimate goal of our service. Thank you again for your valuable comments. All the staff of the apartment are looking forward to your visit again.

8/10 Good

JK, Washington DC area

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is in a very good location with public transportation and restaurants within walking distance. The apartment is spacious and has almost everything we need for a few days' stay. The only concern is that the common area needs some remodeling.
Stayed 3 nights in Apr 2019
Response from Rena on 2019/6/19
Thank you for choosing Guangyao Apartment and giving your support and love. Your satisfaction with the facilities and services of the apartment is the motivation for all staffs, so that every guest can feel the feeling of being at home is the ultimate goal of our service. Thank you again for your valuable comments. All the staff of the apartment are looking forward to your visit again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

TORU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
每天楼下都会有警卫24小时值班，治安很好，前台人员态度也很好，有问题会马上对应。房间很安静好宽敞，整体非常喜欢，以后旅行的话还会考虑住这里。
Stayed 3 nights in Oct 2023

8/10 Good

Weili, Ellicott City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location is great, it closes to almost everythings
Stayed 5 nights in Oct 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big apartment, good location, everything was great!
Stayed 4 nights in Sep 2023

8/10 Good

Yung Hee

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
5명 가족이 편안하게 묵을 수 있는 좋은 아파트
넓직한 거실 1개, 방 세개(더블 2, 싱글1), 화장실 2개, 주방 등 5명 한가족이 사용하기에는 충분한 공간이었습니다. 고급스럽지는 않지만 편안하게 묵기에는 부족함이 없었어요. 주방에 접시나 칼등과 같은 식기가 없어서 카운터에 요청했더니 바로 가져다 주었습니다. 숙소 바로옆에 식당가가 있어서 다양한 중국음식을 선택하기에 아주 편리했습니다. 지하철역도 300m 정도 거리였고 자금성까지도 지하철로 10분 정도의 거리라서 훌륭했습니다.
Stayed 3 nights in Jan 2020
Response from Rena on 2020/2/26
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Good for family and group tour.
Kind and helpful staff - one of them speaks English. Rooms were not clean enough. Some drawers were not properly opened or closed. There is kitchen that cannot be actually used for cooking. Hot water was not hot enough. Heater was not making the rooms warm enough. Location was very good - five minute walk to the closest subway station. Recommend for family and group tour.
Stayed 3 nights in Jan 2020
Response from Rena on 2020/1/15
Thank you for staying at Guangyao Apartment and sharing your feelings. We are concerned about your comments during your stay and we are sorry for not creating a satisfactory experience for you. We have compiled your feedback and feedback to relevant departments for investigation, and we will improve service skills as soon as possible. We sincerely hope that we will have the opportunity to provide services for you next time. We will continue to improve the quality of service and create a sense of "home" for you.

10/10 Excellent

JISUE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Rena on 2020/2/26
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
清潔做得唔好，窗台留下了前一住客的襪，櫃及地面好多灰塵。我朋友的房間沒有hair dryer and tissue，廁所只有小量，另外走廊的燈光太早關，我10點頭回到要開手機電筒照明。
Stayed 4 nights in Dec 2019
Response from Rena on 2020/1/6
Thank you for sharing your stay at Beijing Guangyao Service Apartment. We have taken note of your comments on hygiene. We are very sorry for the inconvenience caused to your residence. Your opinions have been fed back to the management team and aroused great attention. We will be strict with the standards of sanitation and cleaning, strengthen the inspection, and pay more attention to the details of service. We look forward to seeing you again and feeling our efforts.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5歳、11歳の子を含む４人家族で利用しました。洗濯機は洗剤も用意してありました。フロントは英語がまずまず通じます。日本語は多分無理です。デポジットは1000元、チェックアウトは１分で終わり、デポジットはその場で手続きを頼み、レシートをもらいました。英語ができればかなり快適に過ごせると思います。
Stayed 3 nights in Nov 2019
Response from Rena on 2019/11/26
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Rena on 2019/11/10
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

YUCHIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.地點相當不錯，離地鐵站很近，交通便利
Stayed 4 nights in Oct 2019
Response from Rena on 2019/10/30
感谢您选择北京光耀公寓并对公寓给予支持与厚爱。您对公寓设施及服务的满意是全体员工工作的动力，让每位宾客都能感受到宾至如归的感觉是我们服务的最终目标，再次感谢您留下的宝贵点评，公寓全体员工期待您的再次光临。

10/10 Excellent

kyuho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 넓고 깨끗하고 위치가 너무 좋았던 곳
먼저 위치는 북경 싼리툰에서 차로 오분, 걸어서 이십분 거리라 너무 좋습니다. 5명이 이용하는데, 사진보다 너무 커서 놀랐고 잘 관리된 상태로 매우 만족합니다 다만 로비와 엘레베이터 상태 빼고는 다 만족스러웠던 숙소였습니다.
Stayed 2 nights in Oct 2019
Response from Rena on 2019/10/8
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love. Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Rena on 2019/9/23
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Exelente las instalaciones y el servicio excelente
Stayed 8 nights in Aug 2019
Response from Rena on 2019/9/9
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격과 위치가 최고
중국어가 된다면 최고의 선택인듯 걸어서 5분 거리에 2호선 6호선 지하철이 있고 바로 앞 버스 정류장에서 140번 버스타면 왕푸징에 바로 갈 수 있음 8분거리에 walmart도 있어서 편리했음 내부 시설도 일부는 낡았지만 전체적으로 깔끔함 단 구글 지도는 전혀 안맞음 guangyao apartment로 검색한 곳이 실제 위치임 chaoyangmen에 위치해 있음 ㅡㅡ
Stayed 4 nights in Aug 2019
Response from Rena on 2019/9/3
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.

10/10 Excellent

CHIH MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Rena on 2019/8/19
Thank you for choosing Beijing Guangyao Service Apartment and for your support and love.Your satisfaction with the apartment facilities and services is the motivation for all staff to work, and making every guest feel at home is the ultimate goal of our service. Thank you again for your valuable comments, and all staff of the apartment look forward to your visit again.