Outdoor pool, sun loungers
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Reviews of The Katerina Hotel

3.5 out of 5
The Katerina Hotel
No.8, Jalan Zabedah, Batu Pahat, Johor

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 232 reviews" "
Rating 8 - Good. 96 out of 232 reviews" "
Rating 6 - Okay. 50 out of 232 reviews" "
Rating 4 - Poor. 19 out of 232 reviews" "
Rating 2 - Terrible. 6 out of 232 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nor Azman Mohd

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

siew choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mohd Sufian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short stay with my family
Room Spacious room and clean. Comfortable bed with comforter. Aircond have no issue. Location Near to local facilities in the middle of city center. Surrounding Nice view, quiet plus relaxing surrounding. Amenities Basic amenities except tootbrush and ironing facility. Activities Internet speed is just ok. Tv channel is ok but my room remote not working.
Stayed 1 night in Jan 2024

8/10 Good

Teng Kuen

Traveled with family
Liked: Room comfort
Nice little family getaway
Overall experience was good for a short 3-day family trip. Location of hotel is perfect, close to nearby eateries and attractions. Only observations were used utensils after room service were left outside our door for 2 days before clearance. When we requested for ketchup during breakfast, it took the staff searching for awhile before giving to us.
Stayed 2 nights in Dec 2023

8/10 Good

Ahmad Syahir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is okay and the aircond working well. The TV channel is basic. The toilet is a bit old and needs refurbishment especially the tub (got repair cement that almost peeled off again). The water fountain not operating, otherwise may look good from the front of the hotel. Breakfast is okay for most but the rice maybe overcooked that day. Plain water has to be requested, and it maybe good to have a water dispenser in the common area instead.
Stayed 1 night in Dec 2023

10/10 Excellent

kc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I'm writing this review to wholeheartedly recommend a hotel I recently stayed at, which left a lasting impression on me - it truly was an impeccable and perfect accommodation experience! I was fortunate enough to choose this hotel as my home away from home during my trip, and from check-in to check-out, the entire process left me more than satisfied. First and foremost, I must commend the hotel staff. They excelled in every aspect of their roles, whether at the front desk or in room service. They were always friendly, welcoming, and highly professional. No matter what request or inquiry I had, they went above and beyond to assist me, making me feel right at home. This level of attentive care made my stay all the more pleasant and stress-free. Next, the hotel's facilities and decor were simply outstanding. The rooms were spacious, bright, and adorned with a perfect blend of simplicity and modern elegance. The beds were incredibly comfortable and provided me with a peaceful haven for a restful night's sleep. The bathroom amenities were top-notch, offering a range of high-quality bath products, allowing me to fully unwind and relax. The hotel's public areas were also beautifully designed, exuding a contemporary ambiance. Additionally, the restaurant and gym facilities left me thoroughly satisfied. The hotel's location was also highly convenient, being close to numerous attractions and transportation hubs. It was easy for me to reach the city center and other tourist spots, wh
Stayed 1 night in Sep 2023

10/10 Excellent

Phua

Stayed 1 night in Aug 2023

8/10 Good

Nor Azman Mohd

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Ample parking and friendly staffs.
Stayed 2 nights in Jul 2023

2/10 Terrible

Tock Hup

Stayed 2 nights in Jun 2023

8/10 Good

Yew Siong

Stayed 1 night in Jun 2023

8/10 Good

Nur Hazirah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Teresa

Stayed 8 nights in Mar 2023

10/10 Excellent

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay at The Katerina Hotel as it's the best hotel I stayed in Batu Pahat. Will continue to support it when I travel back to BP.
Stayed 1 night in Apr 2023

8/10 Good

Sek woo

Stayed 1 night in Apr 2023

4/10 Poor

Peng Yan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is quite run-down. Time to renovate the hotel especially the guest rooms
Stayed 1 night in Jan 2023

10/10 Excellent

Francis

Stayed 2 nights in Oct 2022

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The room is spacious. Location is good and convenient. Opposite is The Store. Room rate quite reasonable and room service & buffet breakfast price is cheap. We had a pleasant stay
Stayed 1 night in Oct 2022

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Kim Fah

Stayed 1 night in Sep 2022

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, room comfort
Exterior looks good, interior needs furnishings. More parking lots would be perfect as seminars are often held at the premises. Returned to hotel without a lot, made coupled of rounds to locate one. Parking is important to in house guests. Suggest designated lots for seminars held at the premises.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Choice Hotel For A Comfortable Stay
It was comfortable. Staff were friendly and helpful. Overall satisfied. The only complaint if any is that the room was not very sound proof. You could hear the water running in the next door bathroom and will disturb you if your neighbour is an early bird.
Stayed 4 nights in Jun 2022

6/10 Okay

Mohd Sabarudin

Stayed 1 night in Mar 2022

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Strategic located. East accessible. Staff are friendly. Rooms are clean.
Stayed 2 nights in Jan 2022

10/10 Excellent

Mohd Jafri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied
Stayed 1 night in Dec 2021

4/10 Poor

MOHAMMAD AFIF

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Photos showed carpeted room and island office table, but received room without carpet and normal table.
Stayed 1 night in Oct 2021

4/10 Poor

Ming Yauk

Business traveler
Cut cost service
no breakfast even ala cart send to room. Previously said kitchen not open, but now saw kitchen is open for lunch and dinner but not able to provide breakfast? Not many TV channels. Lift is smelly.
Stayed 1 night in May 2021

8/10 Good

mohd jahaya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice deco
Good experience. Nice interior deco.
Stayed 2 nights in Mar 2021

8/10 Good

Gengta

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Desmond

Business traveler
Liked: Cleanliness, staff & service, room comfort
Astro channel can't watch，visit twice times same problem.
Stayed 1 night in Sep 2020

8/10 Good

Roslinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Audrey on 2020/8/22
Thank you for the great review and glad to know that The Katerina Hotel has impressed you during the stay with us. We do strive to deliver the best we could, and we do wish to welcome you back in the near future! Thank you. Yours Sincerely, Front Desk

10/10 Excellent

Muhammad Fadzil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Audrey on 2020/8/22
Dear Valued Guest, Greetings from The Katerina Hotel Batu Pahat! Thank you for posting online your comments related to your recent stay with us. We are delighted to know that our service and facilities provided for you can exceed your expectation and satisfaction. Thank you for your kind compliment about our hotel in detail, it is a pleasure for us to make sure you feel like home and comfortable with us. We look forward to be in your service again soon. Sincerely, Front Desk

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Office Manager on 2020/3/19
Dear guest, Thank you for your feedback and we will look seriously to improve our service.

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False alarm happen during night time without inform anything, poor toilet facilities (tooth brush poor quality), mattress in poor and old condition.
Stayed 1 night in Feb 2020
Response from Front Office Manager on 2020/3/19
Dear guest, Thank you for your feedback and we will looking closely to improve our service.

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Front Office Manager on 2020/3/19
Dear guest, Thank you for your feedback and we will looking closely to improve our service.

8/10 Good

Cheng B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast coffee served too cold. need a good hot coffee heater.
Stayed 1 night in Jan 2020

8/10 Good

Cheng B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception service is good.
Stayed 1 night in Jan 2020

10/10 Excellent

Yew Sen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel in Batu Pahat
The hotel is quite old but is considered reasonably well maintained. Customer service is good and happy with my stay at this hotel. Will recommend to others.
Stayed 1 night in Dec 2019

10/10 Excellent

SAS

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The interior design of the hotel still looks elegant & prestigious concept. Every spaces are created with comfort & peaceful mind.
Stayed 1 night in Nov 2019

10/10 Excellent

Zayden, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When people say this is the best hotel in Batu Pahat, it's true. It may look old but everything is great. The decor is grand, the room is nice and the staff are very efficient. There was a problem with my door and it was fixed immediately after I informed the staff. I would most definitely come back when I visit again.
Stayed 3 nights in Dec 2019

6/10 Okay

Goh

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms urgently required upgrading - aging. Old facilities
Stayed 8 nights in Oct 2019

10/10 Excellent

Angeline

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythings is beautiful about Katerina Hotel.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby with plenty of areas to sit and chat. The front desk and restaurant staff were outstanding. Room is so-so.
Stayed 1 night in Oct 2019

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Nadimah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Foo

Liked: Cleanliness
Disliked: Property conditions & facilities
Can't use the swimming pool In second day no water supply There is a problem with the door card
Stayed 2 nights in Aug 2019